Customer Experience Jobs

1,741,668 open positions · Updated daily

Customer Experience roles are at the forefront of the digital transformation wave. With companies investing in AI‑powered chatbots, real‑time sentiment analytics, and omnichannel engagement, demand for CX talent is soaring. Hiring managers now prioritize data‑driven insight and rapid iteration, turning CX into a strategic growth engine.

Typical positions include CX Analyst, CX Designer, CX Engineer, Customer Success Manager, and CX Operations Lead. These roles cover journey mapping, NPS and CSAT measurement, automation of support workflows in tools such as Zendesk, Medallia, and Gainsight, and the integration of AI recommendation engines to personalize interactions.

Salary transparency is especially valuable for CX professionals because it aligns compensation with measurable impact. Knowing the pay range for a specific CX metric—like a 5‑point NPS lift—enables candidates to negotiate based on tangible outcomes and to compare opportunities that reward customer‑centric results rather than generic titles.

Senior QA Automation Engineer

Company: Innovecs

Location: Remote

Posted Dec 09, 2025

Innovecs, a globally recognized digital services company, is seeking a Senior QA Automation Engineer to contribute to innovative transportation solutions. The role offers flexible work arrangements, competitive compensation, and a collaborative culture with opportunities for growth and professional development.

Epicor and ERP Systems Lead Developer

Company: TerrAscend

Location: Remote

Posted Dec 09, 2025

TerrAscend's job posting outlines responsibilities for an Epicor ERP Systems Lead Developer, including cross-functional collaboration, technical expertise, and benefits like health coverage and parental leave.

Staff, Advanced Analytics, Community Blueprint

Company: Airbnb

Location: Remote

Posted Dec 09, 2025

Airbnb's Community Blueprint team seeks an Advanced Analytics professional to enhance guest and host experiences through data-driven insights, collaboration, and strategic initiatives. The role involves complex data analysis, forecasting, and cross-functional teamwork, with a focus on innovation and inclusion.

Staff Software Engineer - Data Warehouse Compute

Company: Airbnb

Location: Remote

Posted Dec 09, 2025

This job posting outlines a data infrastructure role at Airbnb, emphasizing expertise in big data technologies, collaboration with teams, and contributions to open-source projects. It highlights the company's commitment to diversity and inclusion while detailing technical requirements and responsibilities.

Senior Back-end Engineer ( . NET)

Company: Innovecs

Location: Remote

Posted Dec 09, 2025

Innovecs, a global tech company, seeks a Senior .NET Engineer to contribute to their innovative projects. They offer flexible work, competitive compensation, and a supportive culture.

Enterprise Sales Executive

Company: QuinStreet

Location: Remote

Posted Dec 09, 2025

This job posting highlights a sales role at a growing insurance tech company with competitive compensation, career growth opportunities, and benefits. The position involves client acquisition, sales funnel management, and platform education, requiring experience in Insurtech and strong communication skills.

Account Executive

Company: Canvas

Location: Remote

Posted Dec 09, 2025

This job posting seeks an experienced Account Executive for a growing startup, requiring tech sales expertise, strong communication skills, and adaptability in a fast-paced environment.

Lead - Advanced Analytics, AirCover

Company: Airbnb

Location: Remote

Posted Dec 09, 2025

This job posting seeks a skilled AirCover Advanced Analytics Lead Analyst to drive data-informed decisions, collaborate with cross-functional teams, and enhance customer experiences through strategic insights and innovative solutions.

Account Manager

Company: Anzen

Location: Remote

Posted Dec 09, 2025

Anzen is transforming the insurance industry with AI-driven solutions, expanding its platform to empower retail brokers. The role of an Account Manager involves managing insurance portfolios, collaborating with teams, and driving customer satisfaction. The company emphasizes innovation, collaboration, and a culture of excellence with opportunities for growth and advanced technology integration.

AI Offense-Defense Dynamics Lead Researcher

Company: Future of Life Organizations

Location: Remote

Posted Dec 09, 2025

This job description outlines a research role focused on AI risk management, emphasizing the development of frameworks to analyze how AI technologies impact societal safety. The position involves interdisciplinary research, modeling, and policy guidance while offering remote work with occasional travel. CARMA seeks candidates with expertise in systems modeling, AI governance, and risk assessment to address transformative AI risks.

Director of Implementations

Company: Makersite GmbH

Location: Remote

Posted Dec 09, 2025

Makersite seeks a Director of Implementations to drive sustainable product development. The role involves leading teams, improving processes, and ensuring customer satisfaction. Benefits include remote work, competitive salary, and professional growth opportunities in a collaborative, inclusive environment.

Motion Graphics

Company: Nibiru

Location: Remote

Posted Dec 09, 2025

Nibiru Chain promotes itself as a leading blockchain platform with superior throughput and security, seeking animators for video content creation. The job description emphasizes crypto-native storytelling, brand alignment, and cross-functional collaboration for cutting-edge Web3 marketing.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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