Customer Experience Jobs

1,741,668 open positions · Updated daily

Customer Experience roles are at the forefront of the digital transformation wave. With companies investing in AI‑powered chatbots, real‑time sentiment analytics, and omnichannel engagement, demand for CX talent is soaring. Hiring managers now prioritize data‑driven insight and rapid iteration, turning CX into a strategic growth engine.

Typical positions include CX Analyst, CX Designer, CX Engineer, Customer Success Manager, and CX Operations Lead. These roles cover journey mapping, NPS and CSAT measurement, automation of support workflows in tools such as Zendesk, Medallia, and Gainsight, and the integration of AI recommendation engines to personalize interactions.

Salary transparency is especially valuable for CX professionals because it aligns compensation with measurable impact. Knowing the pay range for a specific CX metric—like a 5‑point NPS lift—enables candidates to negotiate based on tangible outcomes and to compare opportunities that reward customer‑centric results rather than generic titles.

Senior Engineer - HashiCorp Cloud Platform

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

Join IBM's Infrastructure Cloud team to innovate in cloud-native solutions, collaborate on scalable systems, and drive customer-focused projects with a strong emphasis on security and observability.

Payments Platform Architect

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

The role involves leading digital transformation with advanced technologies like cloud, AI, and quantum computing to design scalable, secure payment platforms, ensuring compliance and operational excellence.

Team Leader - Package Specialist SCM SD

Company: IBM

Location: Napoli, IT

Posted Dec 09, 2025

This job description highlights opportunities to work in IBM's innovation centers, collaborate with industry experts, and drive technological innovation. The role emphasizes professional growth, technical expertise in SAP SD, and contributions to hybrid cloud and AI advancements for prominent clients.

Entry Level Hardware Developer Engineer

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

IBM's job description emphasizes innovation, collaboration, and problem-solving in cutting-edge tech. It highlights roles in hardware development, required skills in engineering and programming, and a positive outlook on career growth.

Full-stack Developer / Architect

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

IBM Cloud seeks a full-stack developer to build and improve documentation tools, collaborating with teams on scalable systems. The role requires expertise in React, Node.js, and cloud security, with a focus on innovation and collaboration.

Application Developer-SAP ABAP HANA

Company: IBM

Location: Pune, IN

Posted Dec 09, 2025

This job description outlines a career in IBM Consulting focused on hybrid cloud and AI solutions, emphasizing collaboration with global clients, technical expertise in SAP technologies, and requirements for advanced education and experience in specific software development areas.

GUI/API Software Developer

Company: IBM

Location: GUADALAJARA, MX

Posted Dec 09, 2025

IBM Storage solutions are trusted data platforms seeking a talented Test Developer to join their team in creating innovative storage systems. The role involves designing frontend applications, collaborating with security teams, and ensuring high standards of usability and security. Required skills include React, Node.js, Java, and RESTful APIs, with preferences for GUI automation and Linux scripting.

Infrastructure Specialist - Platform Engineering Services

Company: IBM

Location: Ottawa, CA

Posted Dec 09, 2025

This job posting seeks a Senior System Support Analyst in Ottawa with 10 years of IMIT experience, Secret clearance, and expertise in Citrix XenApp, HL7 protocols, and security architectures. The role involves managing CFHIS solutions, troubleshooting systems, and collaborating in fast-paced environments with strict educational and technical requirements.

Mid Android Developer

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This job description highlights a career in IBM Consulting focused on global client collaboration, hybrid cloud and AI innovation, and technical development. Responsibilities include coding, testing, and adopting new technologies, with requirements emphasizing Kotlin, Agile, and team collaboration.

Package Consultant-SAP HANA FIN CO

Company: IBM

Location: Kolkata, IN

Posted Dec 09, 2025

This job description outlines a role in IBM Consulting focused on SAP system configuration, technical consulting, and hybrid cloud/AI initiatives. It emphasizes collaboration with clients, technical expertise in SAP modules, and responsibilities like defect resolution and testing. Requirements include a bachelor's degree, 12+ years of SAP experience, and knowledge of financial instruments.

Backend Developer/ DevOps

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

IBM offers career opportunities in cloud-native development, focusing on AI-powered solutions. The role requires expertise in cloud infrastructure, APIs, and containerization, with a preference for advanced degrees and experience in Kubernetes and DevOps tools.

Delivery Consultant with IBM Verify CIAM skills

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This role offers career growth and collaboration in IBM's Technology Expert Labs, focusing on solving client challenges and delivering world-class solutions. It emphasizes technical expertise, innovation, and a supportive culture with opportunities for professional development.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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