Customer Experience Jobs in USA

573,248 open positions · Updated daily

Looking for Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Experience position in the USA area.

Senior Channel Sales Manager

Company: Canonical

Location: USA

Posted Nov 20, 2024

Canonical is looking for a Senior Partner Manager Americas Channel to grow its channel sales team and capitalize on rapidly growing demand from channel partners. The role requires a mix of farming and hunting capabilities, and the successful candidate will be responsible for achieving assigned annual growth quotas.

Internal Communications Manager

Company: Figma

Location: USA

Posted Nov 20, 2024

Figma is looking for a creative storyteller and writer to join their growing global communications team. The ideal candidate will work with partners across the organization to uplevel Figma's storytelling and share company news and cultural touchpoints.

Tier 2 - Member Support Advocate

Company: PadSplit

Location: USA

Posted Nov 20, 2024

PadSplit is a pioneering real estate platform committed to providing affordable housing accommodations. They are looking for a senior member of the Customer Experience organization to handle complex customer support escalations.

Senior CloudOps Engineer

Company: DuckDuckGo

Location: USA

Posted Nov 20, 2024

DuckDuckGo is a privacy-focused company that has been building its all-in-one product for over a decade. They have a private search engine, browser, and extensions that have been downloaded over 250 million times. They are looking for a Senior Cloud Ops Engineer to help shape their all-in-one privacy solution and join their mission to show the world that protecting online privacy can be simple.

Director of Professional Sales Training & Enablement

Company: Nutrafol

Location: USA

Posted Nov 20, 2024

The job posting is seeking a Director of Professional Sales Training and Enablement to join the team. The ideal candidate will have excellent communication skills, experience in creating training content, and a deep understanding of sales enablement. The role involves designing and implementing sales enablement strategies, developing training modules, and overseeing ongoing training programs.

Senior Program Manager Microsoft Security

Company: Pax8

Location: USA

Posted Nov 20, 2024

The Senior Manager of Microsoft Security Programs in the Americas is responsible for driving Pax8's Microsoft Security revenue by supporting dedicated Microsoft resources and executing sales strategies to manage the pipeline effectively. The role also involves increasing participation in Microsoft Programs, managing all Microsoft Security Program strategies, and cultivating Pax8's relationship with the Microsoft Security Business team.

Senior Frontend Software Engineer - Profile Features

Company: Reddit

Location: USA

Posted Nov 20, 2024

The job posting is for a high-impact role in the Profiles team at Reddit, focusing on making profiles open, safe, and expressive. The ideal candidate has 5+ years of professional software development experience, strong organizational skills, and excellent communication skills.

Growth Engineer - Grafana Self Serve

Company: Grafana Labs

Location: USA

Posted Nov 20, 2024

The job posting is for a Growth Engineer position at Grafana Labs, responsible for driving adoption of Grafana Cloud. The ideal candidate will have experience in growth and experimentation, and will work with the Growth team to develop and maintain Grafana plugins and improve user outcomes.

Account Executive - SaaS Sales

Company: Bluesight

Location: USA

Posted Nov 20, 2024

Bluesight is a high-growth healthcare information technology company seeking a motivated Account Executive to drive revenue growth in the hospital pharmacy market. The role requires a sales hunter with experience selling B2B SaaS products and strong meeting presence and presentation skills.

Business Development Manager - Healthcare

Company: Coforma

Location: USA

Posted Nov 20, 2024

Coforma is looking for a Business Development Manager to join their growing team. The ideal candidate will have experience in business development, proposal management, and building strategic relationships. The role involves implementing Coforma's growth strategy, building relationships, and executing the overall business strategy.

Director, Product Marketing - New Audiences

Company: Figma

Location: USA

Posted Nov 20, 2024

Figma is looking for a leader to join their Product Marketing team. The role involves overseeing product areas, gotomarket strategy, and building the marketing foundation. The company values growth and encourages applicants to apply even if their experience doesn't perfectly align with the job description.

Senior Payroll Lead

Company: hims & hers

Location: USA

Posted Nov 20, 2024

The Senior Payroll Lead will perform complex administrative and accounting duties to prepare payroll for exempt and nonexempt employees in a multistate and multisubsidiary environment. The role requires experience in payroll functions, knowledge of payroll compliance, and ability to manage multiple tasks and meet deadlines.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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