Customer Experience Jobs

1,741,668 open positions · Updated daily

Customer Experience roles are at the forefront of the digital transformation wave. With companies investing in AI‑powered chatbots, real‑time sentiment analytics, and omnichannel engagement, demand for CX talent is soaring. Hiring managers now prioritize data‑driven insight and rapid iteration, turning CX into a strategic growth engine.

Typical positions include CX Analyst, CX Designer, CX Engineer, Customer Success Manager, and CX Operations Lead. These roles cover journey mapping, NPS and CSAT measurement, automation of support workflows in tools such as Zendesk, Medallia, and Gainsight, and the integration of AI recommendation engines to personalize interactions.

Salary transparency is especially valuable for CX professionals because it aligns compensation with measurable impact. Knowing the pay range for a specific CX metric—like a 5‑point NPS lift—enables candidates to negotiate based on tangible outcomes and to compare opportunities that reward customer‑centric results rather than generic titles.

Technical Product Manager Cloud Pak for Business Automation

Company: IBM

Location: Austin, US

Posted Dec 15, 2025

This job description outlines a Lead Technical Product Manager role for IBM's Cloud Pak for Business Automation, emphasizing strategic leadership, cross-portfolio collaboration, and expertise in AI, DevOps, and product management. Key responsibilities include defining roadmaps, conducting competitive analysis, and fostering Agile teams. Required skills include product management experience, technical knowledge of modern architectures, and financial acumen.

Talent Acquisition – Selection Specialist (Fixed Term) PH

Company: IBM

Location: Multiple Cities

Posted Dec 15, 2025

This job description for a Recruiting Selection Specialist at IBM highlights opportunities to lead in technology, solve complex problems, and collaborate with stakeholders. The role emphasizes continuous learning, innovative approaches, and a growth mindset while managing high-volume hiring processes and leveraging data-driven strategies.

Application Developer-Cloud FullStack

Company: IBM

Location: BANGALORE, IN

Posted Dec 15, 2025

This job description highlights a career in IBM Consulting focused on hybrid cloud and AI innovation, emphasizing collaboration with global clients, stakeholder engagement, and technical expertise in Java, React, and cloud technologies. The role involves comprehensive software development, continuous learning, and delivering impactful solutions for innovative companies.

Consultor SAP Integration (BTP, CPI)

Company: IBM

Location: SANTIAGO DE CHILE, CL

Posted Dec 15, 2025

This job description highlights a career in IBM Consulting focused on hybrid cloud and AI solutions, emphasizing collaboration with global clients, technical expertise in SAP integration, and opportunities to drive innovation through advanced technology platforms.

Application Developer-Commerce Transformation

Company: IBM

Location: Hyderabad, IN

Posted Dec 15, 2025

This job description highlights a career in IBM Consulting focused on client collaboration, innovation in hybrid cloud and AI, and professional growth through Agile environments and technical expertise. It emphasizes opportunities for skill development, industry mastery, and impactful client solutions.

Python Data Engineer

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 15, 2025

IBM Consulting offers global career opportunities focusing on hybrid cloud and AI innovation, requiring technical expertise in data platforms and collaboration with clients for impactful solutions.

Application Developer-Microsoft Power Platform

Company: IBM

Location: BANGALORE, IN

Posted Dec 15, 2025

This text describes a Software Developer role at IBM Consulting, emphasizing collaboration with global clients on hybrid cloud and AI projects. Responsibilities include software development, problem-solving, and Agile learning, with requirements for Microsoft Power Platform expertise and experience in custom app development.

Application Developer - Experience Fullstack

Company: IBM

Location: GUADALAJARA, MX

Posted Dec 15, 2025

This job description outlines a Software Developer role at IBM Consulting, involving work in delivery centers to deliver technical expertise and innovation for clients. Responsibilities include software development, problem-solving, and collaboration, with requirements for specific technical skills and experience.

Systems Performance Analyst

Company: IBM

Location: BANGALORE, IN

Posted Dec 15, 2025

The text describes IBM's Z Systems and zVM virtualization technology, highlighting its secure and scalable environment for running Linux and other operating systems. It outlines job responsibilities for software engineers, including performance analysis, workload evaluation, and collaboration with global teams. Required skills include Linux expertise, virtualization experience, and performance tuning capabilities.

Application Developer-Oracle Middleware

Company: IBM

Location: Kolkata, IN

Posted Dec 15, 2025

This text describes a Software Developer role at IBM Consulting, emphasizing collaboration with global clients, innovation in hybrid cloud and AI solutions, and technical expertise in areas like ODI, Oracle Database Integrator, and API integration. It outlines responsibilities such as feature development, stakeholder collaboration, and continuous learning, along with educational and technical requirements for the position.

WR - C2M Functional Consultant

Company: IBM

Location: Dallas, US

Posted Dec 15, 2025

This text describes a career in IBM Consulting focused on collaborative client work, hybrid cloud and AI innovation, and system design expertise. It outlines responsibilities like requirements gathering, gap analysis, and technical configuration while emphasizing strategic partnerships and impactful change.

Mobile Architect

Company: IBM

Location: San Felice, IT

Posted Dec 15, 2025

This role involves developing mobile applications for clients, collaborating with cross-functional teams, and requiring expertise in Flutter, Kotlin/Swift, and UI design. The position emphasizes innovation, performance optimization, and working with global clients through IBM's technology platforms.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

Related Pages