Customer Experience Jobs in USA

572,886 open positions · Updated daily

Looking for Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Experience position in the USA area.

Senior Technical Program Manager - Security

Company: OpenAI

Location: USA

Posted Dec 03, 2025

OpenAI is seeking a Senior Technical Program Manager to lead cross-functional security, privacy, and compliance initiatives. The role involves driving critical security programs, collaborating with various teams, establishing scalable frameworks, and ensuring privacy and security requirements are met. The ideal candidate should have 10+ years of experience in leading complex technical programs, be deeply fluent in engineering systems, security controls, and regulatory expectations, and thrive in high-trust environments.

Staff Machine Learning Engineer - Communication & Connectivity

Company: Airbnb

Location: USA

Posted Dec 03, 2025

The text describes Airbnb's community and the role of a Staff Engineer in developing advanced machine learning solutions to enhance guest and host experiences. It highlights the opportunity to shape early-stage initiatives, lead ML applications, and foster engineering maturity.

Account Executive - Private Equity

Company: Aleph

Location: USA

Posted Dec 03, 2025

Aleph is an AI-native platform for financial planning and analysis, showcasing strong growth through product innovation and customer success. The company, backed by top VCs and working with major clients, is hiring a Private Equity-focused Account Executive to expand its sales motion. The role offers uncapped commission, end-to-end funnel ownership, and collaboration with leadership teams. Aleph emphasizes a strong PMF, organized processes, and a commitment to diversity and inclusion.

Lead Software Engineer - Content Ingestion

Company: Muck Rack

Location: USA

Posted Dec 03, 2025

The job posting is for a Lead Software Engineer to join the Content Ingestion team. The role involves designing and evolving systems to transform unstructured data into valuable insights for customers. The ideal candidate should have 8+ years of experience, expertise in Python and web frameworks, experience with microservices and streaming technologies, and a collaborative mindset.

Community Experiences Manager

Company: Figma

Location: USA

Posted Dec 03, 2025

Figma is seeking a community builder and connector to create programs that inspire engagement, foster advocacy, and influence adoption. The role involves designing hackathons, scaling advocacy programs, developing recognition and awards, and partnering cross-functionally. The ideal candidate has 5+ years of experience in community engagement, proven experience running community programs at scale, strong operations and program management background, excellent cross-functional collaboration skills, and a passion for community building.

Customer Success Manager, Mid-Market

Company: Muck Rack

Location: USA

Posted Dec 03, 2025

The role of a MidMarket Customer Success Manager at Muck Rack involves driving growth, securing renewals, and managing a book of business ranging from $17 to $2 million in annual contract value. The ideal candidate should have 1-3 years of experience in Customer Success or Account Management within a B2B SaaS environment, expertise in overseeing the entire customer lifecycle, and strong communication skills. Success will be measured by quarterly revenue goals, customer health scores, and customer success KPIs.

Senior Product Manager - Enterprise

Company: Typeform

Location: USA

Posted Dec 03, 2025

This job posting highlights a Senior Product Manager role focused on enterprise opportunities, collaboration with cross-functional teams, and delivering high-impact capabilities. The position emphasizes strategic execution, customer-centric solutions, and driving product growth through technical and commercial expertise.

Enterprise Support Specialist

Company: SoundStack

Location: USA

Posted Dec 03, 2025

SoundStack is an audio-as-a-service company that provides digital audio businesses with access to big tech, easy-to-use tools, and the ability to connect with any provider across the market. The Enterprise Support Specialist role is responsible for ensuring the technical success and satisfaction of VIP partners across both the Platform and Marketplace areas of SoundStack. The role involves providing frontline technical support, aiding in the onboarding process, acting as the primary point of contact for VIP partners, managing escalations, maintaining service level agreements, documenting client interactions, proactively monitoring service performance, communicating with stakeholders and customers, conducting training sessions, and participating in weekend and on-call support.

Manager - Enterprise Sales

Company: Figma

Location: USA

Posted Dec 03, 2025

Figma is seeking a Manager Enterprise Sales to join their dynamic team. The role involves leading a team of Account Executives, participating in customer meetings, assisting in training and development, shaping sales processes, and delivering weekly forecast meetings. The ideal candidate should have 7+ years of sales experience, 2+ years of management experience, and a proven track record of leading successful sales teams. Figma offers a competitive compensation package and benefits.

Lead Fraud Operations Analyst

Company: Apollo.io

Location: USA

Posted Dec 03, 2025

This job description outlines the role of Lead Fraud Operations Analyst at Apollo, requiring technical leadership in fraud investigations, cross-functional collaboration, and expertise in fraud detection systems. It details responsibilities, required skills, and compensation details.

Vice President of Sales

Company: Panoptyc

Location: USA

Posted Dec 03, 2025

Panoptyc is seeking a Vice President of Sales to help scale the company from $0 to $300M ARR over the next 5 years. The role involves leading and building a high-performing sales team, closing enterprise and midmarket deals, expanding into adjacent retail verticals, and driving customer success. The ideal candidate has 8+ years of SaaS technology sales experience, a proven track record of building or scaling sales teams to $10M+ ARR with 75%+ YoY growth, and a player-coach mentality.

Claims Team Lead - General Liability

Company: Sedgwick

Location: USA

Posted Dec 03, 2025

Sedgwick promotes a caring culture and offers career growth, recognized as a great workplace. The role involves supervising claims teams and ensuring quality, with competitive benefits.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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