Customer Experience Jobs in Remote

472,920 open positions · Updated daily

Looking for Customer Experience jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Experience position in the Remote area.

Staff Product Designer(AI)

Company: ServiceNow

Location: Hyderabad, India / Remote

Posted Jan 23, 2025

ServiceNow, a global market leader in AI-enhanced technology, is seeking a design expert with 7+ years of experience. The role involves leading complex initiatives, driving end-to-end product experiences, and collaborating closely with engineering and product management. The company values diversity and inclusivity, offering an equal opportunity employer environment. The ideal candidate should have a strong portfolio, expertise in AI design, and experience in the complete product development lifecycle.

Underwriting Support Manager

Company: Liberty Mutual Insurance

Location: Seattle, WA / Remote

Posted Jan 23, 2025

Liberty Mutual is seeking a manager for Surety National Accounts and Subcontract Default Insurance (SDI) Underwriting Support. The role involves managing a team of Underwriting Assistants and Bond Support Specialists, handling policy issuance, bond registration, and contract/commercial bond requests. The manager will also develop and monitor operating and quality standards, ensure compliance with regulatory requirements, and drive consistency throughout the organization. The candidate should have a Bachelor's degree, 5+ years of management experience, and strong communication skills. Liberty Mutual offers a competitive salary range, opportunities for growth, and a supportive work environment.

Associate Software Engineer

Company: FiscalNote

Location: Remote

Posted Jan 23, 2025

The text describes a job position in a tech company, FiscalNote, that focuses on connecting people to their governments through applications. The role involves working on various aspects of the tech stack, from front-end user experiences to backend functionality and APIs. The team is part of the R&D organization, driving technology vision and strategy for data and application products. The ideal candidate is motivated, collaborative, eager to learn, and an excellent communicator. They should have basic coding skills, familiarity with .NET and C#, and interest in Generative AI and LLM technologies. The role offers opportunities to learn SQL, debug websites, contribute to data pipelines, and work with various backend and web application technologies.

Advisory Solution Consultant - Creator Workflow

Company: ServiceNow

Location: Vienna, VA / Remote

Posted Jan 23, 2025

ServiceNow, a global market leader in AI-enhanced technology, is seeking an Advisory Solution Consultant - Creator Workflows. This role involves driving innovative mission solutions, architecting solutions on the Now Platform, and partnering with sales to qualify customer needs. The successful candidate will have 5+ years of experience as a solution consultant/architect, 3+ years on the Now Platform, and strong people development skills. They will also contribute to an asset library of applications and provide mentoring to peers. The role offers a competitive base pay, equity, variable/incentive compensation, and benefits.

P&C Field Service Engineer/Technician

Company: GE Vernova

Location: Boston, MA / Remote

Posted Jan 23, 2025

The P&C Field Service Engineer/Technician role involves leading a team in installing, commissioning, testing, and maintaining protective relaying equipment, relaying schemes, DFR equipment, SCADA systems, distribution automation systems, and associated communication equipment. The role requires strong technical knowledge, problem-solving skills, and the ability to work independently or as part of a team. The position demands a high level of safety awareness, with a commitment to GE's zero tolerance policy. The ideal candidate should have an Associate degree in Electrical Engineering Technology, Bachelor in Electrical Engineering, or related field, and possess experience in power system theory, short circuit studies, and Arc Flash phenomena. The role involves extensive travel, long hours, and weekend work. The base pay range is $72,400.00 - $90,500.00 USD Annual, with additional benefits including healthcare, retirement plans, and tuition assistance.

Executive Underwriter, Managed Care Stop Loss

Company: Liberty Mutual Insurance

Location: Atlanta, GA / Remote

Posted Jan 23, 2025

Liberty Mutual is offering an exciting opportunity for an experienced underwriter to join the Medical Stop Loss (HMO Re/PEI) team. The Executive Underwriter will contribute to the growth and profitability of the product line through marketing, underwriting, and managing products and services on new and renewal accounts. The role requires specialized knowledge of stop loss underwriting concepts and strong strategic and marketing capabilities. The ideal candidate should have a Bachelor's degree or advanced degree, 6+ years of underwriting experience, and proven analytical ability to evaluate and judge underwriting risks. Liberty Mutual is committed to fostering a diverse, equitable, and inclusive workplace.

Director Solution Consultant - State and Local

Company: ServiceNow

Location: San Francisco, CA / Remote

Posted Jan 23, 2025

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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