Customer Experience Jobs in USA

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Looking for Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Experience position in the USA area.

Senior Engineering Manager (Scribd Core Team, Full-stack - AdTech)

Company: Scribd

Location: USA

Posted Dec 23, 2024

Scribd is a multinational technology company focused on the written and spoken word across three products: Ever, Scribd, and SlideShare. They deliver knowledge, information, and inspiration to billions of people worldwide through a vast library of content including 200 million documents, 25 million presentations, and 13 million books, audiobooks, podcasts, and magazines. The role of the Senior Engineering Manager of the Scribd Core Team involves leading and growing a talented and successful engineering team, partnering with crossfunctional teams, delivering solutions that enhance the user experience, and maturing adtech capabilities.

Director of Revenue Cycle Management

Company: Osmind

Location: USA

Posted Dec 23, 2024

Osmind is seeking an experienced strategist and hands-on RCM leader to build and scale their RCM operations from the ground up, serving as a cornerstone of their services offering launching in 2025. The role combines strategic leadership with hands-on operational execution to build both onshore and offshore teams focused on maximizing revenue for their provider network while maintaining high-quality standards and compliance.

Sr Manager - Procurement

Company: 1Password

Location: USA

Posted Dec 23, 2024

The text describes a remote opportunity for a Senior Manager of Procurement at 1Password, a SaaS technology or startup company. The role involves strategic procurement management, leading procurement efforts, cost-saving initiatives, and vendor relationship management. The candidate will work with internal stakeholders, collaborate with cross-functional teams, and contribute to the execution of policies that drive cost-effective purchasing and compliance. The role requires strong organizational skills, negotiation and collaboration skills, and proficiency in procurement software and tools. The annual base salary is between $154,000 USD and $208,000 USD for USA-based roles and between $132,000 CAD and $178,000 CAD for Canadabased roles. The company offers health and wellbeing benefits, growth and future opportunities, flexibility and community, and accommodation upon request.

Operational Specialist (Smartsheets or Power App)

Company: Myriad360

Location: USA

Posted Dec 23, 2024

The role involves managing documentation requirements and schedules for strategic initiatives, coordinating resources, creating action plans, and collaborating with cross-functional departments. The objective is to organize feedback from stakeholders, assist with studies assessing organizational change impact, and monitor and analyze user feedback and system performance metrics.

Machine Learning Engineer - Advertiser Budget Optimization

Company: Reddit

Location: USA

Posted Dec 23, 2024

The text describes Reddit's Advertising team, their focus on building massive businesses, and their use of machine learning to optimize ad campaigns. They aim to maximize user engagement and advertiser value, and are seeking a machine learning engineer to build state-of-the-art bidding optimization systems.

Consumer Insights & Market Research Manager

Company: Monarch Money

Location: USA

Posted Dec 23, 2024

Monarch is a fintech company that provides a product to manage financial life. They have seen rapid growth since their beta launch in early 2021. The company is well-funded by top venture firms and angel investors. They are looking for a Staff or Principal-level Researcher to join their team.

Channel Programs Manager

Company: Pax8

Location: USA

Posted Dec 23, 2024

The Channel Programs Manager is responsible for managing and executing Pax8 hosted programs, including event planning, vendor management, and content creation. The role requires experience in program management, event planning, and technical expertise with webinar and meeting platforms. The ideal candidate should have excellent communication skills, problem-solving abilities, and the ability to work collaboratively with diverse teams.

Machine Learning Engineer New Grad 2023-2025

Company: Quora

Location: USA

Posted Dec 23, 2024

Quora is a remote-first company with a global knowledge-sharing platform, Quora, and a product called Poe, which offers AI language models. They have a culture of transparency, ideasharing, and experimentation. The engineering team works on challenging problems and uses Machine Learning in various parts of the product. They are looking for a Machine Learning Engineer with a passion for learning and improving.

UGC Production Specialist

Company: Monarch Money

Location: USA

Posted Dec 23, 2024

Monarch is a premier financial management platform with rapid organic growth, a passionate team, and well-funded by top venture firms. They are seeking a UGC Production Specialist to lead partnerships with user-generated content creators, ensuring high-quality, impactful content that aligns with their brand objectives.

Account Executive (Mid Market)

Company: Contentsquare

Location: USA

Posted Dec 23, 2024

Contentsquare is a global leader in experience analytics, offering a flexible and scalable platform for understanding digital journeys. They are seeking an Account Executive to drive new business sales in the North America midmarket. The role offers competitive compensation, career development, and a positive work culture.

Account Executive - SMB

Company: Superhuman

Location: USA

Posted Dec 23, 2024

Superhuman is a fast email experience company that aims to shape the future of email communication and productivity. They offer a high-performance mid-market product-led sales motion, with a focus on building a household brand and a worldwide organization. The Account Executive SMB role is an opportunity to land new business with small to medium-sized organizations, close deals with C-level and VP-level decision makers, and build champions. The role requires strong sales skills, experience in a product-led sales motion, and the ability to build relationships and generate pipeline.

Product Insights Analyst

Company: Airbnb

Location: USA

Posted Dec 23, 2024

The text describes a role at Airbnb as a Product Insights Analyst. The role involves performing qualitative and quantitative analysis of community support data and other inbound feedback channels to develop robust, rigorous, and actionable insights. The analyst will influence product and policy teams to take action and make informed decisions based on research to improve the customer experience. The role requires curiosity, investigative skills, and the ability to communicate effectively. The position is remote-eligible and requires a bachelor's degree and 4+ years of experience.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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