Customer Experience Jobs

1,741,668 open positions · Updated daily

Customer Experience roles are at the forefront of the digital transformation wave. With companies investing in AI‑powered chatbots, real‑time sentiment analytics, and omnichannel engagement, demand for CX talent is soaring. Hiring managers now prioritize data‑driven insight and rapid iteration, turning CX into a strategic growth engine.

Typical positions include CX Analyst, CX Designer, CX Engineer, Customer Success Manager, and CX Operations Lead. These roles cover journey mapping, NPS and CSAT measurement, automation of support workflows in tools such as Zendesk, Medallia, and Gainsight, and the integration of AI recommendation engines to personalize interactions.

Salary transparency is especially valuable for CX professionals because it aligns compensation with measurable impact. Knowing the pay range for a specific CX metric—like a 5‑point NPS lift—enables candidates to negotiate based on tangible outcomes and to compare opportunities that reward customer‑centric results rather than generic titles.

Application Developer-Experience FullStack

Company: IBM

Location: NO City, BR

Posted Dec 15, 2025

This text promotes an IBM Consulting career emphasizing long-term client collaboration, digital transformation through agile methodologies and AI-driven workflows, and opportunities for innovation, career growth, and technical expertise development in a supportive ecosystem.

Procurement Mfg Engineer for DS8K product

Company: IBM

Location: GUADALAJARA, MX

Posted Dec 15, 2025

This text describes a Procurement Manufacturing Engineer role involving supplier support, quality assurance, engineering changes, and new product introductions. It outlines responsibilities, required skills, and qualifications for the position.

Package Consultant-SAP Cloud Integration

Company: IBM

Location: Hyderabad, IN

Posted Dec 15, 2025

This job description outlines an SAP Consultant role at IBM Consulting, emphasizing collaboration on innovative projects, skill development, and global customer success. Responsibilities include leading SAP solutions, integrating technologies, and working with cross-functional teams. Requirements highlight expertise in SAP integration and cloud platforms, with preferred qualifications in Agile methodologies and project management.

ServiceNow Developer

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 15, 2025

IBM Consulting offers global client collaboration and innovation opportunities, focusing on hybrid cloud and AI solutions with a culture of growth and technical expertise.

Corporate Strategy Summer Consultant – 2026 Internship

Company: IBM

Location: New York, US

Posted Dec 15, 2025

IBM seeks innovative professionals to drive transformative change, offering opportunities to shape strategies and impact businesses through emerging technologies while fostering collaboration and problem-solving in a dynamic environment.

UX Design intern

Company: IBM

Location: BUDAPEST, HU

Posted Dec 15, 2025

This text outlines a UX design internship opportunity at IBM Studios Budapest, requiring collaboration with cross-functional teams, design research, and adherence to design systems. It details responsibilities like user testing, information architecture, and agile methodologies, while specifying educational requirements and work expectations.

Package Specialist-SAP HANA Basis

Company: IBM

Location: Pune, IN

Posted Dec 15, 2025

This job description outlines a role in IBM Consulting's Client Innovation Centers, requiring technical expertise in SAP upgrades, database migrations, and system monitoring. It specifies educational qualifications, professional experience, and preferred certifications for senior consulting positions.

Business Transformation Consultant - Commerce Transformation

Company: IBM

Location: Multiple Cities

Posted Dec 15, 2025

This text describes a Consultant role at IBM Consulting focused on customer and commerce transformation, emphasizing strategic programs, digital innovation, and cross-functional collaboration. It highlights responsibilities like designing customer journeys, assessing platform maturity, and delivering scalable solutions while requiring expertise in commerce platforms and agile methodologies.

Data Engineer

Company: IBM

Location: Heredia, CR

Posted Dec 15, 2025

This job description highlights a career in IBM Consulting focused on hybrid cloud and AI solutions, emphasizing collaboration with global clients, innovation, and professional growth opportunities. The role requires data engineering expertise and involves working with advanced technologies to deliver impactful results.

Application Architect – EHS, Quality & PLM Systems

Company: IBM

Location: San Francisco, US

Posted Dec 15, 2025

This job description outlines an Application Architect role at IBM Consulting, focusing on designing enterprise systems, ensuring compliance with regulations, and collaborating with global clients. The position offers remote work flexibility and emphasizes innovation in hybrid cloud and AI solutions.

Selection Specialist

Company: IBM

Location: Gurgaon, IN

Posted Dec 15, 2025

This job description highlights IBM's mission-driven approach to work, emphasizing innovation, problem-solving, and collaboration. It outlines a role focused on talent acquisition, candidate management, and employer branding, with requirements including experience in recruitment, ATS proficiency, and diversity initiatives. The text promotes a dynamic and impactful career opportunity within a tech-forward organization.

Quality Engineer-Data

Company: IBM

Location: BANGALORE, IN

Posted Dec 15, 2025

This job description outlines a role at IBM Consulting's delivery centers, emphasizing technical expertise, team collaboration, training skills, and qualifications such as a bachelor's degree and SQL proficiency.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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