Customer Experience Jobs

1,741,668 open positions · Updated daily

Customer Experience roles are at the forefront of the digital transformation wave. With companies investing in AI‑powered chatbots, real‑time sentiment analytics, and omnichannel engagement, demand for CX talent is soaring. Hiring managers now prioritize data‑driven insight and rapid iteration, turning CX into a strategic growth engine.

Typical positions include CX Analyst, CX Designer, CX Engineer, Customer Success Manager, and CX Operations Lead. These roles cover journey mapping, NPS and CSAT measurement, automation of support workflows in tools such as Zendesk, Medallia, and Gainsight, and the integration of AI recommendation engines to personalize interactions.

Salary transparency is especially valuable for CX professionals because it aligns compensation with measurable impact. Knowing the pay range for a specific CX metric—like a 5‑point NPS lift—enables candidates to negotiate based on tangible outcomes and to compare opportunities that reward customer‑centric results rather than generic titles.

SAP MM Team Leader

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This text describes a career opportunity at IBM Consulting, emphasizing collaboration with global clients, innovation in hybrid cloud and AI, and career growth through technical expertise and leadership roles. It highlights the impact of SAP MM solutions and the importance of curiosity and continuous learning in the role.

Salesforce Developer - Japanese Bilingual

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This text describes a Software Developer role at IBM Consulting, emphasizing collaboration with global clients, career growth opportunities, and technical expertise in hybrid cloud and AI solutions. It highlights the importance of curiosity, innovation, and proficiency in Salesforce and Japanese language skills.

PROCESS DELIVERY SPECIALIST-LEASE AND CONTRACT ADMINISTRATION

Company: IBM

Location: Chennai, IN

Posted Dec 09, 2025

This job description highlights a career in IBM Consulting focused on global client collaboration, digital transformation, and innovation. It emphasizes opportunities for career growth, strategic partnerships, and impactful work with industry leaders through technology platforms and mentorship.

Application Developer-Cloud FullStack

Company: IBM

Location: Hyderabad, IN

Posted Dec 09, 2025

This role involves collaborating with clients on hybrid cloud and AI projects, requiring technical expertise in Java, AWS, and microservices. Responsibilities include feature development, stakeholder collaboration, and continuous learning.

Application Developer-Cloud FullStack

Company: IBM

Location: Hyderabad, IN

Posted Dec 09, 2025

The text describes a developer role at IBM Consulting focusing on cloud application development and deployment. It emphasizes collaboration with global clients, working on hybrid cloud and AI initiatives, and leveraging IBM's technology platforms. The position requires expertise in fullstack development, cloud environment management, and tools like Angular JS, Java, and Spring boot, while offering opportunities to drive innovation and impactful change.

PROCESS INNOVATION PROFESSIONAL-RECORD TO REPORT

Company: IBM

Location: Chennai, IN

Posted Dec 09, 2025

This job description outlines an Assistant Manager role in IBM Consulting, emphasizing collaboration with global clients, career growth opportunities, and technical expertise in accounting processes. It highlights the company's focus on innovation, learning, and impactful work across industries.

Senior Managing Consultant - Finance Transformation

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This job posting seeks a Senior Managing Consultant with expertise in finance transformation, requiring leadership in digital solutions and client engagement. The role emphasizes strategic execution, cross-functional collaboration, and mentoring junior colleagues to drive sustainable outcomes in finance operations.

Application Developer-Oracle eBS

Company: IBM

Location: Gurgaon, IN

Posted Dec 09, 2025

This job description highlights a career in IBM Consulting focused on hybrid cloud and AI innovation, emphasizing collaboration with global clients, technical expertise, and strategic partnerships. It outlines responsibilities involving technical solutions, Oracle ERP systems, and Agile methodologies, while specifying educational and experiential requirements for the role.

Package Consultant SAP HANA FSCM. Cash & Liquidity, BCM

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

The text describes a senior SAP Consultant role at IBM Consulting, emphasizing collaboration with clients, innovation in hybrid cloud and AI, career growth opportunities, and expertise in SAP CLM and BCM. It highlights the importance of technical skills, compliance, and strategic partnerships in delivering impactful solutions.

Package Consultant-Workday HCM & Compensation

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 09, 2025

This text describes a career in IBM Consulting, emphasizing collaboration with global clients, innovation in hybrid cloud and AI, and opportunities for professional growth. It outlines responsibilities involving technical expertise, project management, and implementation of Workday solutions, highlighting skills development and impactful client outcomes.

Designer Intern 2026

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This job description outlines a Design Intern role involving collaboration with multidisciplinary teams, creating enterprise software experiences, and contributing to real-world projects. It specifies required education, technical skills, and preferred experiences while emphasizing user-centered design principles and accessibility standards.

Managing Consultant - SAP S/4HANA FI/CO (m/w/d)

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This job description highlights IBM Consulting's focus on long-term client relationships, innovation in HybridCloud and AI, career development opportunities, and collaborative projects with global clients. It emphasizes technical expertise in SAP S4HANA and leadership in implementation projects.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

Related Pages