Customer Experience Jobs in USA

573,248 open positions · Updated daily

Looking for Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Experience position in the USA area.

Senior Implementation Specialist - Guest Data Platform

Company: Olo

Location: USA

Posted Nov 22, 2024

Olo is a leading SaaS platform that helps restaurants deliver personalized guest experiences. They are looking for a Senior Implementation Specialist to join their Customer Experience Team, who will work with customers to understand their unique goals and business processes, and provide in-depth knowledge to help them evolve.

Director of Quality (SaaS required)

Company: Emburse

Location: USA

Posted Nov 22, 2024

Emburse is looking for a passionate software quality engineering leader to contribute to the development of an engaging and interconnected set of system solutions. The Director Quality Engineering will be responsible for the end-to-end quality of Emburse Enterprise, managing a team of quality engineers and working closely with engineering leadership and cross-functional partners to produce high-quality software.

Account Manager

Company: QuinStreet

Location: USA

Posted Nov 22, 2024

The job posting is seeking an Account Manager to fuel success and growth for customers within a rapidly growing business. The role involves strategically upselling and nurturing relationships with top influencers from Home Services Companies, generating $5M-$30M in annual revenue.

Communications Programs Director

Company: Yubico

Location: USA

Posted Nov 22, 2024

Yubico is a company that aims to make secure login easy and available for everyone. They offer a range of products and services, including the YubiKey, which is a security key that provides an additional layer of security for online transactions. The company has a strong company culture and values diversity and inclusion. They also have a philanthropic initiative called Secure it Forward, which donates YubiKeys to organizations that help at-risk individuals.

Partnerships Manager

Company: TCGplayer

Location: USA

Posted Nov 22, 2024

The text describes eBay's mission to empower buyers and sellers, promote diversity and passion, and connect people to build communities. It also highlights the company's commitment to innovation, sustainability, and employee benefits.

Director - Network Operations

Company: Sedgwick

Location: USA

Posted Nov 22, 2024

The text describes a career at Sedgwick, highlighting its culture of caring, flexibility, and opportunities for growth and development. It also mentions the company's commitment to diversity, inclusivity, and making a positive impact on the world.

Senior Machine Learning Scientist

Company: Coalition, Inc.

Location: USA

Posted Nov 22, 2024

The job posting is looking for a Machine Learning Scientist to join the team and work on innovative machine learning models. The role involves designing and implementing ML pipelines, surveying recent advances in AI research, and communicating work through internal collaborations and mentorship opportunities.

Staff Data Scientist - Data Platforms

Company: Pinterest

Location: USA

Posted Nov 22, 2024

Pinterest is looking for a data scientist to join their team to improve data labeling capabilities. The role involves applying data science and analytics to identify opportunities to improve data collection approaches, collaborating with customers and engineers, and upleveling data scientists across the organization.

Senior People Operations Analyst

Company: Reddit

Location: USA

Posted Nov 22, 2024

The company is looking for a Senior People Operations Analyst to join their Planning Operations and Analytics team. The role involves using data to drive insights and inform decisions related to employee engagement, performance management, and diversity and inclusion. The successful candidate will have the opportunity to influence impactful decisions, collaborate cross-functionally, and drive the company's trajectory.

Product Manager - Sharing

Company: Figma

Location: USA

Posted Nov 22, 2024

Figma is looking for a Product Manager to lead the Sharing team, focusing on collaboration and permissions. The role involves evolving the sharing model to scale, working with cross-functional partners, and developing a vision and roadmap.

Rev Ops Analyst

Company: NovoEd, Inc.

Location: USA

Posted Nov 22, 2024

NovoEd is a collaborative learning platform that empowers organizations to design and deliver experiential learning. They are looking for an Operations Analyst to join their Revenue Operations team, who will be responsible for automation projects, new integrations, and end-user support. The role requires strong analytical skills, excellent communication abilities, and a perpetual drive for process enhancement.

Staff Content Designer - Investing

Company: Wealthfront

Location: USA

Posted Nov 22, 2024

Wealthfront is looking for a staff content designer to help chart the future vision for their investing product. The role requires excellent communication skills, cross-functional leadership, and a passion for solving problems. The company is looking for a content design leader who is excited to tackle large, ambiguous problems and get in the weeds to build an excellent product experience.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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