Customer Experience Jobs in Remote

472,920 open positions · Updated daily

Looking for Customer Experience jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Experience position in the Remote area.

Account Director, New Business - West

Company: Coupa

Location: Emeryville, CA / Remote

Posted Jan 23, 2025

Coupa, a leading total spend management platform, offers an innovative AI solution driven by trillions of dollars of global spend data. The company values collaboration and transparency, providing opportunities for employees to make a global impact. As an Enterprise Account Director, one would drive growth by prospecting and closing deals with large strategic accounts, positioning Coupa as the preferred partner for business challenges. The role requires a proven track record in SAAS B2B software sales, particularly at the enterprise level, and the ability to sell business value to C-level executives.

FSP Vendor Management Specialist

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 23, 2025

At Thermo Fisher Scientific, you'll engage in meaningful work that positively impacts global health, safety, and cleanliness. You'll collaborate with a team dedicated to research, development, and delivery of life-changing therapies. The role involves overseeing vendors for moderate complexity clinical trials, contracting with them, ensuring compliance with company practices, client requirements, GxP, and GCP. Financial management of vendor pass-through costs is also part of the job. Excellent communication, organizational, and time management skills are required. This role offers professional development and the opportunity to work with top-tier talent in various engagement models.

Site Manager (Bauleiter für Wasserkraftwerke)

Company: GE Vernova

Location: Vienna, Austria / Remote

Posted Jan 23, 2025

Software Support Engineer

Company: GE Vernova

Location: Kongsberg, Norway / Remote

Posted Jan 23, 2025

The company is seeking a Software Support Engineer specializing in Electrical Transmission Network Management Systems. The role involves ensuring customer success and growth, resolving software issues, collaborating with colleagues, and advocating for customers. Required qualifications include advanced experience in digital implementation services, support, debugging, and expertise in Power systems. The job involves investigating and resolving software issues, developing a foundational understanding of the professional discipline, and collaborating with colleagues. Proficiency in C++ and English is required, with fluency in Norwegian being highly valued. The company is an Equal Opportunity Employer offering a comprehensive rewards package.

Director of Sales

Company: ServiceNow

Location: New York, NY / Remote

Posted Jan 23, 2025

ServiceNow, a global market leader in AI-enhanced technology, is seeking a Sales Director to build a team and drive new business sales growth. The role involves creating and executing sales strategies, recruiting and coaching team members, managing forecasts and pipelines, and engaging in C-level meetings. The ideal candidate will have extensive sales experience, strong strategic thinking, and the ability to build long-term relationships. ServiceNow offers a competitive compensation package, including base pay, equity, variable/incentive compensation, and benefits.

PGIM Real Estate - RFP Associate (Hybrid/Remote)

Company: Prudential Financial

Location: Newark, NJ / Remote

Posted Jan 23, 2025

PGIM, the Global Asset Management business of Prudential, is seeking a determined professional for the Diligence / RFP team within the Global Investor Services group. The role involves marketing the platform to institutional investors and consultants, managing financial services diligence inquiries, crafting compelling RFP responses, and coordinating with various internal teams. The ideal candidate should have 2+ years of experience in formal proposals, technical writing, and investment acumen. Knowledge of Qvidian or other RFP database software, and experience in Private Credit &/or Private Real Estate (Equity/Debt) market, is preferred. PGIM offers competitive compensation, benefits, and a culture that values diversity and collaboration.

Sr. Business Intelligence Analyst

Company: Zillow

Location: Mexico City, Mexico / Remote

Posted Jan 23, 2025

Regional Supervisor - Unity Lab Services

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 23, 2025

Thermo Fisher Scientific is seeking a candidate for a leadership role in Southern California, specifically in North San Diego County and Orange County. The role involves supervising a team of customer multi-site personnel, managing service offerings such as order/stockroom/dock management, procurement, material handling, chemical tracking, glass wash, and media/reagent preparation. The candidate will also be responsible for employee lifecycle management, delivering on contractual scope of work, and driving process improvement culture. The position requires 4+ years of experience in managed services in a laboratory setting, GxP Experience, and knowledge of OSHA General Industry requirements. The company offers competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits.

Frequently Asked Questions

What are typical salary ranges for CX roles by seniority?
Entry‑level CX Coordinator or Analyst earns $60k–$90k, mid‑level CX Analyst or Designer earns $90k–$140k, senior CX Manager earns $140k–$200k, CX Director earns $200k–$280k, and VP of CX or Chief Experience Officer earns $280k and above. These ranges reflect U.S. averages from recent salary transparency data on the platform.
What skills and certifications are required for CX positions?
Core skills include journey mapping, data analysis with SQL or Python, NPS and CSAT measurement, and service design. Proficiency in Zendesk, Salesforce Service Cloud, Medallia, or Qualtrics is essential. Certifications such as Certified Customer Experience Professional (CCXP), Salesforce Certified Service Cloud Consultant, Medallia Certified Professional, and Six Sigma Green Belt are highly valued and often required for mid‑senior roles.
Is remote work available for CX jobs?
The majority of CX Analyst, Designer, and Operations roles support remote or hybrid arrangements. Companies frequently list “Remote (US)” or “Work from Anywhere” in the job description, and many offer distributed teams that collaborate through Slack, Teams, and cloud‑based design tools.
What career progression paths exist within Customer Experience?
Typical progression: CX Coordinator ➜ CX Analyst ➜ CX Designer ➜ CX Manager ➜ CX Director ➜ VP of CX. Each step builds on analytics, design thinking, leadership, and strategic influence, with opportunities to pivot into product management, marketing, or data science as experience grows.
What are the current industry trends shaping CX roles?
Key trends include AI‑driven chatbots, voice assistant integration, hyper‑personalization based on real‑time data, and cross‑channel consistency. Companies are investing in AI sentiment analysis, experience‑as‑a‑service platforms, and privacy‑centric data collection to meet evolving regulatory standards. CX professionals must stay abreast of these trends to design experiences that drive loyalty and revenue.

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