Customer Experience Jobs in Remote

472,920 open positions · Updated daily

Looking for Customer Experience jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Experience position in the Remote area.

Principal Technical Consultant - Strategic Portfolio Management

Company: ServiceNow

Location: Staines, United Kingdom / Remote

Posted Jan 23, 2025

ServiceNow, founded in 2004, is a global market leader in AI-enhanced technology, serving over 8,100 customers including 85% of the Fortune 500. The company is seeking a Principal Technical Consultant for Technology Workflows. This role involves guiding clients through ServiceNow's Strategic & Application Portfolio Management solutions, delivering best-practice-based solutions, and driving business outcomes. Key responsibilities include project delivery, pre-sales support, and product collaboration. The ideal candidate should have several years of experience in consulting, configuration, and implementation of complex technologies, with a focus on enterprise architecture and technical roadmaps. Strong expertise in Strategic Portfolio Management, Application Portfolio Management, and IT Business Management is required. Fluency in English and ServiceNow certifications are essential. ServiceNow is an equal opportunity employer.

Senior Product Designer

Company: ServiceNow

Location: Hyderabad, India / Remote

Posted Jan 23, 2025

ServiceNow, founded in 2004, is a global market leader in AI-enhanced technology, serving over 8,100 customers including 85% of the Fortune 500. The company's mission is to make the world work better for everyone. The Product Design team, which values diversity and collaboration, seeks a designer with 5+ years of experience, a strong portfolio, and expertise in user-centered design. The role involves developing innovative design solutions, driving user experiences, and collaborating with cross-functional teams. ServiceNow is an equal opportunity employer, committed to inclusivity and accommodating candidates with disabilities.

Portfolio Lifecycle Manager Autoimmunity, Europe (m/f/d)

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 23, 2025

Thermo Fisher Scientific, a global leader in serving science with annual revenue of approximately $40 billion, is seeking a strategic marketer with medical science and business skills to join their marketing team in Europe. The role involves developing regional strategies, applying market research, and creating engaging digital content for laboratory customers, healthcare providers, clinical network policymakers, and patients. The ideal candidate should have a higher degree in a life science subject with specialization in immunology, extensive knowledge in autoimmunity diagnostics, healthcare, and IVD, and familiarity with healthcare regulations across Europe. The company offers employment with an innovative, future-oriented organization, outstanding career and development prospects, and a company pension scheme.

Senior Front End Engineer

Company: ServiceNow

Location: Santa Clara, CA / Remote

Posted Jan 23, 2025

Sr. HRBP, Tech

Company: hims & hers

Location: Remote

Posted Jan 23, 2025

Hims & Hers Health, Inc. is seeking an experienced Senior HR Business Partner to support analytics, product management, and engineering teams. The ideal candidate will have a deep understanding of HR practices in the tech sector, 10+ years of HR experience, and 2+ years in employee relations. They will collaborate with senior leadership to develop HR strategies, oversee development and retention strategies, serve as a trusted advisor, lead performance evaluations, and guide teams through organizational changes. The company offers competitive compensation, unlimited PTO, comprehensive health benefits, and a diverse and inclusive work environment.

Enterprise Account Executive (Financial Services)

Company: ServiceNow

Location: New York, NY / Remote

Posted Jan 23, 2025

ServiceNow, founded in 2004, is a global market leader in AI-enhanced technology, serving over 8,100 customers including 85% of the Fortune 500. The company aims to transform work processes through its intelligent cloud-based platform. The job posting seeks a sales professional with 7+ years of experience in software or solutions sales to produce new business revenue. The role involves developing relationships with C-suite personas, overseeing client relationship mapping, and acting as a trusted advisor to customers. Qualifications include experience in establishing trusted relationships, achieving sales targets, and understanding the 'bigger picture' of IT plans. The company offers competitive compensation, benefits, and a flexible work environment.

VP, Customer Excellence Marketing

Company: ServiceNow

Location: Austin, TX / Remote

Posted Jan 23, 2025

Sr. Manager, Technical Delivery (PSE) - East

Company: GitLab

Location: Remote

Posted Jan 23, 2025

GitLab, an open core software company, is seeking a Senior Manager, Technical Delivery (PSE) for a remote, global role. The role involves managing Professional Services Engineers, providing installation, migration, training, and advisory services to customers. The ideal candidate will have experience in managing professional services or customer success, a subscription-based business model, and technical teams. They should be familiar with the GitLab platform, adaptable, and have a proven track record in software/technology sales or consulting. GitLab offers comprehensive benefits, including health, finances, and well-being support, flexible work, and equity compensation.

System Administrator

Company: Kyndryl

Location: Lima, Peru / Remote

Posted Jan 23, 2025

Michigan Claim Analyst

Company: The Auto Club Group

Location: Remote

Posted Jan 23, 2025

The Auto Club Group is currently hiring for a full-time position with a competitive hourly rate of $20.73-$28.00, offering potential annual bonuses based on performance. The role involves using various applications for billing, documentation, and analysis, and may require occasional travel for meetings or team-building activities. The position is currently remote, subject to change based on ACG's Flex Work policy. Required qualifications include college-level coursework in Business Administration, Insurance, or related fields, experience in claim analysis or medical bill review, and proficiency in using software packages. Preferred qualifications include an Associate's degree in Business Administration or Insurance, Professional Coder Certification, and knowledge of Negligence Law, No-Fault Law, and Auto Insurance Policy contract and coverages.

Frequently Asked Questions

What are typical salary ranges for CX roles by seniority?
Entry‑level CX Coordinator or Analyst earns $60k–$90k, mid‑level CX Analyst or Designer earns $90k–$140k, senior CX Manager earns $140k–$200k, CX Director earns $200k–$280k, and VP of CX or Chief Experience Officer earns $280k and above. These ranges reflect U.S. averages from recent salary transparency data on the platform.
What skills and certifications are required for CX positions?
Core skills include journey mapping, data analysis with SQL or Python, NPS and CSAT measurement, and service design. Proficiency in Zendesk, Salesforce Service Cloud, Medallia, or Qualtrics is essential. Certifications such as Certified Customer Experience Professional (CCXP), Salesforce Certified Service Cloud Consultant, Medallia Certified Professional, and Six Sigma Green Belt are highly valued and often required for mid‑senior roles.
Is remote work available for CX jobs?
The majority of CX Analyst, Designer, and Operations roles support remote or hybrid arrangements. Companies frequently list “Remote (US)” or “Work from Anywhere” in the job description, and many offer distributed teams that collaborate through Slack, Teams, and cloud‑based design tools.
What career progression paths exist within Customer Experience?
Typical progression: CX Coordinator ➜ CX Analyst ➜ CX Designer ➜ CX Manager ➜ CX Director ➜ VP of CX. Each step builds on analytics, design thinking, leadership, and strategic influence, with opportunities to pivot into product management, marketing, or data science as experience grows.
What are the current industry trends shaping CX roles?
Key trends include AI‑driven chatbots, voice assistant integration, hyper‑personalization based on real‑time data, and cross‑channel consistency. Companies are investing in AI sentiment analysis, experience‑as‑a‑service platforms, and privacy‑centric data collection to meet evolving regulatory standards. CX professionals must stay abreast of these trends to design experiences that drive loyalty and revenue.

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