Customer Experience Jobs

1,741,668 open positions · Updated daily

Customer Experience roles are at the forefront of the digital transformation wave. With companies investing in AI‑powered chatbots, real‑time sentiment analytics, and omnichannel engagement, demand for CX talent is soaring. Hiring managers now prioritize data‑driven insight and rapid iteration, turning CX into a strategic growth engine.

Typical positions include CX Analyst, CX Designer, CX Engineer, Customer Success Manager, and CX Operations Lead. These roles cover journey mapping, NPS and CSAT measurement, automation of support workflows in tools such as Zendesk, Medallia, and Gainsight, and the integration of AI recommendation engines to personalize interactions.

Salary transparency is especially valuable for CX professionals because it aligns compensation with measurable impact. Knowing the pay range for a specific CX metric—like a 5‑point NPS lift—enables candidates to negotiate based on tangible outcomes and to compare opportunities that reward customer‑centric results rather than generic titles.

Back-End Developer

Company: IBM

Location: Hursley, GB

Posted Dec 09, 2025

The text discusses IBM's data storage solutions and a Software Development Engineer role requiring technical skills and collaboration. It highlights team collaboration, Agile methodologies, and professional growth opportunities.

Associate Application Developer - Entry Level (Lansing, MI)

Company: IBM

Location: Lansing, US

Posted Dec 09, 2025

The text promotes IBM Consulting's role offering professional growth, innovation opportunities, and collaboration with global clients. It emphasizes technical expertise, career development, and working on impactful projects with cutting-edge technologies.

Recruiter (RPO)

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 09, 2025

This job description highlights opportunities to shape IBM's future through innovative recruitment practices, contribute to client satisfaction, and work with a talented team. It outlines responsibilities including candidate sourcing, brand ambassadorship, and collaboration with hiring managers, while specifying requirements like a bachelor's degree and experience in recruitment.

Application Developer-Oracle eBS

Company: IBM

Location: Mumbai, IN

Posted Dec 09, 2025

This text describes a Software Developer role at IBM Consulting, emphasizing collaboration with global clients, innovation in hybrid cloud and AI technologies, and career growth opportunities. It highlights responsibilities like feature development, stakeholder collaboration, and continuous learning, along with technical requirements such as Oracle ERP Cloud expertise and Cloud Certification.

Security Specialist-Infrastructure Security

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

The text describes a role at IBM Consulting involving technical expertise, cloud engineering, and system infrastructure. It outlines responsibilities, required skills, and educational qualifications for a position focused on innovation, reliability, and data-driven decision-making in a collaborative environment.

Portfolio Manager

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This text describes a comprehensive role involving real estate management, budget oversight, vendor coordination, and strategic planning across multiple locations. It outlines responsibilities for facility management, stakeholder engagement, and operational efficiency while emphasizing alignment with organizational goals and continuous improvement.

Project Manager-Data Platforms

Company: IBM

Location: Pune, IN

Posted Dec 09, 2025

This job description outlines a role at IBM Consulting involving data domain projects, team management, and technical expertise in data migration. Requirements include education, project delivery experience, and communication skills in a professional consulting environment.

SAP Technical Architect

Company: IBM

Location: SYDNEY, AU

Posted Dec 09, 2025

The text describes the role of an SAP Technical Architect, emphasizing responsibilities like transforming business processes, defining project scopes, and delivering customized solutions using SAP platforms. It outlines required skills, experience with SAP S4HANA, and preferred qualifications such as certifications and agile methodologies.

Package Consultant-SAP HANA FIN FI

Company: IBM

Location: Kolkata, IN

Posted Dec 09, 2025

This role involves collaborating with clients on hybrid cloud and AI projects, requiring SAP HANA and S4 HANA expertise, along with technical implementation and testing skills.

Payroll Professional

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This job description outlines a Regional Payroll Specialist role requiring expertise in managing end-to-end payroll operations across Japan, China, Taiwan, and Hong Kong. The position emphasizes compliance with local labor laws, tax regulations, and statutory requirements, along with data management, audit preparation, and stakeholder coordination. Qualifications include a bachelor's degree, 3-5 years of payroll experience, and fluency in English with proficiency in Japanese/Mandarin. The role demands meticulous attention to detail, analytical skills, and cross-functional collaboration with HR, finance, and local vendors.

Software Engineering Manager - HashiCorp InfraGraph

Company: IBM

Location: Kochi, IN

Posted Dec 09, 2025

This text describes a leadership role in IBM's Infrastructure Cloud team, focusing on developing connectors for cloud platforms and fostering a collaborative engineering culture. It highlights opportunities for technical growth, cross-functional collaboration, and impactful contributions to enterprise solutions.

2026 Senior Data Scientist Intern - Corporate Development (M&A)

Company: IBM

Location: New York, US

Posted Dec 09, 2025

This text describes a Data Scientist internship role at IBM, focusing on transforming data into business value through AI and analytics. The position involves collaboration, problem-solving, and working with advanced technologies to drive enterprise performance and innovation.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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