Customer Experience Jobs in Washington DC

100,902 open positions · Updated daily

Looking for Customer Experience jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Experience position in the Washington DC area.

Sr. Sales Engineer - Federal

Company: Optiv

Location: Washington, DC

Posted Jan 23, 2025

Optiv+ClearShark is seeking a full-time Sr. System Engineer to support sales efforts for DHS and DOJ. The ideal candidate should have strong expertise in Splunk Platform, Splunk Security, Enterprise Networking, Network Security, Enterprise Firewall Deployment, Data Center, and/or Network Automation. The role involves designing security solutions, driving thought leadership, and maintaining strong relationships with clients and partners. The Sr. SE will also be responsible for driving the generation of services and technologies business, maintaining advanced knowledge of clients' security environments, and identifying cross-sell and upsell opportunities.

Associate General Counsel, Product

Company: Meta

Location: Washington, DC

Posted Jan 23, 2025

Meta is seeking an Associate General Counsel with a focus on technology and its positive impact on people's lives. The role involves supporting product and policy work related to the company's integrity priorities, requiring significant cross-functional collaboration. The successful candidate will serve as a primary legal partner for several product and policy teams, lead consensus building, and coordinate legal advice across complex issues. They will review global products for legal risk mitigation strategies and work with various cross-functional teams on external communications, policy development, and product launches. Minimum qualifications include a J.D. degree, active membership in at least one US state bar, 8+ years of legal experience, and demonstrated business judgment and client counseling skills. Meta offers competitive compensation and benefits.

Model Validation - Advisor (Open to Remote)

Company: Fannie Mae

Location: Washington, DC

Posted Jan 23, 2025

Fannie Mae is seeking a Model Validation - Advisor with 6+ years of experience in model governance, validation, reporting, or development. The role involves identifying and reporting model risks, working closely with stakeholders, and generating recommendations. The candidate will also participate in producing analyses for reports, collaborate on technology solutions, and oversee ad hoc quantitative analyses. Key skills include excellent communication, analytical problem-solving, and expertise in quantitative analytics. Fannie Mae offers a flexible hybrid work environment and a comprehensive benefits package.

Exhibition Cook - Georgetown University Law School

Company: Aramark

Location: Washington, DC

Posted Jan 23, 2025

The Exhibition Cook position at Aramark involves cooking and preparing food using standard recipes and production guidelines, while adhering to food safety and sanitation procedures. The role may include supervising employees, training them on job duties, and ensuring excellent customer service. Qualifications include 2-3 years of banquet cooking experience, 1-2 years of supervisor experience, and a food safety certification. Aramark offers competitive compensation, benefits, and opportunities for professional growth.

Senior Product Manager

Company: The Washington Post

Location: Washington, DC

Posted Jan 23, 2025

Pharmacy Intern

Company: CVS Health

Location: Washington, DC

Posted Jan 23, 2025

CVS Health is offering a 3rd year pharmacy intern position with opportunities for professional growth and making a significant impact in healthcare. The role involves ensuring patient safety, managing pharmacy operations, and delivering exceptional customer service. Interns will work under a licensed pharmacist, participating in patient care programs, and demonstrating empathy and compassion. The position requires strong communication skills, relevant work experience, and valid intern/technician licensure. Proficiency in Microsoft Office Suite is preferred.

Personal Banker -The Dunbar at Howard Branch

Company: Wells Fargo

Location: Washington, DC

Posted Jan 23, 2025

Wells Fargo is seeking an Associate Personal Banker (SAFE) for their National Branch Network. The role involves delivering exceptional customer service, building relationships, and proposing appropriate products and services. The bank emphasizes a supportive work environment with competitive salary, robust benefits, and programs for work-life balance. Wells Fargo has been recognized as one of the top workplaces for career growth in the U.S. by LinkedIn. The role requires customer interaction, understanding of bank products, and compliance with the S.A.F.E. Mortgage Licensing Act. Qualifications include customer service experience, ability to handle complex transactions, and proactive engagement with customers. The position offers comprehensive benefits and a competitive pay range.

After Care Lead Coach, Nationals Baseball & Softball Summer Camps: 2024-3376

Company: The Headfirst Companies

Location: Washington, DC

Posted Jan 23, 2025

The Washington Nationals are seeking an enthusiastic and experienced After Care Lead Baseball Coach for their summer camps. The role involves mentoring and leading coaches, ensuring camper safety, and creating a positive atmosphere. The coach will work with children aged 5-13, implementing a pre-written baseball curriculum, and leading engaging activities during aftercare hours. The ideal candidate should have 2 years of experience in baseball/softball coaching and working with children, possess CPR/First Aid certification, and be committed to the camp's mission. The position offers a competitive hourly wage, opportunities for awards, and a chance to work in a phone-free, nut-free environment. Camps run from June 16th to August 15th, with locations in Washington D.C., Maryland, and Virginia.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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