Customer Experience Jobs in Washington DC

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Looking for Customer Experience jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Experience position in the Washington DC area.

Medical Billing

Company: Addison Group

Location: Washington, DC

Posted Jan 24, 2025

Travel Nurse RN - Med Surg - $2,004 per week

Company: OneStaff Medical

Location: Washington, Iowa

Posted Jan 24, 2025

OneStaff Medical is recruiting a travel nurse RN for a Med Surg position in Washington, Iowa. The job is a 13-week contract, 36 hours per week, 12-hour night shifts. Medical-Surgical nurses provide care for adult patients with multiple diagnoses. OneStaff Medical offers comprehensive benefits including weekly pay, holiday pay, guaranteed hours, 401k retirement plan, pet insurance, housing options, sick pay, wellness programs, referral bonuses, and extensive medical, dental, and vision benefits.

Federal - Data Science Practitioner

Company: Accenture Federal Services

Location: Washington, DC

Posted Jan 24, 2025

Accenture Federal Services, located in McLean or Chantilly, VA, is seeking a professional with client facing experience in the Federal Government, big data analysis, and Python skills. The role involves managing, architecting, and analyzing big data to build data-driven insights and high-impact data models. The successful candidate will also create a value chain to address data acquisition and evaluation challenges, examine data from multiple sources, and contribute to assets offerings and thought leadership. Accenture Federal Services is committed to diversity, inclusion, and equal employment opportunities, and requires US citizenship for this role.

Insider Risk Detection Engineer - USDS - DC

Company: TikTok

Location: Washington, DC

Posted Jan 24, 2025

TikTok U.S. Data Security (USDS) is seeking a Security Engineer for their Insider Risk program. The role involves collaborating with analysts to enhance detection capabilities, providing analytical support to investigations, and maintaining systems for data analysis. The ideal candidate should have a Bachelor's degree in Computer Science or related field, 5+ years of experience in Data Science, Digital Forensics, or similar, and proficiency in security analytics platforms like Splunk. TikTok values diversity and inclusion, and this role requires the ability to work with sensitive data, subject to national security screening.

Client Service Associate

Company: UBS

Location: Washington, DC

Posted Jan 24, 2025

UBS is seeking a Client Associate with 0-2 years of experience in client service within the finance sector. The role involves managing client information, educating clients on services, preparing reports, and planning marketing events. UBS, the world's largest wealth manager, offers flexible working arrangements and a purpose-led culture. The ideal candidate should be an excellent communicator, detail-oriented, and proficient in Microsoft Office Suite.

H&M Sales Advisor

Company: H&M

Location: Washington, DC

Posted Jan 24, 2025

As a Sales Advisor at H&M, you'll provide excellent customer service, guide customers through the store, promote products, and maintain a clean sales floor. You'll need fashion knowledge, sales experience, and a passion for customer service. H&M values diversity, offers competitive benefits, and encourages personal style with employee discounts. The role involves a dynamic environment, collaborative teamwork, and opportunities for growth.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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