Customer Experience Jobs in Remote

472,920 open positions · Updated daily

Looking for Customer Experience jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Experience position in the Remote area.

HV Substation Commissioning Engineer

Company: GE Vernova

Location: Larkhall, United Kingdom / Remote

Posted Jan 23, 2025

Senior Customer Marketing Manager - Localization - (Seattle, WA)

Company: Samsara Inc.

Location: Remote

Posted Jan 23, 2025

Samsara, a pioneer in the Connected Operations™ Cloud, is seeking a Customer Lifecycle Marketing Manager to internationalize their customer lifecycle program. The role involves designing and implementing region-specific campaigns, optimizing lifecycle journeys, and ensuring compliance with regional regulations. The ideal candidate should have 5+ years of experience in lifecycle marketing, strong project management skills, and a deep understanding of market segmentation and customer journey mapping. Samsara offers a competitive compensation package, flexible working model, and a commitment to diversity and inclusion.

Clinical Team Manager, Cardiovascular and General Medicine

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 23, 2025

PPD, a part of Thermo Fisher Scientific, is seeking a Clinical Team Manager. The role involves managing clinical operational and quality aspects of allocated studies, ensuring compliance with ICH GCP. The manager will work in partnership with the Project Manager, coordinating the activities of Clinical Management members. They will be responsible for clinical deliverables within agreed timelines and budget, and provide contact and support to the project sponsor for all clinical aspects. The role requires strong leadership, planning, and organizational skills, along with a solid understanding of clinical monitoring practices. PPD values employee health and wellbeing, offering career advancement opportunities and award-winning training.

Market Development Manager - Protein Diagnostics

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 23, 2025

Thermo Fisher Scientific is seeking a Global Market Development Manager to develop and implement marketing campaigns for Medical and Scientific applications. The role involves driving the growth of the Protein Diagnostics Division, building a strong demand generation funnel, and collaborating with cross-functional teams. Key responsibilities include creating content, executing marketing initiatives, analyzing program ROI, and maintaining a digital footprint. The ideal candidate should have a Bachelor's degree in a related field, 5+ years of experience in product commercialization, and strong digital marketing skills. The position offers competitive compensation, benefits, and opportunities for career growth.

Senior Product and Partnerships Communications Manager - (Boston, MA)

Company: Samsara Inc.

Location: Remote

Posted Jan 23, 2025

Samsara, a pioneer in the Connected Operations™ Cloud, is seeking a Senior Product & Partnerships Communications Manager. This role involves leading comprehensive communications strategies for product launches, updates, and lifecycle management. The ideal candidate will have 10+ years of experience in communications, public relations, or marketing, with a focus on product communications, partnerships, or B2B communications. They will craft clear, engaging, and persuasive messaging for diverse audiences, position key executives as thought leaders, and collaborate with cross-functional teams. The role offers the opportunity to work in a fast-paced, dynamic startup environment, with a competitive total compensation package and benefits.

Digital Customer Success Manager, UK

Company: Abnormal Security

Location: Remote

Posted Jan 23, 2025

The Digital Customer Success Manager (CSM) role involves passionately creating and sustaining happy customers, ensuring they realize full value from the platform and partnership. The role requires strong communication and prioritization skills, with a focus on solving customer problems and acting as a trusted advisor. The CSM will act as the primary interface between the customer and internal teams at Abnormal, setting clear expectations, advocating for the customer, and using data to proactively determine churn risk. The role involves gathering customer feedback, communicating insights to internal teams for product enhancements, and managing a large portfolio of customers. Previous experience in CSP is a bonus, and a Bachelor's degree in Computer Engineering/Computer Science, Electronics and Communications Engineering, or equivalent work experience is required. The role involves cross-functional collaboration, triage and risk mitigation, and maintaining product knowledge to guide customers to success.

Produktspezialist - Bauleitung und Inbetriebnahme (m/w/d)

Company: GE Vernova

Location: Berlin, Germany / Remote

Posted Jan 23, 2025

GE Vernova supplies 90% of the world's energy supply companies, aiding them in generating and distributing power. With over 200 years of experience, their products and services enable robust, efficient, and reliable energy systems. More than 20,000 employees in 80 countries work towards meeting global customer requirements. The Mönchengladbach site has been producing high-performance transformers for over 139 years with around 300 employees, making it a significant employer in the region. The job involves project management, supervision and coordination of subcontractor deliveries and services on-site, ensuring deadlines and quality standards, cost control, handling claims, complex measurement tasks, guiding damage assessments, and leading team members. Requirements include a completed 3-year vocational training (electrician or mechatronics) with preference for technicians or master craftsmen (electrotechnology) and at least 5 years of professional experience. The company offers competitive pay, holiday and Christmas bonus, additional tariff surcharges, occupational pension scheme, high reputation in the industry and among customers, family-friendly atmosphere, and excellent team, along with extensive opportunities for personal and professional development in an international and future-oriented environment.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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