Customer Experience Jobs in USA

573,248 open positions · Updated daily

Looking for Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Experience position in the USA area.

US Income Tax Controversy Senior Manager

Company: 3M

Location: USA

Posted Nov 14, 2024

The job description is for a US Income Tax Controversy Senior Manager position at 3M. The role involves managing US federal and state income tax audits, collaborating with auditors, and providing critical analysis. The company offers competitive pay and benefits, and a diverse work environment.

Senior Backend Engineer - Mailing specialist

Company: Oppizi

Location: USA

Posted Nov 14, 2024

Oppizi is a multichannel player in offline performance marketing, offering five channels for tracking, scaling, and optimizing flyering campaigns. They operate in 10 countries and work with flagship accounts like Uber, DoorDash, and Amazon.

Assessment Content Creator - Math (Middle School 6-8)

Company: Khan Academy

Location: USA

Posted Nov 14, 2024

Khan Academy is a nonprofit organization that aims to provide a free world-class education to anyone, anywhere. They are seeking a talented and experienced assessment content creator to join their team, with a focus on creating innovative K-12 assessments. The company values diversity, equity, and inclusion, and offers a range of benefits and perks to its employees.

Senior Manager - ELA Assessment Content

Company: Khan Academy

Location: USA

Posted Nov 14, 2024

Khan Academy is a nonprofit organization that aims to provide a free world-class education to anyone, anywhere. They are seeking a senior manager for ELA assessment content to join their Assessments team.

Manager - Billing Operations GPO

Company: GitLab

Location: USA

Posted Nov 14, 2024

The Billing Operations Global Process Owner GPO Team at GitLab is responsible for system implementation, automation, and enhancement of billing processes. The team provides technical guidance and consultation to the Revenue Accounting Team and collaborates with cross-functional teams on system implementations and enhancements.

Product Design Manager

Company: Close

Location: USA

Posted Nov 14, 2024

Close is a 100 remote company that values autonomy and impact. They are looking for a seasoned Product Design Manager to guide and shape their growing team. The role involves overseeing the design of their web, desktop, and mobile apps, and playing a key role in the design and development of new features.

Data Internship - AI/ML and Data Engineering

Company: Coalition, Inc.

Location: USA

Posted Nov 14, 2024

Coalition is hiring three interns for summer focusing on AIML and Data Engineering. Interns will work remotely, be paired with a mentor, and have the opportunity to showcase their project. The internship is paid and full-time, with potential for post-internship career opportunities.

Senior Sales Leader - Major Accounts

Company: Array

Location: USA

Posted Nov 14, 2024

Array is a financial innovation platform that helps digital brands, financial institutions, and fintechs get compelling consumer products to market faster. They are looking for a Senior Sales Leader to manage and close business with named accounts.

Engineering Manager - Internal Tools

Company: Grow Therapy

Location: USA

Posted Nov 14, 2024

The job posting is for an Engineering Manager position at Grow Therapy, where the candidate will lead a team of engineers to create software for internal tools. The role requires 3+ years of experience as an Engineering Manager, and the salary range is $217,000 to $256,000 USD.

Senior Director - Enterprise Risk Management

Company: PosiGen

Location: USA

Posted Nov 14, 2024

PosiGen is committed to delivering solar energy solutions and is growing rapidly. The Senior Director Enterprise Risk Management will be responsible for monitoring and managing risks associated with the company's strategies and goals.

Backend Engineer Internship

Company: Coalition, Inc.

Location: USA

Posted Nov 14, 2024

The internship opportunity at Coalition is a paid, full-time position that allows interns to work remotely and contribute to the software engineering team. Interns will be paired with a mentor and will have the opportunity to work on a project and showcase their completed work. The company offers a fun and inclusive environment and potential post-internship career opportunities.

Community Manager

Company: Pax8

Location: USA

Posted Nov 14, 2024

The Community Manager plays a key role in the Workplace Experience Americas team, responsible for managing the day-to-day operations, meetings, and events at Pax8 Americas offices. They deliver the desired outcomes from the business by continuously updating and improving our spaces to perform as a manifestation of the Pax8 Marketplace.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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