Customer Experience Jobs in Remote

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Looking for Customer Experience jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Experience position in the Remote area.

Manager, Digital Customer Success

Company: Abnormal Security

Location: Remote

Posted Jan 23, 2025

The Manager of Customer Success - Digital CS will be pivotal in enhancing customer adoption, retention, and expansion worldwide through digital CS programs. This role requires a blend of account management and technical product expertise, ensuring top-tier service delivery. The ideal candidate should have a robust SaaS background, preferably in cybersecurity, with at least 3 years of management experience in customer success. Key responsibilities include leading a team of CSMs and RMs, managing strategic accounts, providing product expertise, advocating for customers, and collaborating with product and engineering teams. The role offers a competitive salary range of $160,000—$188,000 USD, along with potential bonuses and RSUs.

Protection & Control Engineer

Company: GE Vernova

Location: Warsaw, Poland / Remote

Posted Jan 23, 2025

GE Grid Automation in Walbrzych, Poland is a thriving business specializing in protection relays, CCS, and DCS solutions for energy sectors. The company is actively introducing digital substation technology across Eastern Europe. The role involves coordinating project design, verifying against local regulations, leading technical discussions, and providing customer trainings and aftersales support. Qualifications include a relevant technical high school diploma, experience in power systems and protection relays, knowledge of HV/MV systems, and fluency in Polish and English.

Analytics Engineer, Growth Acquisition

Company: DigitalOcean

Location: Gunnison, CO / Remote

Posted Jan 23, 2025

Senior Security Operations Engineer - Incident Response

Company: Samsara Inc.

Location: Remote

Posted Jan 23, 2025

Samsara, a pioneer in the Connected Operations™ Cloud, seeks a Security Operations Team member to monitor and respond to security events, lead incidents, and conduct digital forensic investigations. The role involves collaborating with a global team, creating runbooks, and assisting in process refinement. The ideal candidate has 4+ years of experience in Security Incident Response, proficiency in Python, and understanding of cloud architecture and security. Samsara offers a competitive compensation package, flexible working model, and a commitment to diversity and inclusion.

Microfocus Administrator

Company: Kyndryl

Location: Bogota, Colombia / Remote

Posted Jan 23, 2025

Corporate Counsel (Hyperscalers and Strategic Projects)

Company: ServiceNow

Location: Dublin, Ireland / Remote

Posted Jan 23, 2025

ServiceNow, a global market leader in AI-enhanced technology, is seeking a Corporate Counsel based in Dublin. The role involves providing legal advice to various teams, focusing on ServiceNow's expansion using Hyperscaler architecture. The ideal candidate should have an Irish/U.K. law degree, 3+ years of corporate law experience, and strong interpersonal skills. The position offers a unique opportunity to work in a fast-paced environment, supporting strategic projects and international expansions.

Network & Security Engineer

Company: Kyndryl

Location: Bangalore, India / Remote

Posted Jan 23, 2025

Kyndryl is seeking a bilingual F5 BIG-IP Specialist to ensure smooth operation of customers' IT infrastructure. The role involves managing traffic, diagnosing and resolving issues, and collaborating with cross-functional teams. The ideal candidate should have at least 5 years of experience in IT infrastructure management, strong hands-on experience with F5 BIG-IP systems, and knowledge of traditional network devices. Fluency in Japanese and understanding of Japanese work culture are required. The role offers opportunities for growth, working with cutting-edge technologies, and contributing to innovative solutions.

ITSM Partner Solutions Lead, EMEA

Company: Atlassian

Location: Amsterdam, Netherlands / Remote

Posted Jan 23, 2025

Lead Protection & Control Engineer - Technical Application Engineering

Company: GE Vernova

Location: Remote

Posted Jan 23, 2025

The Consulting Application Engineer (CAE) - Protection and Control role involves providing expert consultant services in a presales and post sales environment for GE Grid Automation's Protection & Control product portfolio. Key responsibilities include guiding customers in planning and development of technical solutions, assisting with proposal development, and providing technical support during customer presentations and demonstrations. The role requires a Bachelor's Degree in Electrical Engineering, a minimum of 8 years of experience in power system protection and control, and excellent communication and presentation skills. The position is remote and located in the South (United States), with a base pay range of $98,400.00-$140,000.00 USD annual, plus a 10% variable incentive bonus.

Lead Test Systems Design Engineer - Avionics

Company: GE Aerospace

Location: Boston, MA / Remote

Posted Jan 23, 2025

GE Aerospace is seeking a Lead Test Systems Design Engineer - Avionics in Grand Rapids, MI. The role involves designing and developing automated test systems (ATEs) and test programs for electronic avionics assemblies. The ideal candidate should have a BS in Electrical Engineering, Computer Engineering, or Computer Science, with 5+ years of experience in Test Systems Design. They must possess circuit design capability for test equipment, strong communication skills, and the ability to lead development of test equipment through all project phases. The position offers a blend of onsite and hybrid work arrangements, with an extensive corporate relocation package available. The base pay range is $90,000-$130,000, with additional benefits including healthcare, retirement plans, and tuition assistance. GE Aerospace values innovation, diversity, and collaboration, offering opportunities to work on cutting-edge projects and contribute to the future of sustainable flight.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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