Customer Experience Jobs in USA

573,248 open positions · Updated daily

Looking for Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Experience position in the USA area.

Metasolv Developer Lead

Company: Cognizant

Location: USA

Posted Nov 11, 2024

The job posting is for a Metasolv M6 Inventory system configuration and coding position. The job requires experience in Telecom Inventory management, Voice and Internet product offerings, and Service Order Workflow management. The company offers a competitive salary range, benefits, and a discretionary annual incentive program.

Business Development Representative

Company: Dagsterlabs

Location: USA

Posted Nov 11, 2024

Dagster Labs is a well-funded startup that values respectful communication and collaboration. They are looking for a Business Development Representative to help grow their enterprise business. The role involves lead generation, qualification, and sales. The company offers competitive salary, equity, and benefits, and is open to hiring remote candidates.

Associate Lead, Fraud Operations Performance

Company: Affirm

Location: USA

Posted Nov 11, 2024

Affirm is a company that is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. The company is looking for a Fraud Operations Case Review Team member to provide direct supervision and professional development to a team of FrOps Case Review Team members.

HVAC Equipment Account Executive

Company: Johnson Controls

Location: USA

Posted Nov 11, 2024

The text is about an opportunity to work for Johnson Controls, a global leader in smart, healthy, and sustainable buildings. The role involves selling HVAC equipment offerings to mechanical contractors, designers, consulting engineers, and owners. The position requires a deep technical understanding of York equipment and a focus on customer satisfaction and loyalty. The role also involves managing long-term customer relationships, renewable service agreements, and promoting Building Controls offerings. The company offers a competitive base salary, comprehensive benefits package, extensive product and on-the-job training, and a dedicated team environment.

FinOps Architect, Senior Manager Consulting

Company: Cognizant

Location: USA

Posted Nov 11, 2024

Cognizant is seeking a FinOps Senior Manager Consultant to join their team. The ideal candidate will have a strong background in finance operations and cloud computing, with a focus on optimizing costs and improving financial efficiency within cloud environments.

Principal Customer Success Manager

Company: Agiloft, Inc

Location: USA

Posted Nov 11, 2024

Agiloft is a leading provider of contract lifecycle management software, helping organizations manage contracts from proposal to execution. The company is committed to diversity and inclusion, and offers a range of benefits to its employees.

SR M365 Architect

Company: Cognizant

Location: USA

Posted Nov 11, 2024

Cognizant is a leading provider of information technology consulting and business process outsourcing services. The company is seeking a Sr Infra Architect with 14 to 18 years of experience to join their dynamic team.

Staff QA Engineer

Company: Assured

Location: USA

Posted Nov 11, 2024

Assured is a company that provides software solutions to modernize insurance claims processing. They are seeking a Staff QA Engineer to join their team and lead the design and implementation of cutting-edge testing strategies.

Endur Consultant, Energy Consulting Practice

Company: Cognizant

Location: USA

Posted Nov 11, 2024

Cognizant is a leading professional services company that helps clients transform their business and technology models for the digital era. The company offers a range of consulting services, including business strategy, IT strategy, and domain consulting, and has a strong track record of delivering high-value consulting services to clients.

Mulesoft Developer

Company: NTT DATA

Location: USA

Posted Nov 11, 2024

NTT DATA is a global innovator of business and technology services, seeking a Mulesoft Developer to join their team in Toronto. The job involves creating reusable components, conducting workshops, and imparting technical expertise. The company is committed to inclusivity, adaptability, and forward-thinking.

Palantir Tech Lead

Company: Cognizant

Location: USA

Posted Nov 11, 2024

Cognizant is seeking a Technical Lead with 12-15 years of experience to join their team. The ideal candidate will have extensive experience in Python, PySpark, and Palantir. The role involves leading technical projects, providing technical guidance, and collaborating with cross-functional teams.

Palantir Architect

Company: Cognizant

Location: USA

Posted Nov 11, 2024

The job posting is seeking an experienced Architect with 8-10 years of expertise in Palantir, Python, and PySpark to design and implement data solutions. The role requires excellent communication skills, strong problem-solving skills, and experience in developing and maintaining scalable data architectures.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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