Customer Experience Jobs in Washington DC

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Looking for Customer Experience jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Experience position in the Washington DC area.

Teachers at Watergate KinderCare

Company: KinderCare Learning Companies

Location: Washington, DC

Posted Jan 21, 2025

KinderCare Learning Companies, the only early childhood education provider recognized with the Gallup Exceptional Workplace Award, offers various early education and child care options. They emphasize building confidence in kids, families, and the future. The company values its teachers, center staff, and field leaders, providing a supportive environment and benefits such as discounted child care, medical benefits, and mental health support. They operate in over 2,000 sites across 40 states, committed to providing high-quality child care to all families, regardless of background or location.

Pharmacy Intern

Company: CVS Health

Location: Washington, DC

Posted Jan 21, 2025

Telephonic Care Navigator - Remote in DC

Company: UnitedHealth Group

Location: Washington, DC

Posted Jan 21, 2025

Optum, a global organization, is seeking a Care Navigator to improve health outcomes by connecting people with necessary care, pharmacy benefits, and resources. The role involves coordinating care with providers, scheduling appointments, arranging transportation, and educating members about gaps in care. The position offers comprehensive benefits, career development opportunities, and a culture guided by diversity and inclusion. The Care Navigator will work full-time, with normal business hours of 9:00am - 5:30pm local time, and may require occasional overtime. Training includes 2 weeks of classroom and 1 week of on-the-job training, conducted virtually from home. The role requires 1+ years of call center/telephonic customer service experience, healthcare/insurance experience, and proficiency in Microsoft Office Suite. Bilingual candidates and those with social work/community outreach experience are preferred. The hourly range is $19.86 to $38.85, based on full-time employment.

Solutions Consultant ( Healthcare / DMV )

Company: Palo Alto Networks

Location: Washington, DC

Posted Jan 21, 2025

Palo Alto Networks is a cybersecurity company dedicated to being the partner of choice for digital security. They value innovation, collaboration, and disruption in the field. The Solutions Consultant role involves providing technical leadership, defining solutions for customers' security transformation, and meeting sales quotas. The company offers comprehensive benefits, including wellbeing programs, personalized learning opportunities, and a supportive team environment. They are committed to diversity and equal opportunity employment.

Full Stack Developer- Top Secret clearance required

Company: Deloitte

Location: Washington, DC

Posted Jan 21, 2025

Deloitte is seeking an experienced Full Stack Developer with 1+ years of experience in developing, testing, and debugging software. The role involves working on large-scale software applications and integrated systems, with a focus on service-oriented architecture (SOA) and other integration solutions. The ideal candidate should have a Bachelor's Degree, Active Top Secret security clearance, and be legally authorized to work in the US. Preferred skills include understanding of Agile methodologies, strong organizational and time-management skills, and familiarity with Agile tools like Jira and Confluence. The wage range for this role is $109,000 to $182,000, with potential for a discretionary annual incentive. Deloitte values a diverse, equitable, and inclusive culture, offering a range of benefits and opportunities for professional development.

Sr. Digital Strategy Manager (Onsite in DC)

Company: Deloitte

Location: Washington, DC

Posted Jan 21, 2025

Deloitte's Government and Public Services (GPS) practice is seeking a creative, innovative Leader in Engagement Management. The role involves defining Customer Experience Strategy, managing projects, and driving sales. The ideal candidate will have a Bachelor's Degree in Engineering, Business, Marketing, or equivalent, and expertise in all areas of an engagement including Customer Experience Strategy, Product Design & Management, Project Operations & Firm Economics, Sales & Business Development, and Technical Delivery. They should have a proven record of managing product releases and collaborating with internal stakeholders. The position offers opportunities for professional development and a competitive wage range of $165,325 - $278,875.

Teacher at Anacostia Elementary Campus

Company: KinderCare Learning Companies

Location: Washington, DC

Posted Jan 21, 2025

KinderCare Learning Companies, the first and only early childhood education provider recognized with the Gallup Exceptional Workplace Award, offers various early education and child care options. They are seeking a Teacher to lead, coach, and mentor less experienced teachers, implement their curriculum, and create a nurturing environment. The role involves partnering with parents, supporting center success, and cultivating positive relationships. Required skills include excellent customer service, organizational skills, and early childhood education experience. Benefits include discounted child care, medical, dental, and vision coverage, and more. KinderCare is committed to equal opportunity employment.

Extended Day (PMX) Program Leader - Washington D.C.: 2024-3257

Company: The Headfirst Companies

Location: Washington, DC

Posted Jan 21, 2025

The Position: The Extended Day (PMX) Program Leader will oversee, support, and coach a team of counselors. They will lead campers in pre-written curriculum, focusing on activities like arts and crafts, storytime, sports, and games. The role involves preparing a team of counselors, implementing safety protocols, and ensuring a positive camp experience. The job requires first aid and CPR certification, and the ability to work in various environments. The compensation is $18.50 per hour.

Associate BIT Engineer

Company: Warner Bros. Discovery

Location: Washington, DC

Posted Jan 21, 2025

Patient Dining Services Manager

Company: Sodexo

Location: Washington, DC

Posted Jan 21, 2025

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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