Customer Experience Jobs in Remote

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Looking for Customer Experience jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Experience position in the Remote area.

Associate Consulting Engineer - Managed Services Monitoring

Company: CDW

Location: Remote

Posted Jan 23, 2025

CDW offers a rewarding career opportunity for IT professionals, emphasizing collaboration, innovation, and personal growth. As an Associate Consulting Engineer (ACE), you'll work alongside industry-leading experts, gain valuable skills, and participate in a best-in-class training program. The role involves partnering with customers, improving monitoring tools, and contributing to solution design. CDW values diversity, fostering an inclusive environment that encourages individuality and professional development. The company provides comprehensive benefits and a supportive culture, making it an excellent choice for those passionate about technology and committed to customer success.

Operations Training Director

Company: Crisis Text Line

Location: Remote

Posted Jan 23, 2025

Crisis Text Line is a nonprofit organization that provides free 24/7 mental health support via text message. They are seeking an Operations Training Director to lead education strategy and oversee a team that develops and improves learning programs for their volunteer community. The role involves strategic leadership, team leadership, program design and implementation, performance metrics and evaluation, and collaboration with cross-functional teams. The organization values empathy, innovation, diversity, and employee wellbeing, offering competitive benefits including flexible paid time off, medical, dental, and vision benefits, a 403(b) retirement plan, and student loan repayment.

Red Hat Linux Systems Admin - Cleared

Company: CDW

Location: Remote

Posted Jan 23, 2025

CDW, a Fortune 200 leader, invites IT professionals to join and have a significant impact on their career. The Red Hat Linux Systems Admin - Cleared role involves supporting IT system infrastructure, troubleshooting, and maintenance. Key responsibilities include managing day-to-day operations, monitoring, problem resolution, and providing Tier 1 and 2 support. The role requires active Top Secret or Q level security clearance, 10 years of Systems Administrator experience, and a Bachelor's degree in a technical discipline. CDW values its employees, offering a positive work environment with opportunities for career growth and diverse perspectives.

Lead Principal Technical Program Manager

Company: Atlassian

Location: Seattle, WA / Remote

Posted Jan 23, 2025

Atlassian is seeking a Lead Principal Technical Program Manager for Foundations, a senior role covering critical aspects of the company's technical stack. The role involves driving company-wide initiatives, demonstrating innovative thinking, and collaborating in a cross-functional environment. The successful candidate will influence technical decisions, work with world-class engineering teams, and shape the TPM craft. Responsibilities include analyzing business objectives, defining long-term strategies, and streamlining execution of the roadmap. The role requires 15+ years of experience in software teams, translating requirements into technical solutions, and driving complex, cross-divisional projects.

Territory Account Manager

Company:

Location: Modesto, CA / Remote

Posted Jan 23, 2025

Uline, a leading distributor of shipping, industrial, and packaging materials, is seeking a Sales Account Manager in Modesto, California. The role offers a salary between $80,000 and $110,000 per year, with opportunities for growth and job stability. The successful candidate will manage and grow existing accounts, bring in new business, and provide effective business solutions. Uline offers comprehensive benefits including complete insurance coverage, 401(k) with employer match, paid holidays, generous paid time off, and bonus programs. The company culture emphasizes strong customer relationships built on trust, with a focus on work-life balance and continuous learning.

Territory Account Manager

Company:

Location: Alexandria, VA / Remote

Posted Jan 23, 2025

Uline, a leading distributor of shipping, industrial, and packaging materials, is seeking a Sales Account Manager in Alexandria, Virginia. The role offers a competitive salary of $85,000 to $133,000 per year, with opportunities for growth and job stability. The successful candidate will manage and grow existing accounts, bring in new business, and provide exceptional customer service. Uline offers comprehensive benefits including complete insurance coverage, a 401(k) with a 6% employer match, paid holidays, generous paid time off, and bonus programs. The company culture emphasizes strong customer relationships built on trust, with a focus on work-life balance and continuous learning.

Associate Consulting Engineer - Managed Services Monitoring

Company: CDW

Location: Remote

Posted Jan 23, 2025

CDW offers a rewarding career opportunity for IT professionals, emphasizing collaboration, innovation, and personal growth. As an Associate Consulting Engineer (ACE), you'll work alongside industry-leading experts, gain valuable skills, and participate in a best-in-class training program. The role involves partnering with customers, improving monitoring tools, and contributing to solution design. CDW values diversity, fostering an inclusive environment that encourages individuality and professional development. The company provides comprehensive benefits and a supportive culture, making it an excellent choice for those passionate about technology and committed to customer success.

Sr. Brand Manager- Federal

Company: CDW

Location: Remote

Posted Jan 23, 2025

Outside Sales Representative

Company:

Location: New Orleans, LA / Remote

Posted Jan 23, 2025

Uline, a leading distributor of shipping, industrial, and packaging materials, is seeking an Outside Sales Representative. The role involves building and maintaining strong customer relationships, managing and growing existing accounts, and bringing in new business. Uline offers comprehensive training, a mentorship program, and a range of benefits including complete insurance coverage, 401(k) with employer match, paid holidays, and generous paid time off. The company culture emphasizes incredible service, quality products, and same-day shipping. As a family-owned business, Uline provides job stability and opportunities for career growth.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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