Customer Experience Jobs in Remote

472,920 open positions · Updated daily

Looking for Customer Experience jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Experience position in the Remote area.

Manager, Engineering

Company: Grubhub

Location: Remote

Posted Jan 23, 2025

Grubhub is seeking a seasoned engineer with 5+ years of experience in building scalable applications and managing teams. The ideal candidate will lead a team in the Onsite Campus group, focusing on student experience content and search systems. They will be responsible for designing high-performance backend systems, running Agile ceremonies, and influencing team goals. The role involves working closely with product design and mobile teams to define user experience and flow. Grubhub values a fun, innovative culture that embraces diverse ideas and offers opportunities for career growth. Preferred skills include experience with Java or Python, AWS, automated testing, and containerized solutions like Docker.

AR Consultant

Company: CDW

Location: Remote

Posted Jan 23, 2025

AR Consultant

Company: CDW

Location: Remote

Posted Jan 23, 2025

Hardware Maintenance Project Manager (Contract)

Company: Instacart

Location: Remote

Posted Jan 23, 2025

Instacart, a company revolutionizing the grocery industry, is seeking a Hardware Maintenance Project Manager for Caper.ai, its AI subsidiary. The role involves managing the Caper cart Maintenance and Repair project as it scales to thousands of carts. The successful candidate will drive the maintenance program, create a closed-loop system for identifying and addressing repair needs, and optimize resolution velocity. They will also develop and oversee the Maintenance and Repair Schedule, and lead analytics on maintenance operations to drive continuous improvement. The ideal candidate will have a Bachelor's degree, 5+ years of supply chain or operations experience, strong project management skills, and proficiency in Google Sheets and ticketing software.

Freelance | Contract Senior Quality Assurance Analyst

Company: 10up

Location: Remote

Posted Jan 23, 2025

10up, a leading digital agency, is seeking an experienced Senior Quality Assurance Analyst for remote work in the Asia timezone. The role involves manual visual and functional testing throughout the software development life cycle, ensuring high-quality deliverables for clients. The ideal candidate should have at least 4+ years of QA experience, proficiency in major operating systems and browsers, and the ability to write detailed test plans and cases. The position offers flexible work schedules and the opportunity to work with high-profile clients such as ESPN, Google, and The New York Times Co.

Senior Project Manager

Company: Anthology

Location: Remote

Posted Jan 23, 2025

Anthology, a leading EdTech company with a global reach, is seeking a Senior Project Manager for a remote position in the United States. The role involves managing medium to large, low- to high-risk projects, serving as the primary customer contact, and providing high-level project and client management guidance. The ideal candidate should have 5-8 years of experience in program or project management, a Bachelor's degree, and strong communication, leadership, and problem-solving skills. The role requires approximately 25% travel and offers a pay range of $115,000 - $140,000/year. Anthology values diversity and inclusion, and the company culture emphasizes dynamic, data-informed experiences for the global education community.

Chief People Officer

Company: Gametime

Location: Remote

Posted Jan 23, 2025

Gametime, a company focused on uniting the world through shared live experiences, is seeking a Chief People Officer (CPO). The CPO will develop and oversee the people strategy, focusing on talent management, organizational design, training, performance management, employee experience, compliance, and global total rewards. The role requires 15+ years of experience, with at least 5 years at the executive level, and a strong background in people leadership, organizational design, professional development, total rewards, talent acquisition, and HR management. The CPO will lead organizational design and talent management to drive high performance, serve as a strategic advisor to the executive team, and foster a high-performance culture aligned with the company's core values. Gametime offers flexible PTO, equity, medical, dental, and vision insurance, life insurance and disability benefits, 401K, HSA, pre-tax savings programs, new equipment setup, diverse family-forming benefits, wellness programs, and tenure recognition.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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