Customer Experience Jobs

1,741,668 open positions · Updated daily

Customer Experience roles are at the forefront of the digital transformation wave. With companies investing in AI‑powered chatbots, real‑time sentiment analytics, and omnichannel engagement, demand for CX talent is soaring. Hiring managers now prioritize data‑driven insight and rapid iteration, turning CX into a strategic growth engine.

Typical positions include CX Analyst, CX Designer, CX Engineer, Customer Success Manager, and CX Operations Lead. These roles cover journey mapping, NPS and CSAT measurement, automation of support workflows in tools such as Zendesk, Medallia, and Gainsight, and the integration of AI recommendation engines to personalize interactions.

Salary transparency is especially valuable for CX professionals because it aligns compensation with measurable impact. Knowing the pay range for a specific CX metric—like a 5‑point NPS lift—enables candidates to negotiate based on tangible outcomes and to compare opportunities that reward customer‑centric results rather than generic titles.

Security Consultant - Incident Responder

Company: IBM

Location: Mumbai, IN

Posted Dec 09, 2025

This text describes a career in IBM Consulting emphasizing collaboration with global clients, innovation in hybrid cloud and AI, and professional growth opportunities. It outlines required skills in security incident response, technical tools, and certifications, while highlighting the role's impact on client success through strategic partnerships and technology expertise.

Application Developer-Oracle Cloud Integration

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This job description highlights a Software Developer role at IBM Consulting, focusing on hybrid cloud and AI solutions. It emphasizes career growth, collaboration with clients, and continuous learning opportunities. The position requires expertise in Oracle Cloud Middleware and experience with data migration.

Quality Engineer (Performance JMeter) Senior

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This job description outlines a Performance QE Engineer role focusing on performance testing strategies, tool expertise, and collaboration with technical teams. It highlights required skills in JMeter, load testing, and industry-specific knowledge, along with preferred qualifications in DevSecOps and automation tools.

Application Developer - DevOps

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

The text promotes IBM CIC's career opportunities, emphasizing growth, innovation, and a supportive culture. It highlights benefits like training programs, career development, work-life balance, and collaboration with industry leaders. The role involves DevOps expertise and requires leadership in technical initiatives.

EC Lead

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This job description highlights opportunities to work with global clients on innovative SAP solutions, emphasizing collaboration, technical expertise, and career growth. It outlines requirements for experienced consultants with strong leadership and problem-solving skills, while showcasing IBM's commitment to professional development and impactful client outcomes.

Associate Data Scientist 2026

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

The role offers professional growth and collaboration with global clients using advanced tools. It emphasizes problem-solving and technical skills in a supportive environment.

AWS Devops Engineer - Defence sector

Company: IBM

Location: Cheltenham, GB

Posted Dec 09, 2025

IBM CIC offers a dynamic role as a Senior AWS DevOps Specialist with opportunities for growth, training, and collaboration. The company emphasizes innovation, career development, and a supportive culture, along with benefits like flexible work and recognition programs.

Quality Engineer-Data

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This job description outlines a role at IBM Consulting's delivery centers, focusing on technical expertise, client collaboration, and skills development. Responsibilities include teamwork, training, and communication, with requirements for a bachelor's degree, SQL proficiency, and Azure Databricks experience.

PROCESS DELIVERY SPECIALIST-RECORD TO REPORT

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This job description highlights a career in IBM Consulting focused on digital transformation through collaboration with global clients. It emphasizes opportunities for growth, mentorship, and impactful work in hybrid cloud and AI initiatives, though the text primarily outlines role responsibilities and qualifications.

Analyste Développeur Migration Cloud C# .Net - IBM Client Innovation Center - H/F - Lille ou Strasbourg

Company: IBM

Location: Lille, FR

Posted Dec 09, 2025

IBM Consulting offers innovative cloud solutions and career growth opportunities, emphasizing collaboration and technical expertise in a dynamic environment.

Développeur Java Python Confirmé H/F - IBM Client Innovation Center

Company: IBM

Location: Bois Colombes Cedex, FR

Posted Dec 09, 2025

This job description highlights a role at IBM Consulting involving collaboration with global clients, leveraging technologies like Java and Python, and contributing to innovative projects. It emphasizes skills in cloud-native development, DevOps, and AI, along with a focus on continuous learning and adaptability.

Cloud AI developer

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This role involves designing AI-powered applications and collaborating with teams to innovate in cloud technologies, requiring expertise in AI frameworks and cloud platforms.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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