Customer Experience Jobs

1,741,668 open positions · Updated daily

Customer Experience roles are at the forefront of the digital transformation wave. With companies investing in AI‑powered chatbots, real‑time sentiment analytics, and omnichannel engagement, demand for CX talent is soaring. Hiring managers now prioritize data‑driven insight and rapid iteration, turning CX into a strategic growth engine.

Typical positions include CX Analyst, CX Designer, CX Engineer, Customer Success Manager, and CX Operations Lead. These roles cover journey mapping, NPS and CSAT measurement, automation of support workflows in tools such as Zendesk, Medallia, and Gainsight, and the integration of AI recommendation engines to personalize interactions.

Salary transparency is especially valuable for CX professionals because it aligns compensation with measurable impact. Knowing the pay range for a specific CX metric—like a 5‑point NPS lift—enables candidates to negotiate based on tangible outcomes and to compare opportunities that reward customer‑centric results rather than generic titles.

Project Administrator-Project Support (Marisse Gueco)

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 17, 2025

IBM Consulting offers career opportunities focused on client collaboration, innovation, and growth. The role involves project management, technical expertise, and fostering creativity to drive meaningful change.

Advisory Visual Designer/Illustrator for Carbon Design System

Company: IBM

Location: Mulhuddart, IE

Posted Dec 17, 2025

The text describes IBM's Carbon Design System, an open-source design framework for creating consistent digital experiences. It outlines the role of a Visual Designer and Illustrator needed to evolve the system, emphasizing collaboration, accessibility, and scalable visual assets. The job requires expertise in typography, illustration, and design tools, with a focus on contributing to open-source communities and maintaining design standards across IBM's ecosystem.

Project Manager-SAP HANA ADM

Company: IBM

Location: Gurgaon, IN

Posted Dec 17, 2025

This job description highlights a Project Manager role at IBM Consulting, emphasizing collaboration with global clients, hybrid cloud/AI expertise, and career growth opportunities. Responsibilities include leading projects, managing teams, and delivering SAP solutions. Requirements include a bachelor's degree, SAP experience, and project management certifications.

Associate Application Developer- Azure Cloud FullStack

Company: IBM

Location: Perth, AU

Posted Dec 17, 2025

The text promotes IBM Consulting's Associate Program, emphasizing professional growth, global client collaboration, and innovative technology solutions. It highlights opportunities for career advancement, technical development, and impactful problem-solving in a supportive ecosystem.

DevSecOps Engineer Intern

Company: IBM

Location: Singapore, SG

Posted Dec 17, 2025

IBM seeks passionate interns to drive innovation and solve complex challenges, emphasizing technical skills and growth in a dynamic, inclusive environment.

Software Developer (f/m/x)

Company: IBM

Location: Ehningen, DE

Posted Dec 17, 2025

This job posting highlights opportunities to shape enterprise software development, collaborate with global teams, and make a significant impact on SAP solutions. The role emphasizes innovation, career growth, and working with cutting-edge technologies in a dynamic environment.

Senior Services Project Manager

Company: IBM

Location: MADRID, ES

Posted Dec 17, 2025

This job description highlights a senior project manager role at IBM Software, emphasizing collaboration on cloud-native solutions and managing complex projects. The position offers opportunities to work with cross-functional teams, deliver exceptional client experiences, and contribute to innovative AI-powered technologies. Requirements include PMP certification, bilingual skills, and experience with cloud transformation projects.

Application Developer-Open Source

Company: IBM

Location: Pune, IN

Posted Dec 17, 2025

The text promotes IBM Consulting's career opportunities, emphasizing collaboration, innovation, and growth. It highlights working with global clients on hybrid cloud and AI projects, leveraging IBM technology, and fostering a culture of curiosity and continuous improvement. Technical requirements include Python, Spark, and database expertise.

Industry Consultant-Banking

Company: IBM

Location: BANGALORE, IN

Posted Dec 17, 2025

This job description outlines a role at IBM Consulting's Client Innovation Centers, emphasizing opportunities for professional growth, technical expertise development, and collaboration with clients. Responsibilities include strategic solution leadership, team management, and comprehensive solution delivery. Required skills involve banking industry experience, Agile methodologies, and technical knowledge in data protection and encryption.

AR Contact Center Practitioner

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 17, 2025

This job description outlines a customer service role at IBM's consulting centers, emphasizing collaboration, innovation, and problem-solving. Responsibilities include handling customer inquiries, providing technical support, and ensuring satisfaction through effective communication and empathy. The position requires 12 years of call center experience, strong interpersonal skills, and adaptability to multishift environments.

Infrastructure Specialist Jnr.

Company: IBM

Location: BRATISLAVA, SK

Posted Dec 17, 2025

The job description outlines a TAM role at IBM Infrastructure & Technology, focusing on client support, technical expertise, and career growth. It highlights responsibilities, required skills, and preferred qualifications, emphasizing a supportive environment and opportunities for innovation.

Intern - Communication & Marketing

Company: IBM

Location: GRONINGEN, NL

Posted Dec 17, 2025

The text promotes IBM Consulting's career opportunities, emphasizing collaboration, innovation, and growth. It highlights roles in marketing, client engagement, and leveraging IBM's technology to drive impactful solutions while valuing employee development.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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