Customer Experience Jobs

1,741,668 open positions · Updated daily

Customer Experience roles are at the forefront of the digital transformation wave. With companies investing in AI‑powered chatbots, real‑time sentiment analytics, and omnichannel engagement, demand for CX talent is soaring. Hiring managers now prioritize data‑driven insight and rapid iteration, turning CX into a strategic growth engine.

Typical positions include CX Analyst, CX Designer, CX Engineer, Customer Success Manager, and CX Operations Lead. These roles cover journey mapping, NPS and CSAT measurement, automation of support workflows in tools such as Zendesk, Medallia, and Gainsight, and the integration of AI recommendation engines to personalize interactions.

Salary transparency is especially valuable for CX professionals because it aligns compensation with measurable impact. Knowing the pay range for a specific CX metric—like a 5‑point NPS lift—enables candidates to negotiate based on tangible outcomes and to compare opportunities that reward customer‑centric results rather than generic titles.

Manager - Support Engineering

Company: GitLab

Location: North America,Latin America

Posted Dec 14, 2025

This role involves leading a Support Engineering team, improving customer support processes, and fostering team growth. The position offers competitive salaries and opportunities for technical development.

Senior Full Stack Developer

Company: Guidehouse

Location: USA

Posted Dec 14, 2025

This job posting seeks a FullStack Developer with expertise in cloud technologies and Agile practices for a role involving modernization projects and AWS cloud solutions. The position offers competitive compensation, comprehensive benefits, and opportunities for professional growth within a supportive work environment.

Music Data Analyst (Spanish)

Company: 1021 Creative

Location: USA

Posted Dec 14, 2025

This job posting describes a bilingual Music Data Analyst role with responsibilities in data management, quality control, and client support. It outlines required skills in Spanish and English, organizational abilities, and benefits like remote work and health insurance.

Senior Engineering Manager - Population Health & AI

Company: Form Health

Location: USA

Posted Dec 14, 2025

Form Health is expanding its cardiometabolic health platform with AI-driven solutions, seeking a Software Engineering Manager to lead innovative healthcare technologies. The role emphasizes patient-centric care, engineering excellence, and cross-functional collaboration in a remote, high-growth startup environment.

Account Executive - Large Enterprise

Company: Zapier

Location: North America

Posted Dec 14, 2025

Zapier is seeking a Large Enterprise Account Executive to drive strategic adoption of automation and AI solutions for large organizations. The role involves collaborating with executives and technical teams, navigating complex sales cycles, and contributing to product strategy. The company emphasizes a remote work culture, diversity, and growth opportunities while promoting responsible AI use.

Director, Medical Portfolio Lead - Women's Health

Company: Viatris

Location: USA

Posted Dec 14, 2025

Viatris Specialty LLC emphasizes empowering people worldwide through healthcare innovation and stability. The role of the US Womens Health Medical Portfolio Lead involves ensuring safe medicine use, strategic planning, and stakeholder engagement while maintaining independence from commercial influence. The position requires expertise in medical affairs, strong communication skills, and alignment with company objectives.

Licensing and Credentialing Specialist

Company: Form Health

Location: USA

Posted Dec 14, 2025

Form Health is a telemedicine clinic specializing in obesity treatment, offering high-quality care through technology and a multidisciplinary team. The company emphasizes patient empowerment, DEI initiatives, and a supportive work environment. A job opening for a LicensingCredentialing Specialist is described, highlighting responsibilities related to credentialing processes, compliance, and system management. Benefits include competitive compensation, health packages, and flexible work arrangements.

Staff AI Innovation Engineer - Employee Experience

Company: Airbnb

Location: USA

Posted Dec 14, 2025

This role involves developing AI-powered solutions for employee experience, collaborating with cross-functional teams, and creating innovative tools to enhance workflows and data-driven decisions.

Data Analyst

Company: Form Health

Location: USA

Posted Dec 14, 2025

Form Health is a telemedicine obesity treatment clinic offering high-quality care through a multidisciplinary team. They seek a Data Analyst to drive data-driven decisions across product development and operations, with a focus on improving healthcare outcomes. The role includes building dashboards, collaborating with cross-functional teams, and working remotely. The company emphasizes patient-centric care, innovation, and a diverse, inclusive workplace with competitive benefits.

Product Design Senior Manager

Company: Abbott

Location: USA

Posted Dec 14, 2025

Abbott offers impactful healthcare solutions and comprehensive employee benefits, including medical coverage, retirement plans, and career growth opportunities, positioning itself as a top employer globally.

Personal Injury Protection (PIP) Adjuster

Company: Reserv

Location: USA

Posted Dec 14, 2025

Reserv is an insurtech company leveraging AI and automation to revolutionize claims processes, seeking detail-oriented professionals for a PIP Resolution Specialist role with competitive benefits and flexible work arrangements. The position emphasizes innovation, customer service, and collaboration while offering opportunities for growth and professional development.

Software Development Engineer II - API

Company: Mapbox

Location: USA

Posted Dec 14, 2025

Mapbox is a leading platform for location-aware businesses, offering tools for navigation and customization. The company seeks innovative Software Development Engineers to join their teams, emphasizing collaboration, technical excellence, and diverse growth opportunities.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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