Customer Experience Jobs in Washington DC

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Looking for Customer Experience jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Experience position in the Washington DC area.

Senior Editor, Washington, D.C.

Company: The Los Angeles Times

Location: Washington, DC

Posted Jan 23, 2025

The Los Angeles Times is seeking a senior journalist to lead its Washington coverage, focusing on the Trump administration and broader Washington news. The ideal candidate will have extensive experience in Washington journalism, preferably as a White House reporter. This management role involves managing a team of Washington-based reporters, assigning tasks, and serving as a guide and leader. The editor will also report and write, aiming for front-page news, and coordinate with other newsroom desks on coverage of the new administration's impact on California. The role requires strong writing and editing skills, a portfolio demonstrating sophisticated storytelling, and knowledge of journalism ethics and legal standards. The editor will also collaborate with various departments, recruit new staff, and manage direct reports. The position is based in the L.A. Times' Washington, D.C., office, with occasional TV, radio, and event representation expected. The pay scale is $140,000 to $160,000.

Adherence Lead

Company: Bank of America

Location: Washington, DC

Posted Jan 23, 2025

Bank of America is seeking a detail-oriented professional for a role in the GIS Data Protection Monitoring and Adherence Program. The ideal candidate should have 3-5 years of experience in Information Security, IT, Compliance, or Risk, preferably within a financial institution. Key responsibilities include compiling and trending enterprise adherence of data protection standard requirements, developing playbooks and procedures, and preparing high-quality presentation materials. The role offers opportunities for career growth, competitive benefits, and a flexible work environment. The position is based in Denver, CO, with a salary range of $93,700.00 - $142,500.00 per year.

Director, Head of Federal Affairs

Company: DoorDash

Location: Washington, DC

Posted Jan 23, 2025

DoorDash is seeking an experienced policy executive to lead its Federal Affairs team in Washington, D.C. The role involves managing a team responsible for representing DoorDash before the White House, Congress, and other stakeholders. The successful candidate will develop and execute a federal affairs strategy, collaborate with senior leaders, and manage the U.S. Federal Affairs Team. The ideal candidate will have a strong track record in managing high-stakes policy issues, an optimistic outlook, a collaborative approach, and an operational mindset. Bonus points for tech industry experience and knowledge of policy issues like the future of work and support for small businesses.

Sector Engagement and Risk Specialist

Company: Merrill

Location: Washington, DC

Posted Jan 23, 2025

Lead Applied Scientist, IR/NLP

Company: Thomson Reuters

Location: Washington, DC

Posted Jan 23, 2025

Thomson Reuters Labs in the USA is recruiting Lead Applied Scientists with expertise in Machine Learning/NLP. The role involves designing and delivering AI solutions, innovating, and driving solution delivery. The ideal candidate should have a PhD in a relevant discipline or a Master's with extensive experience, and a proven track record in building IR/NLP systems for commercial applications. Thomson Reuters offers a comprehensive benefits package, including flexible work arrangements, mental health days, and opportunities for professional growth. The company is committed to diversity, inclusion, and creating a more transparent, just, and inclusive future.

Technology Sales Engineer - Storage

Company: IBM

Location: Washington, DC

Posted Jan 23, 2025

Global Government Affairs Analyst

Company: SpaceX

Location: Washington, DC

Posted Jan 23, 2025

SpaceX, a company founded on the belief in humanity's future among the stars, is actively developing technologies for human life on Mars. The Global Government Affairs team, specifically the Starlink division, seeks a Government Affairs Analyst to support international expansion. The role involves monitoring global digital connectivity programs, engaging with foreign governments, and assisting with policy matters related to telecom, space policy, and foreign direct investment. The ideal candidate will have a Bachelor's degree, 2+ years of experience in legislative or foreign policy, and strong communication skills. Preferred skills include multilingualism, experience working outside the U.S., and proficiency in data visualization tools. The role offers a competitive salary, comprehensive benefits, and the opportunity to contribute to SpaceX's mission of connecting underserved areas.

Phlebotomist

Company: Labcorp

Location: Washington, DC

Posted Jan 23, 2025

Senior Solutions Engineer, ITSM

Company: Atlassian

Location: Washington, DC / Remote

Posted Jan 23, 2025

Communications Director

Company: Bixal

Location: Washington, DC

Posted Jan 23, 2025

Security Operations (SOC) Manager

Company: Leidos

Location: Washington, DC

Posted Jan 23, 2025

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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