Customer Experience Jobs

1,741,668 open positions · Updated daily

Customer Experience roles are at the forefront of the digital transformation wave. With companies investing in AI‑powered chatbots, real‑time sentiment analytics, and omnichannel engagement, demand for CX talent is soaring. Hiring managers now prioritize data‑driven insight and rapid iteration, turning CX into a strategic growth engine.

Typical positions include CX Analyst, CX Designer, CX Engineer, Customer Success Manager, and CX Operations Lead. These roles cover journey mapping, NPS and CSAT measurement, automation of support workflows in tools such as Zendesk, Medallia, and Gainsight, and the integration of AI recommendation engines to personalize interactions.

Salary transparency is especially valuable for CX professionals because it aligns compensation with measurable impact. Knowing the pay range for a specific CX metric—like a 5‑point NPS lift—enables candidates to negotiate based on tangible outcomes and to compare opportunities that reward customer‑centric results rather than generic titles.

Software Engineering Intern

Company: Airbnb

Location: USA

Posted Dec 10, 2025

Airbnb's 2026 Summer Intern Program offers hands-on experience in software engineering, mentorship, and impactful projects. Applicants will work on real-world projects, collaborate with diverse teams, and contribute to innovative technologies. The program emphasizes growth, community, and inclusion while providing flexibility with remote eligibility.

Design Director - MetaMask (Transactions)

Company: Consensys

Location: USA

Posted Dec 10, 2025

The text highlights Consensys' leadership in blockchain and web3 innovation, emphasizing their mission to make decentralized technology accessible. It showcases MetaMask's growth as a crypto wallet and development platform, along with opportunities to shape web3 experiences. The tone is confident and forward-looking, focusing on community empowerment and technological advancement.

Fractional Product Marketing Manager

Company: CareMessage

Location: USA

Posted Dec 10, 2025

This job description outlines a part-time Product Marketing role focused on positioning and launching CareMessages, requiring expertise in translating technical capabilities into customer-centric narratives. The position emphasizes cross-team collaboration, customer insights, and creating standardized launch materials while avoiding product roadmap influence.

Senior iOS Engineer

Company: Leonardo.Ai

Location: Australia

Posted Dec 10, 2025

LeonardoAi is an Australian startup promoting a Senior iOS Engineer role with opportunities to shape creative AI tools. The position emphasizes collaboration, technical excellence, and a supportive culture. Benefits include flexible work, professional growth, and impactful projects. The company highlights innovation, inclusivity, and a strong developer experience.

Command Center Specialist - Automação Ansible

Company: IBM

Location: SÃO PAULO, BR

Posted Dec 10, 2025

This text promotes an IBM Consulting role in innovation centers, emphasizing technical expertise, automation with Ansible, and collaboration with clients. It highlights career growth, skill development, and opportunities to drive innovation in cloud and mainframe environments.

AI Engineer

Company: Leonardo.Ai

Location: Australia

Posted Dec 10, 2025

This job posting highlights opportunities to work on cutting-edge generative AI projects, collaborate in a collaborative environment, and contribute to impactful creative tools. The role offers growth, flexibility, and a culture focused on innovation and inclusivity.

Sales Enterprise Client Account Executive - Higher Education, Social Impact

Company: Blackbaud

Location: USA

Posted Dec 10, 2025

This job description outlines a sales role requiring experience in SaaS CRM/ERP software sales within Higher Education. Responsibilities include managing sales cycles, cross-selling, and building client relationships. The position offers a competitive salary, remote work flexibility, and comprehensive benefits including healthcare, 401k, and parental leave.

Security Engineer III

Company: Mapbox

Location: USA

Posted Dec 10, 2025

This text describes Mapbox's job opening for a Staff Application Security Engineer, highlighting their focus on security compliance, technical expertise requirements, and company values. It outlines responsibilities related to secure system design, vulnerability management, and compliance standards.

Staff Platform Manager - Suspensions, Appeals & Enforcements

Company: Airbnb

Location: USA

Posted Dec 10, 2025

Airbnb's Payments Risk and Compliance role focuses on enhancing post-payment experiences, ensuring safety, and reducing fraud while balancing customer satisfaction and operational efficiency.

Product Manager - New Guest Experience

Company: Airbnb

Location: USA

Posted Dec 10, 2025

This job posting describes a Product Manager role at Airbnb focusing on driving growth through innovative product strategies, cross-functional collaboration, and optimizing guest experiences. The position requires 8+ years of experience in consumer growth and marketing technology, with emphasis on SEO, AI visibility, and cross-functional leadership.

Security Engineer

Company: Welltech

Location: Spain,Cyprus

Posted Dec 10, 2025

Welltech promotes its mission to empower users with innovative wellness solutions, highlighting global reach, 255 million users, and a growing team. The company emphasizes collaboration, security expertise, and a culture of growth and impact while seeking a Senior Security Engineer.

Senior Product Manager - MetaMask (Assets)

Company: Consensys

Location: USA

Posted Dec 10, 2025

Consensys, a leading blockchain company, focuses on innovation in web3 through products like MetaMask. They aim to make decentralized web accessible, offering impactful roles in product management with opportunities to shape the future of blockchain technology.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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