Customer Experience Jobs in Remote

472,920 open positions · Updated daily

Looking for Customer Experience jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Experience position in the Remote area.

Sr. Oversight Director, General Medicine/Cardiovascular Team - West Coast Region Required

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 23, 2025

Thermo Fisher Scientific is seeking a Sr. Director, Project Management for their Oversight Team in the North America region. The role is remote-based and involves strategic indication or client-specific portfolio management within a Therapeutic Unit. The ideal candidate should have a Bachelor's degree or equivalent, 5+ years of management experience, and comprehensive therapeutic area knowledge. Key responsibilities include navigating project delivery, financial negotiations, and risk management, as well as developing business growth strategies. The company values health and wellbeing, offering a comprehensive Total Rewards package including medical, dental, and vision plans, retirement savings programs, and paid time off.

Technical Applications Specialist

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 23, 2025

Thermo Fisher Scientific is seeking a Technical Support Product Specialist. The role involves providing product consultation, collaborating with inter-functional teams, and supporting customers with products like Prima PRO, APIX, and SOLA iQ. The successful candidate will represent the company in a positive manner, build strong customer relationships, and resolve technical inquiries. Extensive onboarding training is provided, along with growth opportunities. The ideal candidate should have a technical degree or equivalent experience, excellent communication skills, and the ability to travel up to 10% of the time. Benefits include 401k, healthcare, and more.

District Manager, OnStar & Loyalty - Indianapolis, IN

Company: General Motors

Location: Remote

Posted Jan 23, 2025

The District Manager, OnStar & Loyalty position at General Motors involves engaging dealers through regular contacts and business reviews. The role requires building relationships with dealer partners to promote, support, and coach staff on GM software and subscriptions. The candidate will be responsible for in-dealership training, driving adoption and sales of products like GM Rewards, My GM Rewards Credit Card, OnStar safety services, and over-the-air upgrades. The position requires extensive travel, with 60-70% of time spent on the road. General Motors offers a home-based employment with daily travel to dealerships, a bonus incentive program, and a company-issued vehicle. The role demands strong communication skills, tech-savviness, and the ability to work in various time zones, including weekends and holidays.

Senior Site Reliability Engineer

Company: Atlassian

Location: Sydney, Australia / Remote

Posted Jan 23, 2025

Senior Technical Consultant - ITOM

Company: ServiceNow

Location: Puteaux, France / Remote

Posted Jan 23, 2025

ServiceNow, a global market leader in AI-enhanced technology, is seeking a Technology Workflows Senior Consultant with expertise in IT Operations Management (ITOM). The role involves delivering ServiceNow solutions, configuring the platform, leading technical aspects of project delivery, and designing ITOM solutions. The ideal candidate should have a solid understanding of ITIL Model, experience with cloud platforms, scripting languages, and monitoring tools. They should also possess strong system administration skills, networking expertise, and excellent communication skills. The role offers opportunities for collaboration, innovation, and continuous improvement, with potential for up to 50% annual travel.

Advisory Solution Consultant

Company: ServiceNow

Location: Vienna, VA / Remote

Posted Jan 23, 2025

ServiceNow, a global market leader in AI-enhanced technology, is seeking an Advisory Solution Consultant for Strategic HCLS Accounts. The role involves assisting sales personnel in qualifying enterprise customer needs, providing technical advisory, and conducting product demonstrations. The ideal candidate should have 7+ years of pre-sales solution consulting experience, strong ITSM & ITOM experience, and a deep understanding of web technology. The position offers a competitive base pay, variable/incentive compensation, and benefits.

Underwriting Support Manager

Company: Liberty Mutual Insurance

Location: Seattle, WA / Remote

Posted Jan 23, 2025

Frequently Asked Questions

What are typical salary ranges for CX roles by seniority?
Entry‑level CX Coordinator or Analyst earns $60k–$90k, mid‑level CX Analyst or Designer earns $90k–$140k, senior CX Manager earns $140k–$200k, CX Director earns $200k–$280k, and VP of CX or Chief Experience Officer earns $280k and above. These ranges reflect U.S. averages from recent salary transparency data on the platform.
What skills and certifications are required for CX positions?
Core skills include journey mapping, data analysis with SQL or Python, NPS and CSAT measurement, and service design. Proficiency in Zendesk, Salesforce Service Cloud, Medallia, or Qualtrics is essential. Certifications such as Certified Customer Experience Professional (CCXP), Salesforce Certified Service Cloud Consultant, Medallia Certified Professional, and Six Sigma Green Belt are highly valued and often required for mid‑senior roles.
Is remote work available for CX jobs?
The majority of CX Analyst, Designer, and Operations roles support remote or hybrid arrangements. Companies frequently list “Remote (US)” or “Work from Anywhere” in the job description, and many offer distributed teams that collaborate through Slack, Teams, and cloud‑based design tools.
What career progression paths exist within Customer Experience?
Typical progression: CX Coordinator ➜ CX Analyst ➜ CX Designer ➜ CX Manager ➜ CX Director ➜ VP of CX. Each step builds on analytics, design thinking, leadership, and strategic influence, with opportunities to pivot into product management, marketing, or data science as experience grows.
What are the current industry trends shaping CX roles?
Key trends include AI‑driven chatbots, voice assistant integration, hyper‑personalization based on real‑time data, and cross‑channel consistency. Companies are investing in AI sentiment analysis, experience‑as‑a‑service platforms, and privacy‑centric data collection to meet evolving regulatory standards. CX professionals must stay abreast of these trends to design experiences that drive loyalty and revenue.

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