Customer Experience Jobs in Washington DC

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Looking for Customer Experience jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Experience position in the Washington DC area.

Junior Accountant

Company: Addison Group

Location: Washington, DC

Posted Jan 24, 2025

Program Manager

Company: Addison Group

Location: Washington, DC

Posted Jan 24, 2025

A professional membership organization is seeking a Program Manager with a strong background in project support, business operations, and client management. The ideal candidate will partner with a division Director to oversee new business opportunities. Key responsibilities include assisting in program strategy, managing partnerships, developing project timelines, and fostering relationships with staff and leaders. Required qualifications include a Bachelor's degree, preferably a Master's, 3+ years of healthcare project management or related experience, knowledge of the US healthcare market, strong communication skills, and the ability to multitask and work well with diverse teams.

Executive Chef 1

Company: Sodexo

Location: Washington, DC

Posted Jan 24, 2025

Sodexo is hiring an Executive Chef 1 at MedStar Washington Hospital Center in Washington, DC. The role involves implementing and standardizing culinary systems, improving catering and banquet services, and creating innovative menus. Sodexo offers competitive compensation, comprehensive benefits, and opportunities for career growth. The ideal candidate should have a strong culinary background, understanding of food cost management, and proven ability to communicate effectively and multitask.

Front End Engineer, Subscriptions

Company: The Washington Post

Location: Washington, DC

Posted Jan 24, 2025

The Washington Post is seeking a Front End Engineer for its subscription team, focusing on building and supporting internal and external systems. The role is in a fast-paced, high-growth environment that values innovation and quality work. The engineer will have a direct impact on The Post's performance, collaborating with various teams including Marketing and the Newsroom. Responsibilities include participating in all stages of software development, developing web applications using React and Node, architecting and deploying applications on AWS, and collaborating with cross-functional teams. Requirements include a BA/BS in Computer Science, experience with git, React 16 and Node, TypeScript, and DevOps technologies. Preferred qualifications include 5+ years of React and Node experience, Next JS Framework experience, and hands-on experience with AWS services.

Physical Scientist

Company: U.S. Department of State

Location: Washington, DC

Posted Jan 24, 2025

Patient Care Technician

Company: DaVita

Location: Washington, DC

Posted Jan 24, 2025

Personal Trainer, Wisconsin Ave

Company: Equinox

Location: Washington, DC

Posted Jan 24, 2025

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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