Customer Experience Jobs

1,741,668 open positions · Updated daily

Customer Experience roles are at the forefront of the digital transformation wave. With companies investing in AI‑powered chatbots, real‑time sentiment analytics, and omnichannel engagement, demand for CX talent is soaring. Hiring managers now prioritize data‑driven insight and rapid iteration, turning CX into a strategic growth engine.

Typical positions include CX Analyst, CX Designer, CX Engineer, Customer Success Manager, and CX Operations Lead. These roles cover journey mapping, NPS and CSAT measurement, automation of support workflows in tools such as Zendesk, Medallia, and Gainsight, and the integration of AI recommendation engines to personalize interactions.

Salary transparency is especially valuable for CX professionals because it aligns compensation with measurable impact. Knowing the pay range for a specific CX metric—like a 5‑point NPS lift—enables candidates to negotiate based on tangible outcomes and to compare opportunities that reward customer‑centric results rather than generic titles.

Engineer - Mobile & Beyond - Audiobooks

Company: Spotify

Location: UK,Sweden,EMEA

Posted Dec 09, 2025

This job posting highlights Spotify's opportunity to join a fast-paced, innovative team working on audiobooks and audio streaming. The role emphasizes technical expertise, collaboration, and a playful work environment while showcasing the company's mission to revolutionize music and podcasting through creativity and inclusivity.

Product Manager - Kraken Ramp

Company: Kraken

Location: Remote

Posted Dec 09, 2025

Kraken emphasizes its mission to drive global crypto adoption through innovation and a diverse, skilled team. They seek a Product Manager to expand their B2B initiatives, offering opportunities in fintech and blockchain.

Head of Policy and Compliance Solutions

Company: Finite State

Location: Remote

Posted Dec 09, 2025

This job description highlights a leadership role in cybersecurity compliance, emphasizing strategic impact, regulatory expertise, and market leadership opportunities. The position requires executive-level engagement, cross-functional collaboration, and industry influence in shaping connected product security standards.

Principal Forward Deployed Engineer

Company: Spruce

Location: Remote

Posted Dec 09, 2025

This job posting highlights a Principal Forward Deployed Engineer role at SpruceID, offering remote work, competitive compensation, and opportunities for technical leadership in public sector digital identity solutions. The position emphasizes collaboration with government partners, system architecture, and innovation in secure credentialing technologies while promoting diversity and equal employment opportunities.

Market Research Lead

Company: OpenAI

Location: USA

Posted Dec 09, 2025

The text describes OpenAI's Marketing team mission to promote AI adoption and their role in driving awareness, engagement, and strategic research. It emphasizes the importance of responsible AI development, global impact, and collaboration across teams to achieve the company's mission.

Business Development Rep

Company: Allium

Location: Singapore

Posted Dec 09, 2025

Allium simplifies blockchain data challenges by standardizing and indexing it, similar to Bloomberg and Google. They serve analysts and engineers, emphasizing their mission to bridge blockchain and non-blockchain worlds.

Senior Protocol Engineer

Company: Solana Labs

Location: Remote

Posted Dec 09, 2025

Solana Mobile highlights its mission to advance web3 and Solana on mobile devices through innovations like the Saga phone and Seeker. They seek a Senior Protocol Engineer to build critical onchain programs and infrastructure, emphasizing expertise in Rust, Solana blockchain, and scalable systems. The role involves developing tools for staking, governance, and security while contributing to an equal opportunity ecosystem.

Marketing Manager - Affiliate

Company: Kraken

Location: Remote

Posted Dec 09, 2025

Kraken promotes its mission to accelerate crypto adoption through a global, mission-focused team committed to security, education, and financial freedom. The LATAM Affiliate Manager role emphasizes growth, data-driven strategies, and collaboration in expanding crypto accessibility.

Senior Frontend Developer

Company: Global Tech Service Solutions

Location: Remote

Posted Dec 09, 2025

This job posting seeks a Senior Frontend Developer for GTSS's Athens office with remote work options. The role involves building React/TypeScript interfaces, optimizing UI performance, and collaborating in a fast-paced SaaS environment. Key requirements include 5-10 years of experience and proficiency in React.js, TypeScript, and CI/CD pipelines. The position offers direct ownership of product lifecycle and opportunities to work on scalable digital products.

Senior Backend Developer

Company: Global Tech Service Solutions

Location: Remote

Posted Dec 09, 2025

A Senior Backend Developer role in Athens, Greece, focusing on scalable infrastructure and microservices. Requires Node.js, PostgreSQL, and CICD expertise. Offers impact on SaaS products and growth opportunities.

3PL Logistics Specialist – Arabic Bilingual

Company: iHerb

Location: Remote

Posted Dec 09, 2025

This job description outlines a Logistics Specialist 3PL role involving managing 3PL operations, collaborating with internal departments and partners, handling time-sensitive projects, and requiring strong analytical and communication skills. The position emphasizes process improvements, data analysis, and cross-functional teamwork while offering benefits like insurance and retirement plans.

Product Designer

Company: Branch

Location: Remote

Posted Dec 09, 2025

Branch empowers workers through financial freedom and inclusive products, emphasizing employee creativity and collaboration. The job posting highlights a Product Designer role with competitive benefits and a remote work option, showcasing the company's innovation and commitment to diversity.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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