Customer Experience Jobs in Remote

472,920 open positions · Updated daily

Looking for Customer Experience jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Experience position in the Remote area.

Senior Software Engineer, Marketplace

Company: Instacart

Location: Remote

Posted Jan 23, 2025

Instacart, a leading grocery delivery service, is seeking a Senior Backend or Fullstack Engineer to join their Marketplace pillar. The role involves innovating and enhancing backend systems to improve shopper and customer experiences. The engineer will architect, build, and maintain excellent backend applications, contribute to the development of Marketplace and logistics systems, and envision new features. The ideal candidate should have 5+ years of backend development experience, expertise in Ruby or Python, and a solid understanding of Rails or Pandas. Preferred qualifications include experience with geospatial and mapping problems, data pipelines, highly asynchronous systems, and front-end tech stacks like React.

Sales Commissions Manager, Strategic Finance

Company: Reddit

Location: Remote

Posted Jan 23, 2025

Reddit, a vast online community with millions of daily active users, is hiring a Sales Commissions Manager. The role involves managing, analyzing, and optimizing sales commission processes, ensuring accurate and timely payouts, and collaborating with various teams. The ideal candidate should have 5+ years of experience in sales commission processing, strong analytical skills, and proficiency in Salesforce and G Suite. Reddit offers comprehensive benefits including healthcare, 401k matching, flexible vacation, and parental leave. The base pay range for this position is $140,800—$197,100 USD.

Territory Sales Manager

Company:

Location: New Orleans, LA / Remote

Posted Jan 23, 2025

Trainer, Customer Success

Company: brightwheel

Location: Remote

Posted Jan 23, 2025

Brightwheel is seeking a trainer for its customer-facing teams. The ideal candidate is a teacher and coach who can help new team members ramp up effectively during their first 30 days. The role involves identifying training needs, developing and updating training materials, setting new hire goals, and delivering training using various formats. The candidate should have 3+ years of experience in a customer-facing role, strong coaching and teaching skills, and the ability to work in a fast-paced startup environment. Brightwheel offers a competitive compensation package, including base salary, equity, and benefits.

Associate Consulting Engineer - Managed Services Monitoring

Company: CDW

Location: Remote

Posted Jan 23, 2025

CDW offers a rewarding career opportunity for IT professionals, emphasizing collaboration, innovation, and personal growth. As an Associate Consulting Engineer (ACE), you'll work alongside industry-leading experts, gain valuable skills, and participate in a best-in-class training program. The role involves partnering with customers, improving monitoring tools, and contributing to solution design. CDW values diversity, fostering an inclusive environment that encourages individuality and professional development. The company provides comprehensive benefits and a supportive culture, making it an excellent choice for those passionate about technology and committed to customer success.

Senior Software Engineer, Infrastructure - Platform (Staking)

Company: Coinbase

Location: Remote

Posted Jan 23, 2025

Coinbase is seeking a software engineer with at least 5+ years of experience in Kubernetes or similar systems. The role involves building and managing Kubernetes infrastructure for staking validators, supporting existing GCP/AWS infrastructure, and creating tooling for easy and reliable Kubernetes management. The ideal candidate should have strong AWS/GCP knowledge, backend service building skills, and excellent problem-solving abilities. Familiarity with crypto and blockchain services is a plus. Coinbase offers a competitive salary range of $180,625—$212,500 USD, along with benefits and equity.

Strategic Enterprise Account Director - India (Mumbai) BFSI

Company: GitLab

Location: Remote

Posted Jan 23, 2025

GitLab, an open core software company, is seeking a Strategic Enterprise Account Director for India, specifically based in Mumbai. The role involves managing strategic and large prospects within BFSI and large conglomerates, contributing to root cause analysis, and providing account leadership. The ideal candidate should have a proven track record in B2B software sales, excellent communication skills, and a strong understanding of the industry and competitive landscape. They should also be able to leverage established relationships and proven sales techniques, and share GitLab's values.

Frequently Asked Questions

What are typical salary ranges for CX roles by seniority?
Entry‑level CX Coordinator or Analyst earns $60k–$90k, mid‑level CX Analyst or Designer earns $90k–$140k, senior CX Manager earns $140k–$200k, CX Director earns $200k–$280k, and VP of CX or Chief Experience Officer earns $280k and above. These ranges reflect U.S. averages from recent salary transparency data on the platform.
What skills and certifications are required for CX positions?
Core skills include journey mapping, data analysis with SQL or Python, NPS and CSAT measurement, and service design. Proficiency in Zendesk, Salesforce Service Cloud, Medallia, or Qualtrics is essential. Certifications such as Certified Customer Experience Professional (CCXP), Salesforce Certified Service Cloud Consultant, Medallia Certified Professional, and Six Sigma Green Belt are highly valued and often required for mid‑senior roles.
Is remote work available for CX jobs?
The majority of CX Analyst, Designer, and Operations roles support remote or hybrid arrangements. Companies frequently list “Remote (US)” or “Work from Anywhere” in the job description, and many offer distributed teams that collaborate through Slack, Teams, and cloud‑based design tools.
What career progression paths exist within Customer Experience?
Typical progression: CX Coordinator ➜ CX Analyst ➜ CX Designer ➜ CX Manager ➜ CX Director ➜ VP of CX. Each step builds on analytics, design thinking, leadership, and strategic influence, with opportunities to pivot into product management, marketing, or data science as experience grows.
What are the current industry trends shaping CX roles?
Key trends include AI‑driven chatbots, voice assistant integration, hyper‑personalization based on real‑time data, and cross‑channel consistency. Companies are investing in AI sentiment analysis, experience‑as‑a‑service platforms, and privacy‑centric data collection to meet evolving regulatory standards. CX professionals must stay abreast of these trends to design experiences that drive loyalty and revenue.

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