Customer Experience Jobs in USA

573,248 open positions · Updated daily

Looking for Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Experience position in the USA area.

Manager, Data Science - Marketing

Company: Figma

Location: USA

Posted Dec 09, 2024

Figma is seeking an experienced Data Science Manager for their Marketing team to lead a team in delivering strategic insights and building data products for optimized go-to-market activities. The role requires a strong background in collaborating with marketing teams, managing high-output data science teams, and influencing marketing functions. The ideal candidate should have a firm knowledge of statistical methods and proficiency in leveraging data and metrics for business decisions.

Senior Solutions Architect

Company: Metalab

Location: USA

Posted Dec 09, 2024

Metalab is seeking a remote candidate within CST to BRT time zones for a role involving designing and architecting products. The role requires technical expertise, collaboration with teams, and leading the technical design of behind-the-scenes systems. The company values thoughtful collaboration, strong processes, and freedom for people to be themselves.

Manager - Customer Education

Company: UpGuard

Location: USA

Posted Dec 09, 2024

UpGuard is looking for a Manager Customer Education to lead the development of a comprehensive knowledge base and customer education content. The role involves building and managing a robust library of tutorials, product guides, FAQs, and other resources to empower customers and support their product journey. The Manager Customer Education will also drive self-service adoption, help customers maximize their use of UpGuard's products, and reduce reliance on direct support.

Product Designer

Company: Auria

Location: USA

Posted Dec 09, 2024

Auria is seeking a Product Designer with 10+ years of experience to support the United States Space Force in designing and developing applications for space dominance missions. The role requires experience in DoD software development programs, space software design, and USSFUSAF software design. Auria is a provider of solutions and software in support of complex Space National Security and Cyber missions, offering a rich benefits package and commitment to diversity and inclusion.

Staff Engineer - Frontend

Company: Andela

Location: USA

Posted Dec 09, 2024

Andela, a global talent marketplace, is seeking a Staff Engineer for Frontend to drive technical excellence and establish frontend architecture standards. The role involves technical leadership, establishing and evolving frontend development standards, leading initiatives to improve performance, accessibility, and user experience, and collaborating with design and product teams. The required experience includes 10+ years of professional frontend engineering experience and 7+ years of technical leadership experience. The role offers a total compensation range of $175,000 to $215,000 per year plus equity.

Principal Product Manager - SaaS

Company: AffiniPay

Location: USA

Posted Dec 09, 2024

The text describes a Principal Product Manager SaaS Platform role at AffiniPay, focusing on ensuring scalability, configurability, and integration of the SaaS platform. The role involves collaborating with engineering teams, driving a shared identity service, and ensuring regulatory compliance. The ideal candidate should have a deep understanding of software platform product architecture, strong analytical skills, and a customer-focused approach.

Head of Marketing

Company: Silvur

Location: USA

Posted Dec 09, 2024

Silvur is a fintech company modernizing retirement decision-making in America. They partner with financial institutions to deliver tools for their members, reaching over 3 million credit union members. Their best-in-class platform has been recognized by Forbes and other industry leaders. Silvur is backed by leading VCs and strategic investors, and is looking to expand its platform and grow its credit union partnerships.

Account Executive - Strategic

Company: Conga

Location: USA

Posted Dec 09, 2024

This is an exciting opportunity to develop and close strategic sales opportunities in the region. The position comes with significant rapid career advancement potential. You will work with SIs and other partners to develop your region. Conga's solutions are highly appealing to salesforce.com customers because they are a 100 native application. The position requires at least 5 years of experience in dealmaking, selling highly complex B2B SaaS solutions into targeted global enterprise accounts. The candidate should have a dynamic, high-performing, and big-deal-driven sales professional mindset.

Senior Data Scientist, Commercial Strategy

Company: Thumbtack

Location: USA

Posted Dec 09, 2024

Thumbtack is a virtual-first company that empowers data scientists to use data to guide business decisions. The Data Science team collaborates with partners across the company to solve analytically challenging problems. The Senior Data Scientist role involves partnering with product and operations leaders to shape the strategy for the Commercial Strategy team, measuring and testing the impact of new projects and ventures, and building many new processes from scratch.

Senior Website Services Specialist

Company: AffiniPay

Location: USA

Posted Dec 09, 2024

This is an exciting opportunity for a Senior Website Services Specialist to lead in maintaining and enhancing customer websites, building strong relationships, and shaping impactful online experiences. The role involves managing client relationships, maintaining a ticketing system, fostering strong partnerships, defining project deliverables, collaborating with customers, overseeing multiple content management systems, crafting and editing web content, acting as a liaison between teams, identifying opportunities for product enhancement, and training new team members.

Principal Product Manager - Growth

Company: AffiniPay

Location: USA

Posted Dec 09, 2024

AffiniPay is looking for a Principal Product Manager Growth to spearhead product-led growth strategies, drive initiatives with transformational impact, and collaborate with various teams to reinvent customer interactions, accelerate growth loops, and build new ones.

Senior Manager, Product Design

Company: Onebrief

Location: USA

Posted Dec 09, 2024

Onebrief is a revolutionary platform for military staff workflows and operational planning, designed to enable smarter real-time decisions with unparalleled collaboration features, AI-enhanced tools, and customizable workflows. Founded in 2017, Onebrief has raised $53M+ and counting from leading venture investors. The Product Design leader will shape and develop the end-to-end military planning tool, leading a team of Product Designers to understand customer pain points and translate them into simple and effective design solutions.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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