Customer Experience Jobs

1,741,668 open positions · Updated daily

Customer Experience roles are at the forefront of the digital transformation wave. With companies investing in AI‑powered chatbots, real‑time sentiment analytics, and omnichannel engagement, demand for CX talent is soaring. Hiring managers now prioritize data‑driven insight and rapid iteration, turning CX into a strategic growth engine.

Typical positions include CX Analyst, CX Designer, CX Engineer, Customer Success Manager, and CX Operations Lead. These roles cover journey mapping, NPS and CSAT measurement, automation of support workflows in tools such as Zendesk, Medallia, and Gainsight, and the integration of AI recommendation engines to personalize interactions.

Salary transparency is especially valuable for CX professionals because it aligns compensation with measurable impact. Knowing the pay range for a specific CX metric—like a 5‑point NPS lift—enables candidates to negotiate based on tangible outcomes and to compare opportunities that reward customer‑centric results rather than generic titles.

Operations Lead - Brand & Product Experiences and Community Engagement

Company: General Motors

Location: USA

Posted Dec 16, 2025

The Operations Lead role at GM involves managing brand experiences and events with a focus on operational excellence. It offers a competitive salary, benefits, and opportunities for growth.

Senior Product Manager - Outage Management

Company: Kraken

Location: USA

Posted Dec 16, 2025

Kraken is seeking a Senior Product Manager to innovate outage management systems and enhance customer experiences in sustainable energy. The role involves shaping AI-powered solutions for utilities, collaborating across teams, and driving impactful outcomes. The company emphasizes work-life balance, equity, and a mission to transform global energy systems.

VP Product Platform

Company: Masabi

Location: Canada

Posted Dec 16, 2025

Masabi is revolutionizing fare payment systems globally with innovative platforms used in over 250 locations. The company seeks a VP Product Platform to scale their technology for enterprise-grade transit solutions, emphasizing innovation, commercial impact, and a collaborative culture focused on urban mobility and accessibility.

Regulatory Consultant

Company: labcorp

Location: UK

Posted Dec 16, 2025

Labcorp seeks a Regulatory Consultant with EUUK REACH experience, offering remote work, career growth, and a supportive team. Benefits include competitive pay, global projects, and inclusive employment practices.

Litigated Claims Consultant | Public Entity

Company: Sedgwick

Location: USA

Posted Dec 16, 2025

Sedgwick promotes a positive work environment with opportunities for career growth, flexibility, and professional development. The job emphasizes a caring culture, work-life balance, and recognition as a top workplace. It highlights responsibilities in handling complex claims and collaborating with teams to achieve satisfactory resolutions.

DeFi Product Manager - Bolt

Company: Phi Labs

Location: Portugal

Posted Dec 16, 2025

Phi Labs is seeking a Technical Product Manager for a DeFi product, offering remote work, flexible hours, and competitive compensation. The role involves collaborating with cross-functional teams to build blockchain solutions with a focus on liquidity and scalability. The company emphasizes open-source development, global teamwork, and innovation in decentralized finance.

Sr. Software Engineer - AI Tasks (Fullstack)

Company: Zapier

Location: North America

Posted Dec 16, 2025

Zapier is hiring for AI roles, emphasizing innovation, collaboration, and diversity. They seek engineers to build AI tools, ensuring transparency and impact.

Senior Machine Learning Engineer - AI Platform Enablement

Company: Canva

Location: Australia

Posted Dec 16, 2025

This job description highlights a flexible remote role at Canva with opportunities to work on AI innovation, collaborate with global teams, and contribute to impactful projects. The company emphasizes flexibility, equity, and a supportive work environment with benefits like parental leave and wellness allowances.

Senior DevOps Engineer

Company: Lemon.io

Location: Americas, Europe, Asia, Oceania - with exceptions

Posted Dec 16, 2025

This text promotes a remote Senior DevOps job opportunity with competitive compensation, no micromanagement, and supportive project matching. It outlines requirements and application steps while noting visa restrictions and country-specific eligibility criteria.

Senior iOS Developer

Company: InPost

Location: Poland

Posted Dec 16, 2025

InPost, a leading European delivery company with a $5B market cap, seeks an experienced iOS developer to enhance their mobile platform. The role involves agile development, code refactoring, and contributing to scalable apps with competitive benefits.

Brand & Product Communications Manager - Events & Experiences

Company: General Motors

Location: USA

Posted Dec 16, 2025

This job description outlines a Brand & Product Communications Manager role at General Motors, focusing on strategic brand experiences, agency management, competitive analysis, and event execution. It highlights qualifications, compensation ($149,000–$198,600), benefits, and remote work flexibility with travel requirements.

Software Engineer – Hardware Emulation (Hardware Emulation)

Company: Boeing

Location: USA

Posted Dec 16, 2025

This job posting seeks a Senior Software Engineer specializing in Hardware Emulation for Boeing's Emulation Team in Berkeley, Missouri. The role involves developing software models, collaborating with cross-functional teams, and working on virtualization technologies. It highlights required skills in C/C++, embedded systems, and hardware emulation, along with competitive pay and benefits.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

Related Pages