Customer Experience Jobs in Washington DC

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Looking for Customer Experience jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Experience position in the Washington DC area.

Appian Developer

Company: Leidos

Location: Washington, DC

Posted Jan 24, 2025

Leidos is seeking a senior Appian Developer with expertise in Palantir and Appian AI for a variety of duties related to agile software development for FAA Office of Aviation Safety applications. The role involves designing, developing, and implementing Appian applications, integrating with Palantir Foundry, and providing ongoing support. Basic qualifications include a degree in Engineering, Computer Science, or related field, demonstrated expertise in Appian platform, experience with Palantir, Java, and understanding of data workflows. Preferred qualifications include Appian level 2 or 3 certification, agile delivery experience, and FAA/Government contracting experience.

Travel Interventional Radiology Technologist - $2,465 per week

Company: Skyline Med Staff Allied

Location: Everett, Washington

Posted Jan 24, 2025

Skyline Med Staff Allied is currently seeking a travel Interventional Radiology Technologist for a 13-week assignment in Everett, Washington. The job involves 40 hours per week, 10-hour shifts on days, starting from March 17, 2025. The company offers a comprehensive pay package, health insurance, dental and vision coverage, and a $500 referral bonus. Skyline Med Staff Allied, a certified Women Owned Business, emphasizes quality, consistency, and high service standards. They provide dedicated recruiters, tax-free stipends, and contracts across all 50 states.

Travel Nurse RN - OR - Operating Room - $2,398 per week

Company: IDR Healthcare

Location: Seattle, Washington

Posted Jan 24, 2025

IDR Healthcare, an award-winning staffing firm, is seeking a travel nurse RN OR for a 13-week assignment in Seattle, Washington. The firm is known for empowering healthcare professionals, providing world-class experiences, and offering competitive benefits including ESOP, healthcare benefits, sign-on bonuses, and a 401k retirement plan. IDR Healthcare is employee-owned and committed to clinician satisfaction, having won ClearlyRated® Best of Staffing for 11 consecutive years.

Foreign Affairs Officer - Direct Hire Authority

Company: U.S. Department of State

Location: Washington, DC

Posted Jan 24, 2025

This job posting is for a position in the Bureau of Arms Control, Deterrence, and Stability; Office of Strategic Stability and Deterrence Affairs (ADS/SSD). The role involves serving as a point of contact for international arms control, nonproliferation, and disarmament agreements, liaising with stakeholders to advance U.S. national security policies, and monitoring developments to understand their implications for U.S. interests. The ideal candidate must be a U.S. citizen, pass E-Verify, and obtain a Top Secret security clearance. They should have a degree in relevant fields like international law, international relations, or political science, and at least one year of specialized experience in arms control, nuclear deterrence, and strategic stability in the Indo-Pacific. The role requires researching and recommending strategies for managing U.S.-China military competition, and discussing military issues with Japanese, Korean, and/or Australian arms control and deterrence communities.

Surgicalist - General Surgery

Company: EvergreenHealth

Location: Kirkland, Washington

Posted Jan 24, 2025

EvergreenHealth Medical Center in Kirkland, WA is recruiting a full-time Surgicalist. The role involves hospital consultations, emergency room consultations, surgical care, and follow-up. The Surgicalist will work with a team of six board-certified surgeons specializing in minimally invasive surgery. The position offers a competitive salary, comprehensive benefits, and a high volume of acute surgical cases. EvergreenHealth is a physician-led, integrated health care system serving nearly one million residents in King and Snohomish counties. Kirkland, the location, offers a blend of outdoor recreation, art, dining, and shopping.

Physician-OB/Gyn

Company: EvergreenHealth

Location: Kirkland, Washington

Posted Jan 24, 2025

EvergreenHealth in Kirkland, WA is inviting a new OBGYN to join their stellar Women's Health team. The hospital is a Baby Friendly Hospital and delivers over 400 births per month in their 36 Birthing Suite Family Birthing Center. The Medical Group, EvergreenHealth Medical Group (EHMG), is physician-led with over 350 primary care doctors and specialists. EHMG includes 12 primary care practices, 48 specialty practices, and teams of hospitalists and intensivists. EvergreenHealth is a comprehensive health care system serving nearly one million residents in King and Snohomish counties. Kirkland, the location of EvergreenHealth, is a vibrant waterfront destination with numerous waterfront parks and beaches. The hospital has received several prestigious awards including 'America’s 50 Best Hospitals' and 'Best Hospitals' by Healthgrades and US News & World Report.

Product Policy Manager, Reality Labs

Company: Meta

Location: Washington, DC

Posted Jan 24, 2025

Domestic Tax Senior Associate

Company: The Washington Post

Location: Washington, DC

Posted Jan 24, 2025

The Washington Post, following its acquisition by Jeff Bezos, is hiring a Senior Associate for its Tax Department. The role involves collaborating with the Associate Director of Tax to maintain a modern tax department, leveraging advanced digital tools for accurate and timely compliance. The ideal candidate should have 3+ years of tax background in US direct and indirect tax compliance, preferably with public accounting experience. They should be proficient in Excel, have experience with Alteryx, and be comfortable with automation and AI. The role involves managing multiple projects, maintaining timely compliance of all domestic tax related filings, and supporting the company's close processes. The Post offers competitive benefits and a salary range of $85,100.00 - $127,700.00 USD Annual.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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