Customer Experience Jobs

1,741,668 open positions · Updated daily

Customer Experience roles are at the forefront of the digital transformation wave. With companies investing in AI‑powered chatbots, real‑time sentiment analytics, and omnichannel engagement, demand for CX talent is soaring. Hiring managers now prioritize data‑driven insight and rapid iteration, turning CX into a strategic growth engine.

Typical positions include CX Analyst, CX Designer, CX Engineer, Customer Success Manager, and CX Operations Lead. These roles cover journey mapping, NPS and CSAT measurement, automation of support workflows in tools such as Zendesk, Medallia, and Gainsight, and the integration of AI recommendation engines to personalize interactions.

Salary transparency is especially valuable for CX professionals because it aligns compensation with measurable impact. Knowing the pay range for a specific CX metric—like a 5‑point NPS lift—enables candidates to negotiate based on tangible outcomes and to compare opportunities that reward customer‑centric results rather than generic titles.

Account Technical Leader

Company: IBM

Location: Beijing, CN

Posted Dec 17, 2025

This role as an Account Technical Leader at IBM involves collaborating with clients on complex solutions, requiring technical expertise in cloud technologies and strong communication skills. IBM offers growth opportunities and a supportive culture.

Full stack Software Developer – Product Development

Company: IBM

Location: BANGALORE, IN

Posted Dec 17, 2025

This job description outlines a Fullstack Software Developer role involving full-stack development, collaboration with cross-functional teams, and technical expertise in modern frameworks and cloud technologies. It emphasizes engineering excellence, agile practices, and contributions to product innovation.

FullStack Developer (AWS)

Company: IBM

Location: GUADALAJARA, MX

Posted Dec 17, 2025

This role offers opportunities to work in IBM's innovation centers, contributing to hybrid cloud and AI solutions for global clients. Responsibilities include software development, problem-solving, and collaboration with industry leaders. Required skills involve cloud computing, code analysis tools, and system design, with a focus on innovation and career growth.

Recruiter

Company: IBM

Location: Hyderabad, IN

Posted Dec 17, 2025

IBM's CHQ functions emphasize teamwork, innovation, and career growth. The recruitment role involves managing the hiring lifecycle, sourcing candidates, and ensuring a positive candidate experience while supporting business needs through strategic hiring practices.

Application developer - DevOps Internship

Company: IBM

Location: Giza, EG

Posted Dec 17, 2025

The text promotes a DevOps Intern role at IBM Consulting, emphasizing hands-on experience with cloud technologies, collaboration with experts, career growth opportunities, and contributions to real client projects. It highlights a supportive culture, learning resources, and the potential to drive innovation through DevOps and cloud automation.

SAP FI Team Leader

Company: IBM

Location: Multiple Cities

Posted Dec 17, 2025

This job description highlights a career in IBM Consulting focused on hybrid cloud and AI solutions, emphasizing collaboration with global clients, innovation through SAP expertise, and career growth opportunities. The role involves strategic SAP FI solutions, technical delivery, and working within IBM's ecosystem to drive client impact.

Learning Portfolio and Project Manager

Company: IBM

Location: MADRID, ES

Posted Dec 17, 2025

This job description outlines a Learning Consultant role at IBM focused on managing global learning programs, collaborating with cross-functional teams, and driving talent development. The position emphasizes opportunities for impact, innovation, and career growth within a supportive culture.

Application Developer-SAP UX

Company: IBM

Location: Kolkata, IN

Posted Dec 17, 2025

The text promotes IBM Consulting's career opportunities, emphasizing collaboration, innovation, and growth in hybrid cloud and AI projects. It highlights required skills, development prospects, and the company's focus on client impact and employee empowerment.

Infrastructure Specialist-AWS Platform

Company: IBM

Location: BANGALORE, IN

Posted Dec 17, 2025

IBM Consulting offers career growth through client collaboration on hybrid cloud and AI projects, emphasizing innovation and technical expertise with opportunities for professional development and impactful solutions.

Package Consultant-Workday Benefits & Compensation

Company: IBM

Location: BANGALORE, IN

Posted Dec 17, 2025

This text describes a career opportunity in IBM Consulting, emphasizing collaboration with global clients, hybrid cloud and AI initiatives, and the implementation of Workday systems. It outlines responsibilities such as aligning business requirements, conducting workshops, and supporting client projects, while highlighting required certifications and skills.

Application Database Administrator

Company: IBM

Location: San Francisco, US

Posted Dec 17, 2025

This job posting seeks an IBM DB2 zOS Application Database Administrator with expertise in database administration, replication technologies, and specific technical skills. The role requires experience with Db2 for zOS architecture, system performance tuning, and Q Replication using IBM Infosphere Data Replication IIDR. Educational qualifications include a High School Diploma or GED, with a preference for a Bachelor's Degree.

DevOps Engineer – Product Development

Company: IBM

Location: BANGALORE, IN

Posted Dec 17, 2025

This job description outlines a DevOps Engineer role requiring expertise in CICD pipelines, containerization, cloud platforms, and automation tools, emphasizing collaboration and operational excellence.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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