Customer Experience Jobs in USA

573,248 open positions · Updated daily

Looking for Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Experience position in the USA area.

Strategic Account Executive - Enterprise

Company: Olo

Location: USA

Posted Nov 27, 2024

Olo is a leading SaaS platform accelerating digital transformation in the restaurant industry. They are looking for a motivated Strategic Account Executive to help build relationships with the largest global multiunit restaurant and foodservice brands.

Senior Director of User Experience - Growth

Company: HubSpot

Location: USA

Posted Nov 27, 2024

HubSpot is looking for a results-driven design leader to join their UX team to help shape the future of their Growth product line. The role involves leading and developing a team of product designers and UX researchers, partnering with product management and engineering, and driving the vision for helping small and medium-sized businesses sign up, onboard, set up, upgrade, and scale with HubSpot.

HR Operations Coordinator

Company: Olo

Location: USA

Posted Nov 27, 2024

Olo is a leading SaaS platform that helps restaurants deliver personalized guest experiences. They are seeking a motivated HR Operations Coordinator to join their growing team. The role involves overseeing HR administration tasks, implementing process improvements, and handling sensitive information.

Senior Customer Success Manager (CSM)

Company: UpGuard

Location: USA

Posted Nov 27, 2024

UpGuard is a rapidly growing company that provides cybersecurity solutions to large and innovative companies. They are looking for an Enterprise Customer Success Manager to join their team, who will be responsible for driving continuous value for a portfolio of enterprise accounts.

Senior Product Operations Manager

Company: Invisible Technologies

Location: USA

Posted Nov 27, 2024

The role of Senior Product Operations Manager involves managing the product lifecycle, collaborating with cross-functional teams, and leading pilot initiatives. The job requires strong project management skills, experience in product operations, and excellent communication skills.

Senior Staff Software Engineer - Cloud Infrastructure

Company: Airbnb

Location: USA

Posted Nov 27, 2024

The job posting is for a Senior Staff Engineer position on the Cloud Infrastructure Compute team at Airbnb. The team is responsible for delivering and operating the foundational platforms and cloud environment that power Airbnb. The role requires technical leadership, influencing and coaching a distributed team, and designing and developing the Airbnb compute platform.

Contract Attorney

Company: The Motley Fool

Location: USA

Posted Nov 27, 2024

The Motley Fool is looking for a freelance attorney to partner with them for 58 months. The role is 100% remote, but candidates must be based in the USA. The attorney will review marketing and advertising content, draft and review non-disclosure agreements, and advise internal clients on legal matters.

Senior Developer (Backend)

Company: 1Password

Location: USA

Posted Nov 27, 2024

1Password is a company that values simplicity, honesty, and a human-centric approach to solving problems. They are looking for a software developer with experience in Go, strong expertise in software development best practices, and a passion for solving complex problems. The company offers a range of benefits, including health and wellbeing, growth and future, and flexibility and community.

Senior Product Security Engineer

Company: Red Canary

Location: USA

Posted Nov 27, 2024

Red Canary is a cybersecurity company that aims to create a world where organizations can make their greatest impact without fear of cyber threats. They offer a range of services and products to help organizations protect themselves from cyber threats and provide a secure environment for their customers.

Field Operations - Aviation

Company: KoBold Metals

Location: USA

Posted Nov 27, 2024

KoBold Metals is a company that uses AI models for mineral exploration and deploys them alongside novel sensors to guide decisions. They have made a significant discovery with less capital than the industry average and have a portfolio of over 60 projects. The company is looking for an Aviation Operations Lead to manage their flight-based field operations.

Data Engineering Manager - Trust Data Foundations

Company: Airbnb

Location: USA

Posted Nov 27, 2024

Airbnb is looking for an Engineering Manager to lead their Trust Data Foundations team. The team is responsible for defining the vision to scale data-driven decisions to support detection and mitigation across all fraud verticals across their product. The ideal candidate will have 5+ years of engineering management experience and strong technical leadership expertise in full-stack development.

Software Engineering Internship Program (2025)

Company: Wikimedia Foundation

Location: USA

Posted Nov 27, 2024

The Wikimedia Foundation is seeking software engineering interns to work on various projects, including site reliability engineering, web development, and mobile apps. The internship is 4 months long, remote, and offers paid experience. The foundation values diversity and inclusivity, and encourages applicants from underrepresented groups to apply.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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