Customer Experience Jobs

1,741,668 open positions · Updated daily

Customer Experience roles are at the forefront of the digital transformation wave. With companies investing in AI‑powered chatbots, real‑time sentiment analytics, and omnichannel engagement, demand for CX talent is soaring. Hiring managers now prioritize data‑driven insight and rapid iteration, turning CX into a strategic growth engine.

Typical positions include CX Analyst, CX Designer, CX Engineer, Customer Success Manager, and CX Operations Lead. These roles cover journey mapping, NPS and CSAT measurement, automation of support workflows in tools such as Zendesk, Medallia, and Gainsight, and the integration of AI recommendation engines to personalize interactions.

Salary transparency is especially valuable for CX professionals because it aligns compensation with measurable impact. Knowing the pay range for a specific CX metric—like a 5‑point NPS lift—enables candidates to negotiate based on tangible outcomes and to compare opportunities that reward customer‑centric results rather than generic titles.

Associate Product Marketing Manager - EMS

Company: Finalsite

Location: USA

Posted Dec 16, 2025

Finalsite's job posting outlines a remote Associate Product Marketing Manager role focused on driving product strategies, cross-functional collaboration, and customer engagement. The position emphasizes strategic marketing, sales enablement, and alignment with product roadmaps while highlighting the company's commitment to diversity and remote work opportunities.

Software Engineer Intern (Summer 2026)

Company: Dropbox

Location: USA

Posted Dec 16, 2025

This job posting highlights a Software Engineering Intern role at Dropbox with opportunities for high-impact projects, collaboration with professionals, and mentorship. It outlines responsibilities, team matching processes, and compensation details for the Summer 2026 internship.

Platform iOS Engineer (Sync, Collaboration)

Company: Goodnotes

Location: Asia,Europe

Posted Dec 16, 2025

The text outlines Goodnotes' core values emphasizing innovation, user-centricity, and ownership. It describes the role of a Platform iOS Engineer, highlighting responsibilities like designing scalable solutions and building sync engines. The company emphasizes a collaborative culture, learning opportunities, and benefits such as remote work flexibility, medical insurance, and equity. Technical requirements include Swift expertise and experience with distributed systems.

Associate Product Marketing Manager - Comms

Company: Finalsite

Location: USA

Posted Dec 16, 2025

Finalsite, a K12 school platform, seeks an Associate Product Marketing Manager for remote roles. The position involves driving product strategies, creating marketing materials, and collaborating across teams. The company emphasizes remote work and diversity.

Software Engineer I

Company: SpryPoint

Location: Canada

Posted Dec 16, 2025

SpryPoint, a fast-growing utility tech company, offers innovative solutions and a dynamic work environment. They seek Software Developers to join their team, emphasizing collaboration, growth, and competitive benefits.

Senior Principal - Risk & Captive Management

Company: Airbnb

Location: USA

Posted Dec 16, 2025

This job description outlines a Senior Principal Risk & Captive Management role at Airbnb, focusing on global insurance strategy, product innovation, and leadership. The position requires 12+ years of experience, actuarial licensing, and expertise in risk management. Airbnb emphasizes diversity and inclusion in hiring.

Senior Full-stack Engineer

Company: Innovecs

Location: Europe

Posted Dec 16, 2025

Innovecs is a globally recognized digital services company with a strong track record of growth and innovation. The company offers competitive benefits, flexible work arrangements, and a supportive culture, making it an attractive workplace for professionals seeking opportunity and development.

Lead Program Manager - Pricing Operations

Company: HubSpot

Location: USA

Posted Dec 16, 2025

This role offers strategic impact at scale, focusing on pricing governance and cross-functional collaboration to drive customer value and revenue growth. Competitive compensation and growth opportunities are highlighted.

Senior Security Consultant - Risk

Company: GuidePoint Security

Location: USA

Posted Dec 16, 2025

This job posting highlights a Senior Security Consultant role at GuidePoint Security, emphasizing contributions to cybersecurity risk management, project delivery, and practice growth. The position requires expertise in risk assessments, GRC tools, and industry frameworks, with opportunities for mentorship and professional development.

Cloud Database Developer (AWS)

Company: Capstone Integrated Solutions

Location: USA

Posted Dec 16, 2025

Capstone Integrated Solutions is seeking a Cloud Database Developer specializing in AWS database development to join their team. The role involves collaborating on software solutions, AWS database/API development, and system integration. The company emphasizes a customer-focused culture, learning, and scalability, offering remote work and equal opportunity employment.

Strategic Finance Associate

Company: Dropbox

Location: USA

Posted Dec 16, 2025

This job description outlines a Strategic Finance role at Dropbox, emphasizing responsibilities like financial modeling, strategic decision analysis, and cross-functional collaboration. It highlights requirements such as financial modeling skills, data analysis experience, and preferred qualifications in SaaS and SQL. The role offers leadership exposure and involvement in high-priority business initiatives.

AWS Solution Architect

Company: Capstone Integrated Solutions

Location: USA

Posted Dec 16, 2025

This job posting highlights a role as an AWS Solution Architect at Capstone Integrated Solutions, emphasizing design and implementation of secure AWS environments. The position requires expertise in multiaccount strategies, cloud governance, and collaboration with AWS Professional Services. The company promotes a customer-focused culture with opportunities for growth, remote work, and professional development.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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