Customer Experience Jobs in Remote

472,920 open positions · Updated daily

Looking for Customer Experience jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Experience position in the Remote area.

Industry Account Executive for National Reconnaissance Office and National Geospatial-Intelligence Agency

Company: Planet

Location: Remote

Posted Jan 23, 2025

Planet is a global company that designs, builds, and operates the largest constellation of imaging satellites, delivering empirical data via a cloud-based platform. They are seeking a National Geospatial Intelligence Agency (NGA) and National Reconnaissance Office (NRO) Account Executive based in the Washington, D.C. metro area. The role involves managing existing contracts, expanding sales growth, and developing new business opportunities with NGA and NRO. The ideal candidate should have 6-8 years of experience in the US Department of Defense or Intelligence Community, a Bachelor's degree, U.S. citizenship, and a TS/SCI security clearance. They should also have experience in Software and/or Data as a Service sales, prospecting, and closing deals with Federal customers.

Senior Software Engineer, Login Identity Platform

Company: Oscar Health

Location: Remote

Posted Jan 23, 2025

Oscar Health is hiring a Senior Software Engineer for the Login Identity Platform. The role involves architecting and building the next generation of authentication and authorization for Oscar Health. The ideal candidate should have a deep understanding of Python, expertise in Flask, and experience with protocols such as OAuth 2.0, SAML, SCIM, and OpenID Connect. The position offers a base pay of $174,400 - $228,900 per year, employee benefits, and company equity grants. The candidate will work closely with cross-functional teams to implement and manage identity tooling and governance engines, design and maintain software applications, and integrate workforce identity tools into SAAS tools. The role requires 4+ years of experience as a Software Developer or Software Engineer in Python and a strong understanding of identity protocols such as SAML, OIDC, and SCIM.

Staff Software Engineer

Company: Oscar Health

Location: New York, NY / Remote

Posted Jan 23, 2025

Associate

Company: MetLife

Location: Remote

Posted Jan 23, 2025

Eligibility Installation executives at MetLife are responsible for setting up and maintaining structures, providing timely status updates and query support to customers, and implementing groups into the system. They interact with various internal teams such as AM, Manager, QCA, Trainers, and Associates for performance reporting, issue resolution, feedback, and process training. MetLife, recognized as one of the world's most admired companies, aims to help its colleagues, customers, and communities create a more confident future.

Engineer III - ML Platform (Remote)

Company: CrowdStrike

Location: Remote

Posted Jan 23, 2025

CrowdStrike, a global leader in cybersecurity, is seeking a skilled engineer to join their Data + ML Platform team. The role involves designing, building, and facilitating a modern Data+ML platform, modularizing complex ML code, and establishing repeatable patterns for model development, deployment, and monitoring. The engineer will collaborate with Data Platform Software Engineers, Data Scientists, and Threat Analysts to create scalable ML pipelines for data preparation, cataloging, feature engineering, model training, and serving. The ideal candidate should have a B.S. or higher in Computer Science, Data Science, Statistics, Applied Mathematics, or a related field, along with 3+ years of experience in developing and deploying machine learning solutions to production. Proficiency in distributed computing, orchestration technologies, and cloud services like Kubernetes, blob storage, and queues is required. Expert level experience with Python, CI/CD frameworks, and containerization frameworks is also necessary. CrowdStrike offers a remote-friendly culture, competitive compensation, and comprehensive wellness programs.

Senior Software Engineering Manager - Core & Growth

Company: Sanity.io

Location: Remote

Posted Jan 23, 2025

Sanityio is seeking an Engineering Manager for Core and Growth to lead a team focusing on the central hub for their Content Operating System and product growth initiatives. The role involves building a compelling onboarding experience, investing in product-led growth, and collaborating with other teams to reimagine Sanity's Core UI and developer-focused tooling. The ideal candidate should have 4+ years of engineering leadership experience, strong technical skills, and the ability to mentor and support a team. The company offers a positive, flexible work environment, comprehensive health plans, and competitive compensation.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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