Customer Experience Jobs in Remote

472,920 open positions · Updated daily

Looking for Customer Experience jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Experience position in the Remote area.

Corporate Litigation Attorney (Remote)

Company: Allstate

Location: Remote

Posted Jan 23, 2025

Allstate is seeking an experienced in-house counsel for a Corporate Litigation role within their Global Litigation group. The role involves managing complex commercial and employment litigation, advising on legal strategies, and providing counsel on emerging legal issues. Key responsibilities include overseeing lawsuits, interviewing and retaining law firms, reviewing pleadings, developing strategies, participating in mediations, and preparing settlement agreements. The ideal candidate will have 7+ years of complex litigation experience, insurance experience a plus, and a J.D. from an accredited institution. Allstate offers a competitive salary and a collaborative, inclusive work environment.

(German) Senior Customer Success Manager (13-month contract)

Company: Hootsuite

Location: London, United Kingdom / Remote

Posted Jan 23, 2025

Hootsuite is seeking a German-speaking Senior Customer Success Manager to manage high-value customers in the assigned vertical. The role involves building and maintaining influential relationships, driving business outcomes, and ensuring best-in-class user adoption, revenue retention, and growth. The ideal candidate should have significant customer-facing experience, solid knowledge of social media, and tech savviness. They should be customer-focused, collaborative, and committed to results. The role offers a flexible work arrangement and is open to applicants in the UK and Germany.

Sr Advisory Solution Consultant - State and Local

Company: ServiceNow

Location: Los Angeles, CA / Remote

Posted Jan 23, 2025

ServiceNow, a global market leader in AI-enhanced technology, is seeking a Solution Consultant with 10+ years of pre-sales experience. The role involves supporting State and Local Solution Sales, guiding revenue, and providing product-specific solutions. The consultant will lead discovery workshops, develop client relationships, and provide feedback to product management. The company offers a competitive base pay, equity, variable/incentive compensation, and benefits. ServiceNow values inclusivity and welcomes candidates from diverse backgrounds.

Director, Network Contracting & Services

Company: Oscar Health

Location: New York, NY / Remote

Posted Jan 23, 2025

Oscar, a tech-driven health insurance company, is seeking a Director of Network Contracting & Services. The role involves developing, negotiating, and managing provider contracts to ensure a competitive network. The candidate will lead the market provider contracting team, collaborate with stakeholders, and develop strategies for network development, cost containment, and provider relationship management. The role requires 10+ years of healthcare contracting experience, 5+ years of complex contract negotiation, and 4+ years of leadership experience. The position is based in New York City, Tempe, or Los Angeles, with remote work options. Oscar offers competitive pay, benefits, and opportunities for professional growth.

Technical Director of Knowledge Management

Company: Bixal

Location: Remote

Posted Jan 23, 2025

Bixal, a consulting firm based in Fairfax, VA, is seeking a Technical Director of Knowledge Management for a USAID-funded project. The role involves strategic leadership in communications, web development, and knowledge management. Key responsibilities include developing communication strategies, overseeing creation of knowledge products, managing web platforms, and leading KM activities. The ideal candidate should have a Master's degree, extensive experience in knowledge management, and expertise in USAID-funded projects. Benefits include flexible hours, work-from-home options, and comprehensive health benefits.

Senior Reinsurance Accountant

Company: Liberty Mutual Insurance

Location: Columbus, OH / Remote

Posted Jan 23, 2025

Oracle Database Administrator

Company: Kyndryl

Location: Bangalore, India / Remote

Posted Jan 23, 2025

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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