Customer Experience Jobs in USA

572,927 open positions · Updated daily

Looking for Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Experience position in the USA area.

iOS Developer

Company: TextNow

Location: USA

Posted Dec 23, 2024

TextNow is seeking an experienced iOS Developer to contribute to the development of their voice and messaging platform on iOS. The role involves designing, developing, and maintaining high-quality, testable iOS applications focused on voice and messaging features. The candidate will work with cross-functional teams to define design and ship new features, collaborate with real-time communication protocols such as WebRTC and SIP, and optimize app performance for smooth voice and messaging functionality.

Technical Writer

Company: iPullRank

Location: USA

Posted Dec 23, 2024

iPullRank is a 10-year-old digital marketing agency based in New York City, founded by industry thought leader Michael King. Their mission is to drive results for clients through marketing work that embodies their values. They offer digital marketing services such as Content Strategy, SEO, Generative AI implementation, and audience research. They foster an environment where creative ideas thrive and offer competitive salaries and benefits. They are looking for a Technical Writer to contribute to their thought leadership in SEO, generative AI, and content strategy.

Senior Analyst/Biostatistician

Company: Altarum

Location: USA

Posted Dec 23, 2024

Altarum Institutes Applied Research and Analytics Practice Area is seeking a Senior Analyst/Biostatistician to join their fast-paced, demanding but rewarding consulting environment. The ideal candidate will bring a strong working knowledge of statistics and experience educating clients about statistical study design for policy-level outcomes. The role will include advanced statistical analysis, research study design, data collection, data analysis, and developing reports and other communications that portray findings in a compelling way for a broad range of audiences. The successful candidate will also bring experience in business development, networking, and developing strong partner relationships.

Senior Site Reliability Engineer

Company: Weedmaps77

Location: USA

Posted Dec 23, 2024

Weedmaps is a leading technology company in the cannabis industry that is committed to advancing cannabis causes, shaping the future of the cannabis industry, and providing a transparent and inclusive global cannabis economy. The company offers generous PTO, a 401k retirement plan with employer match, student loan repayment, and other benefits. The work environment is casual and fun, with opportunities for professional growth and networking.

UX Researcher

Company: Excella

Location: USA

Posted Dec 23, 2024

Excella is a leading provider of Agile software development and data and analytics solutions, offering a flexible work-life balance, top-notch benefits, and a supportive work environment. They provide 8 weeks of parental leave, discounted pet insurance, and a Carecom membership with 3 backup emergency child or elder care days annually. Excella also offers a Workplace Allowance, paid professional development, and emphasizes diversity and inclusion. They are seeking a highly organized UX Researcher to join their growing team.

Senior Care Navigator

Company: Octave

Location: USA

Posted Dec 23, 2024

Octave is a modern behavioral health practice offering high-quality and accessible care delivery. They have in-person and virtual clinics in multiple states, providing evidence-based individual, couples, and family therapy. Octave is pioneering relationships with payers to make care more affordable through insurance. The Senior Care Navigator role is crucial in expanding access, guiding clients through the behavioral health landscape, and supporting clients from entry to their first appointment with a provider. Octave values empathy, kindness, human beings first, tackling intractable problems, partnership, quality at scale, progress is a process, and recognizing individual impacts.

Sr Product Technical Support Regional Engineer

Company: Johnson Controls

Location: USA

Posted Dec 23, 2024

Johnson Controls is a global leader in smart, healthy, and sustainable buildings. They offer a competitive salary, comprehensive benefits, and a collaborative team environment. The Sr Product Technical Support Engineer role involves providing technical support for global products, creating and maintaining service bulletins, and driving product reliability through the Continuous Improvement Process.

Manager, Financial Planning & Analysis

Company: Wpromote

Location: USA

Posted Dec 23, 2024

The Role as a FPampA Manager at Wpromote offers the opportunity to lead from the financial front, collaborate with senior leadership and crossfunctional teams, and uncover actionable insights to boost financial performance and fuel business growth. The anticipated annual salary for this role will range from $145,000 to $170,000, and the total compensation package includes benefits such as unlimited PTO, extended holiday break, flexible schedules, and more.

SEO Specialist

Company: Jordan Digital Marketing

Location: USA

Posted Dec 23, 2024

Jordan Digital Marketing is a boutique agency offering SEO, content marketing, and organic acquisition services. They seek an SEO Specialist to support SEO account managers, optimize copy and landing pages, perform keyword research, and implement changes in CMS. The role requires 2+ years of SEO experience, data-driven mindset, and ability to meet client deadlines. Benefits include fully remote work, medical insurance, 401k, flexible working hours, and professional development.

Sr AWS Architect

Company: CGI Group, Inc.

Location: USA

Posted Dec 23, 2024

CGI Federals is seeking a senior AWS architect to deliver IT excellence and create innovative solutions in the cloud. The role requires working with fellow AWS and Azure architects and engineers, and collaborating with clients to gather functional and technical requirements. The successful candidate will be required to meet hybrid working model requirements and support clients in AWS deployments, migrations, operations, and maintenance based on the AWS Well Architected Framework.

Virtual Therapist

Company: Walden

Location: USA

Posted Dec 23, 2024

Walden Behavioral Care is seeking a Therapist with experience working with adults to provide brief individual and family therapy, case management, and therapy group leadership on an interdisciplinary team. The program is currently fully virtual and offers a competitive compensation package, medical dental and vision insurance coverage, retirement plans, and professional development opportunities.

Psychiatric Nurse Practitioner

Company: Thriveworks

Location: USA

Posted Dec 23, 2024

Thriveworks is a clinician-founded national private practice group seeking Psychiatric Mental Health Nurse Practitioners in Virginia. They prioritize client accessibility, integrity, and quality care. They operate under the idea that success is achieved by focusing on one job and being great at it. They offer a fully remote position with on-staff MAs, guaranteed pay, PTO, and additional bonus opportunities. They provide full credentialing support, professional development opportunities, and a team culture that supports career advancement.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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