Customer Experience Jobs in USA

573,248 open positions · Updated daily

Looking for Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Experience position in the USA area.

Staff Software Engineer - React Native - Consumer

Company: Kraken

Location: USA

Posted Nov 15, 2024

Kraken is a mission-focused company that aims to accelerate the global adoption of crypto, providing a platform for users to interact with crypto and blockchain technology. The company is seeking a Senior Software Engineer to join its Consumer team, focusing on building applications that expose Kraken's product offering to the mass market.

Business Intelligence Manager

Company: Alma

Location: USA

Posted Nov 15, 2024

The job posting is for a Business Intelligence Manager at Alma, a company that aims to make it easy to find high-quality affordable mental health care. The role involves leading transformative change, leveraging data to drive efficiency, and providing actionable insights. The company offers a range of benefits, including remote work options, health insurance, and financial wellness benefits.

Project Manager - Operations

Company: Ollie Pets

Location: USA

Posted Nov 15, 2024

Ollie is a company that makes human-grade pet food and is looking for a Project Manager to lead critical projects in their supply chain, fulfillment, and warehouse operations. The company values diversity, equal opportunity, and has a strong culture that cares about its work and team members.

Integrated Marketing Manager - Audience Development

Company: HubSpot

Location: USA

Posted Nov 15, 2024

HubSpot is seeking a dynamic and results-driven integrated marketing manager to oversee audience development for the Marketing vertical. The ideal candidate will have a proven track record of developing and executing successful multichannel marketing strategies, strong analytical skills, and excellent communication and collaboration skills.

Senior Software Engineer - Blockchain Staking - Consumer

Company: Kraken

Location: USA

Posted Nov 15, 2024

Kraken is a mission-focused company that aims to accelerate the global adoption of crypto, providing a platform for users to buy, sell, and trade cryptocurrencies. The company is seeking a Senior Software Engineer to join its Consumer team, focusing on building applications that expose Kraken's product offering to the mass market.

Brand & Integrated Marketing Lead

Company: Webflow

Location: USA

Posted Nov 15, 2024

Webflow is seeking a Brand and Integrated Marketing Lead to join their team. The role involves developing and implementing a cohesive integrated marketing strategy, owning the Webflow brand narrative, and building a high-performing team. The company offers a range of benefits, including equity ownership, 100 employer-paid healthcare, and a flexible PTO policy.

Wealth Management Marketing Manager

Company: The Motley Fool

Location: USA

Posted Nov 15, 2024

The Motley Fool is a financial information and services firm that helps people demystify the world of finance and achieve personal wealth and happiness. They are looking for a Wealth Management Marketing Manager to manage the lead conversion channels and provide marketing materials to the wealth advisors.

Global Tax Counsel

Company: KoBold Metals

Location: USA

Posted Nov 15, 2024

KoBold Metals is a company that uses AI models for mineral exploration and has made significant discoveries with less capital than the industry average. They are looking for a Global Tax Counsel to join their growing Tax Team.

Staff Software Engineer - Payments Payins

Company: Airbnb

Location: USA

Posted Nov 15, 2024

The text describes the Payments team at Airbnb, responsible for processing payments and providing a delightful experience for guests and hosts. The team is looking for a Staff Fullstack Software Engineer to define the long-term technical vision and collaborate with cross-functional partners.

International Tax Lead

Company: KoBold Metals

Location: USA

Posted Nov 15, 2024

KoBold Metals is a company that uses AI models for mineral exploration and has made significant discoveries with less capital than the industry average. They are looking for an International Tax Lead to join their growing Tax Team.

Senior Staff Product Manager - Anonym

Company: Mozilla

Location: USA

Posted Nov 15, 2024

The text describes Mozilla Corporation's mission to make the internet better for people, its focus on privacy and security, and its commitment to diversity and inclusion. It also highlights the company's values and benefits for employees.

RFP Specialist / Senior RFP Specialist

Company: Vestwell

Location: USA

Posted Nov 15, 2024

Vestwell is a fintech company that aims to provide easy access to workplace savings programs for small and mid-sized businesses. They believe that every worker should have access to a 401k or 403b program and are working to rebuild the core infrastructure for the modern era. The company is seeking a highly skilled writer to join their team and is offering a competitive salary range of $70K-$90K.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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