Customer Experience Jobs in Washington DC

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Looking for Customer Experience jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Experience position in the Washington DC area.

Endpoint Device Management Engineer

Company: Leidos

Location: Washington, DC

Posted Jan 23, 2025

Cyber Crime Threat Evaluation Manager

Company: Merrill

Location: Washington, DC

Posted Jan 23, 2025

Bank of America is seeking a Cyber Crime Threat Evaluation Manager for a competitive salary range of USD 152,200.00 - 220,000.00 per year. The role involves identifying and assessing cyber threats, analyzing trends, and developing strategies to mitigate cyber attacks. Key responsibilities include threat identification and analysis, risk assessment, collaboration and reporting, and security strategy development. The ideal candidate should have a Bachelor's degree in Cybersecurity, Information Technology, Computer Science, or a related field, and 7+ years of experience in cyber fraud, cyber crime analysis, threat intelligence, or cyber threat evaluation. Strong understanding of cyber crime tactics, techniques, and procedures (TTPs), proficiency in cybersecurity tools, and excellent communication skills are required. Preferred qualifications include experience with law enforcement or legal investigations of cyber crime, and experience in fraud and/or Global Financial Crimes.

Senior Manager, Area Support (Culinary)

Company: Sodexo

Location: Washington, DC

Posted Jan 23, 2025

Sodexo Corporate Services is seeking a Senior Manager, Area Support (Culinary) for the International Monetary Fund in Washington, DC. This role involves creating and driving the culinary strategy, focusing on international cuisine, plant-based food options, and sustainability. The Sr. Manager will also oversee the culinary program, manage a team of chefs and employees, and ensure high-quality food presentation. The position offers a competitive salary, comprehensive benefits, and opportunities for career growth.

Contracts Director

Company: SpaceX

Location: Washington, DC

Posted Jan 23, 2025

SpaceX, a company founded on the belief in human exploration of the stars, is seeking a Contracts Director. The role involves contract administration, compliance, and negotiation across U.S. Government and commercial contracts. The ideal candidate will have a Bachelor's degree, 10+ years of government contract administration experience, and knowledge of Government contracts, FAR, DFAR, and NFS. Preferred skills include DoD and/or NASA contract administration experience, RFP analysis, and excellent communication skills. The position offers a competitive salary range of $190,000 - $230,000 per year, along with comprehensive benefits and potential for long-term incentives.

Visual Merchandiser

Company: H&M

Location: Washington, DC

Posted Jan 23, 2025

As a Visual Merchandiser at H&M, you'll contribute to an inspiring customer experience by implementing visual standards and commercial excellence. Your role involves executing visual and commercial curation according to guidelines, representing the brand positively, and coaching your team. You'll also stay updated with fashion trends, plan time for trend awareness, and execute visual and commercial execution based on commercial calendar and trends. The job requires strong communication skills, fashion interest, and leadership abilities.

ServiceNow IT Asset Management Technical Product Owner

Company: CVS Health

Location: Washington, DC

Posted Jan 23, 2025

CVS Health is seeking a ServiceNow Technical Product Owner with a strong background in IT Asset Management (ITAM) and Agile/SAFe product management. The ideal candidate will act as a liaison to Product Owners/Managers, participate in the ServiceNow Platform Demand Board, and serve as a governance liaison. Key responsibilities include roadmap planning, prioritization representation, and deliverable translation. Required qualifications include 7+ years of experience in a similar role with a focus on ServiceNow, strong knowledge of ServiceNow administration, and excellent analytical and problem-solving skills. CVS Health promotes a culture of diversity, inclusion, and belonging, offering a comprehensive benefits package.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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