Customer Experience Jobs in Washington DC

100,902 open positions · Updated daily

Looking for Customer Experience jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Experience position in the Washington DC area.

Site Leader, D.C. United Summer Camps: 2024-3418

Company: The Headfirst Companies

Location: Washington, DC

Posted Jan 23, 2025

D.C. United Summer Camps is seeking a Site Leader for a five-day program offering soccer instruction and competition for children aged 5-13. The Site Leader will manage day-to-day operations, lead a team of 10+ coordinators and coaches, and inspire campers. Responsibilities include creating a positive camp culture, ensuring safety, managing staff, and communicating effectively with various stakeholders. The ideal candidate possesses a degree in youth education or related field, extensive youth development experience, and strong leadership skills. They must also be physically capable of handling camp duties and committed to the D.C. United brand. Benefits include working outdoors, complimentary game tickets, and potential awards.

Registered Nurse

Company: DaVita

Location: Washington, DC

Posted Jan 23, 2025

DaVita, an Italian term meaning 'giving life', is recruiting a Registered Nurse for a hospital position. The role involves delivering care to patients with end-stage renal failure or chronic kidney disease. No dialysis experience is required, and training may take place in various facilities. The nurse will work in a positive team environment, overseeing a group of patients and leveraging a broad range of nursing skills. The position offers comprehensive benefits, including medical, dental, vision, 401(k) match, and paid time off. The nurse will work in a dynamic environment, providing specialty nephrology care in various settings like ICU, CCU, ED, and more.

LIHTC Senior Underwriter (Flexible Hybrid)

Company: Fannie Mae

Location: Washington, DC

Posted Jan 23, 2025

Fannie Mae is seeking a LIHTC Senior Underwriter with 6 years of experience in underwriting and closing LIHTC proprietary fund investments. The role involves managing origination of new investments, screening and modeling LOIs, underwriting and closing investments, assessing risk profiles, coordinating with internal teams, and recommending business solutions. The candidate should be a self-starter, team player, and have strong analytical and communication skills. Fannie Mae offers a flexible hybrid work environment and competitive benefits.

Operations Manager

Company: CVS Health

Location: Washington, DC

Posted Jan 23, 2025

Producer, Politics - Spectrum News 1

Company: Spectrum

Location: Washington, DC

Posted Jan 23, 2025

New Logo Account Executive - Tech/Media

Company: ServiceNow

Location: Washington, DC / Remote

Posted Jan 23, 2025

Defensive Cyber Operations Analyst

Company: Leidos

Location: Washington, DC

Posted Jan 23, 2025

Leidos Digital Modernization sector is seeking Defensive Cyber Operations Analysts for a hybrid role in Washington, DC. The team supports the protection of federal networked systems from cyber threats. Primary responsibilities include incident detection and response, monitoring security tools, and developing mitigation strategies. Basic qualifications include an active DoD TS/SCI security clearance, a Bachelor's Degree, and relevant certifications. Preferred qualifications include prior CND and/or SOC experience, and familiarity with cybersecurity frameworks.

Client Executive, MLF

Company: Thomson Reuters

Location: Washington, DC

Posted Jan 23, 2025

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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