Customer Experience Jobs in Washington DC

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Looking for Customer Experience jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Experience position in the Washington DC area.

Software Engineer II - Bilingual (Mandarin/English)

Company: Spreetail

Location: Washington DC

Posted Jan 22, 2025

Spreetail is a rapidly growing ecommerce company seeking motivated individuals to build scalable, reliable, and cutting-edge software. The role involves developing and maintaining full-stack web applications on AWS infrastructure, integrating solutions for clients, collaborating with product managers and designers, and applying data science techniques to analyze large datasets. Proficiency in Mandarin and English, 2-5 years of experience in object-oriented programming, strong problem-solving skills, and excellent communication skills are required. Spreetail offers a flexible work culture, celebrates accomplishments, cares about employee health and wellness, and encourages community involvement.

Director, Federal Government Affairs - Washington, DC

Company: UnitedHealth Group

Location: Washington, DC

Posted Jan 22, 2025

UnitedHealth Group, a health care and well-being company, seeks a Director of Federal Government Affairs. The role involves contributing to advocacy efforts, engaging in lobbying activities, and building relationships with federal officials. The ideal candidate should have 7+ years of experience in government relations, public policy, or advocacy, with a proven track record of professionalism and integrity. They should possess strong written communication, presentation, project management, and negotiation skills. Health care experience and political campaign experience are preferred. The role offers a competitive salary range and comprehensive benefits package.

Pharmacy Intern

Company: CVS Health

Location: Washington, DC

Posted Jan 21, 2025

CVS Health is offering a 3rd year pharmacy intern role with significant responsibilities, including ensuring patient safety, managing pharmacy operations, and leading with empathy. The role requires strong communication skills, relevant work experience, and valid intern/technician licensure. The intern will be part of a team focused on delivering exceptional care and improving healthcare. CVS Health values continuous learning and growth, and the role offers opportunities to contribute innovative ideas.

Enterprise - Strategy - Senior Manager (Flexible Hybrid)

Company: Fannie Mae

Location: Washington DC

Posted Jan 22, 2025

Fannie Mae is a company dedicated to making homeownership possible for millions. They offer a flexible work environment and opportunities for career growth. The Enterprise Strategy Senior Manager role involves strategic planning, cross-functional execution, and collaboration with regulators and internal partners. The role requires at least 6 years of relevant experience, experience with third-party contract management, and timely program execution of resolution planning requirements. The company is committed to fostering diversity and inclusion, and offers comprehensive benefits.

Food Service Worker

Company: Aramark

Location: Washington, DC

Posted Jan 21, 2025

Legal Recruiting Coordinator

Company: Addison Group

Location: Washington, DC

Posted Jan 21, 2025

A well-established, globally recognized law firm is seeking a Recruiting Coordinator with at least 1 year of recruiting experience in a professional services or consulting firm. The role involves assisting with the recruitment and interview process for office legal staff, scheduling interviews, conducting initial interviews, and coordinating the Summer Associates Program. The ideal candidate should be flexible, professional, and have intermediate to advanced skills in Microsoft Office suite. Experience with Campus Interviewing is a requirement.

Food Service Team Leader (Starbucks)

Company: Target

Location: Washington, DC

Posted Jan 21, 2025

Target is offering a competitive pay range of $25.25 - $42.95 per hour, with pay determined by factors such as labor markets, education, work experience, and certifications. The company provides comprehensive benefits including health insurance, 401(k), employee discount, and various leave options. The Food & Beverage team, a crucial part of Target's operations, ensures fresh, full, and food-safe shopping experiences. The role of a Food Service Team Leader involves guest service, food & beverage business fundamentals, team leadership, and maintaining food safety standards. Target seeks candidates with retail experience, knowledge of food service, and ability to lead and communicate effectively in a fast-paced environment.

OMWI and D&I - Reporting - Senior Associate (Flexible Hybrid)

Company: Fannie Mae

Location: Washington DC

Posted Jan 22, 2025

Fannie Mae is a company that makes homeownership possible for millions. They offer an inclusive, flexible environment with opportunities for continuous learning and career growth. The OMWI and DampI Reporting Senior Associate role involves designing and developing reports, verifying their accuracy, and working with stakeholders to meet business needs. The ideal candidate will have 2 years of relevant experience, a Bachelor's degree, and expertise in Excel, Tableau, Access, and SQL. Strong communication skills and the ability to analyze data for trends are also required.

Retail Experience Coordinator

Company: The TJX Companies, Inc.

Location: Washington, DC

Posted Jan 21, 2025

TJ Maxx Store 1351 in Washington, DC is seeking a flexible, organized, and communicative individual for a role that supports store management. The position involves administrative tasks, customer service, hiring and onboarding, cash office functions, and maintaining store standards. The ideal candidate should have 1 year of retail experience and 6 months of leadership experience. Benefits include an associate discount, 401(k) contributions, and various insurance options. The starting pay range is $18.50 to $19.00 per hour. TJ Maxx values diversity and encourages applicants to bring their unique perspectives to work.

Maintenance Technician

Company: Bozzuto

Location: Washington, DC

Posted Jan 21, 2025

Bozzuto is a company that values community, care, and excellence. They are seeking a Maintenance Technician who can provide exceptional service, resolve maintenance issues, and maintain a welcoming environment. The role involves HVAC, electrical, plumbing, and appliance repair, as well as turn-over repairs, general upkeep, and snow removal. Bozzuto offers competitive compensation, health benefits, paid leave, retirement planning, and tuition reimbursement. They emphasize a supportive work environment that fosters professional growth and diversity.

Principal Software Engineer, AI Platform (Data)

Company: General Motors

Location: Washington, DC

Posted Jan 22, 2025

General Motors is seeking a technical expert to join their team and lead efforts in designing and implementing robust data ingestion, access, management, and processing systems. The role involves architecting a modern system for ingesting and indexing vehicle data, developing an access abstraction layer, and ensuring scalability, reliability, and performance of the system. The ideal candidate should have a Bachelor's degree in Computer Science, Engineering, or related field, with 8+ years of experience in designing and building scalable data platforms and data pipelines. Proficiency in programming languages such as Python, Java, or C++, ML frameworks like TensorFlow or PyTorch, and big data technologies like Spark, Kafka, and cloud platforms (AWS, Azure, GCP) is required. The role is categorized as hybrid, requiring the successful candidate to report to Mountain View three times per week, at minimum. The compensation range is $225,000 to $334,800.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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