Customer Experience Jobs

1,741,668 open positions · Updated daily

Customer Experience roles are at the forefront of the digital transformation wave. With companies investing in AI‑powered chatbots, real‑time sentiment analytics, and omnichannel engagement, demand for CX talent is soaring. Hiring managers now prioritize data‑driven insight and rapid iteration, turning CX into a strategic growth engine.

Typical positions include CX Analyst, CX Designer, CX Engineer, Customer Success Manager, and CX Operations Lead. These roles cover journey mapping, NPS and CSAT measurement, automation of support workflows in tools such as Zendesk, Medallia, and Gainsight, and the integration of AI recommendation engines to personalize interactions.

Salary transparency is especially valuable for CX professionals because it aligns compensation with measurable impact. Knowing the pay range for a specific CX metric—like a 5‑point NPS lift—enables candidates to negotiate based on tangible outcomes and to compare opportunities that reward customer‑centric results rather than generic titles.

Veeva Architect & Engineer

Company: IBM

Location: Chicago, US

Posted Dec 09, 2025

This job description outlines a leadership role in IBM's Veeva Practice, requiring technical expertise in healthcare solutions, client collaboration, and digital transformation initiatives. The position emphasizes architectural vision, technical skills, and communication abilities to deliver tailored solutions for life sciences organizations.

Software Developer

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This job description highlights a career at IBM Software focusing on developing AI-powered cloud-native solutions, working in dynamic collaborative teams, and contributing to innovative technologies. It emphasizes growth opportunities, technical expertise requirements, and the importance of problem-solving skills in a global environment.

Software Developer

Company: IBM

Location: Kochi, IN

Posted Dec 09, 2025

This job description highlights opportunities to work on innovative AI-powered cloud-native solutions, emphasizing collaboration, growth, and technical expertise in DevOps practices. The role involves managing infrastructure, maintaining tools, and ensuring reliability for enterprise-grade financial applications.

Application Developer-Adobe Experience Manager

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 09, 2025

This text describes a career in IBM Consulting, emphasizing collaboration with global clients, innovation in hybrid cloud and AI, and opportunities to drive digital transformation through technical expertise. It outlines responsibilities as an Application Developer specializing in Adobe Experience Manager and highlights required skills in AEM, Java, and digital experience platforms.

Package Consultant-SAP BTM

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This job description outlines a role in IBM Consulting's Client Innovation Centers, focusing on process mining, ETL data handling, and collaboration with technical/business teams. It requires expertise in tools like Signavio Process Intelligence, SQL, and data transformation, along with analytical and communication skills.

Cloud Python Developer

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This job description highlights a role focused on backend development with Python, AWS integration, and collaboration with teams. It emphasizes innovation, problem-solving, and technical expertise in a dynamic environment.

Oracle Cloud Financials Senior Principal Functional Consultant (GL/AR)

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This role involves leading Oracle Cloud ERP projects, providing expertise in financial modules, and requiring 5+ years of implementation experience with strategic partner collaboration. The position emphasizes impactful client work and technical leadership in hybrid cloud and AI initiatives.

Security GRC Analyst - HashiCorp

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This job description highlights a Security GRC Analyst role at IBM Software, emphasizing collaboration on identity and access management, cloud-native solutions, and opportunities for growth in a dynamic environment. It outlines responsibilities, required qualifications, and preferred experience for the position.

SAPコンサルタント・開発リーダー

Company: IBM

Location: Osaka, JP

Posted Dec 09, 2025

This job description highlights opportunities to collaborate with global clients, leverage IBM technologies for innovation, and advance career growth through professional development and technical expertise.

Application Developer-SAP ABAP

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This text describes a career in IBM Consulting focused on hybrid cloud and AI innovation, emphasizing collaboration with global clients, technical expertise in SAP technologies, and requirements for advanced education and experience in application development. It highlights opportunities for impactful work and professional growth.

Application Developer-Experience Front End

Company: IBM

Location: Pune, IN

Posted Dec 09, 2025

This text describes a senior SAP consultant role at IBM Consulting, highlighting opportunities for career growth, collaboration with global clients, and leadership in innovative technology solutions. It emphasizes strategic solution leadership, team management, and professional development across various industries.

Technical Specialist Intern 2026 (Lansing, MI)

Company: IBM

Location: Lansing, US

Posted Dec 09, 2025

This internship offers valuable experience in cloud and AI, with opportunities for skill development and collaboration in a supportive environment.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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