Customer Experience Jobs in USA

573,248 open positions · Updated daily

Looking for Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Experience position in the USA area.

Machine Learning Engineer

Company: NTT DATA

Location: USA

Posted Nov 08, 2024

NTT DATA is seeking a Remote Machine Learning Engineer to join their team in Plano, Texas. The role involves implementing machine learning applications, mentoring other engineers, and developing technical knowledge and skills. The company offers a range of benefits, including medical, dental, and vision insurance, and a 401k program with company match.

Senior Software Engineer

Company: Mudflap

Location: USA

Posted Nov 08, 2024

Mudflap is a fast-growing marketplace business looking for a customer-obsessed teammate to join their exciting journey. As a Backend Engineer, you will strengthen their platform and support new growth areas.

Sr. Customer Success Manager

Company: pilothq

Location: USA

Posted Nov 08, 2024

Pilot is a company that provides bookkeeping and financial management services to small businesses. The role of the Customer Success Manager is to focus on the most critical moments in the customer journey and ensure smooth on-time renewals. The CSM will partner closely with Operations to manage the full customer lifecycle and provide a frictionless customer experience.

Deal Desk Analyst

Company: Yubico

Location: USA

Posted Nov 08, 2024

Yubico is a global company that provides security solutions to make the internet more secure for everyone. They offer a range of products and services, including the YubiKey, which is a hardware security key that provides an additional layer of security for online transactions. Yubico is committed to making secure login easy and available for everyone, and they have a strong company culture that values diversity and inclusion.

Senior Software Developer in Test (SDET) Engineer

Company: Liquibase

Location: USA

Posted Nov 08, 2024

Liquibase is a company that delivers enterprise solutions for database change management. They are hiring a Senior Software Developer in Test to enhance their product. The role involves developing and driving the overall test strategy, creating test plans, and ensuring quality from end to end.

Senior Manager

Company: Airbnb

Location: USA

Posted Nov 08, 2024

The text describes a job opportunity at Airbnb, highlighting the company's commitment to innovation, community, and customer-centricity. The role requires a senior manager to lead a team in the Americas, overseeing supply acquisition, host quality, and market optimization. The text emphasizes the importance of building a world-class community of hosts and driving high-impact collaboration across teams.

Board Certified Behavior Analyst

Company: Advanced Behavioral Therapy - NJ

Location: USA

Posted Nov 08, 2024

Advanced Behavioral Therapy is a company that provides support and collaboration for staff in the ABA therapeutic process. They are hiring a full-time BCBA to join their team, responsible for working with clients, families, and providers, and reporting to the clinical director.

Senior/Staff Product Manager

Company: Aurora Solar

Location: USA

Posted Nov 08, 2024

Aurora Solar is a company that aims to create a future of solar energy for all. They are seeking product managers who are passionate about creating simple and delightful solutions to complex challenges. The company offers a range of benefits, including flexible PTO, parental leave, and a commitment to diversity and inclusion.

Staff Engineer

Company: Pindropsecurity

Location: USA

Posted Nov 08, 2024

Pindrop is a company that is leading the way in developing cutting-edge authentication, fraud prevention, and deepfake detection. They are looking for a network engineer to join their team and work on configuring and managing cloud-native networking services. The company values innovation, customer advocacy, excellence, and impact, and offers a range of benefits, including competitive compensation, unlimited paid time off, and a remote-first culture.

Deal Desk Specialist

Company: Yubico

Location: USA

Posted Nov 08, 2024

Yubico is a company that specializes in security keys and aims to make secure login easy and available for everyone. They have a strong company culture and employees located in over 14 countries. The company is looking for a dynamic experienced highly driven Deal Desk Specialist to support deals for their regional sales team.

ServiceNow HRSD Application Developer II

Company: RWJBarnabas Health Corporate Services

Location: USA

Posted Nov 08, 2024

The job overview describes a ServiceNow Developer II role at RWJBarnabas Health, responsible for designing, developing, and maintaining HRSD and Onboarding modules. The ideal candidate is passionate about leveraging technology to enhance HR operations and has a strong background in ServiceNow HRSD.

Customer Solutions Manager - API/CPaaS

Company: Vonage

Location: USA

Posted Nov 08, 2024

The job posting is for a Customer Solution Manager at Vonage, a global cloud communications leader. The role involves fostering relationships with valued customers, collaborating with sales and engineers, and delivering innovative communication solutions. The ideal candidate has experience in customer relationship management, technical customer base, and a good understanding of technology trends.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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