Customer Experience Jobs

1,741,668 open positions · Updated daily

Customer Experience roles are at the forefront of the digital transformation wave. With companies investing in AI‑powered chatbots, real‑time sentiment analytics, and omnichannel engagement, demand for CX talent is soaring. Hiring managers now prioritize data‑driven insight and rapid iteration, turning CX into a strategic growth engine.

Typical positions include CX Analyst, CX Designer, CX Engineer, Customer Success Manager, and CX Operations Lead. These roles cover journey mapping, NPS and CSAT measurement, automation of support workflows in tools such as Zendesk, Medallia, and Gainsight, and the integration of AI recommendation engines to personalize interactions.

Salary transparency is especially valuable for CX professionals because it aligns compensation with measurable impact. Knowing the pay range for a specific CX metric—like a 5‑point NPS lift—enables candidates to negotiate based on tangible outcomes and to compare opportunities that reward customer‑centric results rather than generic titles.

Federal Associate Developer (Rocket Center, WV)

Company: IBM

Location: Rocket Center, US

Posted Dec 09, 2025

The IBM Consulting Associate Developer role offers opportunities to work with global clients, focus on professional growth, and leverage technical expertise in innovative projects. The position emphasizes collaboration, continuous learning, and contributing to impactful solutions for clients through advanced technologies and strategic partnerships.

Systems Support Apprentice

Company: IBM

Location: POUGHKEEPSIE, US

Posted Dec 09, 2025

The text describes an IBM Systems Support Apprentice program emphasizing hands-on learning, mentorship, and career growth opportunities. It highlights the apprenticeship's structured training, credential recognition, and pathways to full-time roles, while outlining requirements like technical skills and educational qualifications. The tone is encouraging, focusing on innovation, collaboration, and professional development.

Application Developer-RDBMS

Company: IBM

Location: Kochi, IN

Posted Dec 09, 2025

This text promotes an Application Developer role at IBM Consulting, highlighting opportunities to work with global clients, drive innovation, and contribute to impactful projects. It emphasizes career growth, technical expertise, and collaboration in a dynamic environment.

PROCESS INNOVATION PROFESSIONAL-RECORD TO REPORT - PROJECT MANAGER

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This job description outlines a Manager R2R role at IBM Consulting, emphasizing financial accounting, month-end close tasks, ERP systems, and collaboration with clients. The position highlights career growth, technological innovation, and operational excellence in a supportive environment.

Brand Technical Specialist Intern – Entry Level Sales Program 2026 (May Start)

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

IBM's internship program emphasizes collaborative innovation, technical expertise, and client-centric solutions. The role offers opportunities to develop skills in technology sales, build credibility through consultative methods, and contribute to digital transformation initiatives. The company highlights a supportive environment with growth potential and a focus on impactful, client-driven outcomes.

Senior Managing Consultant - SAP OTC S4 HANA

Company: IBM

Location: No City, US

Posted Dec 09, 2025

This job description highlights a senior SAP consultant role at IBM Consulting, emphasizing collaboration with global clients, leadership in SAP solutions, and opportunities for career growth. The position requires expertise in SAP systems, project management, and AI/cybersecurity knowledge, with flexible work arrangements.

Identity Threat Detection & Response (ITDR) Consultant

Company: IBM

Location: Taguig City, PH

Posted Dec 09, 2025

This job posting seeks an experienced ITDRAD Consultant to lead Identity Threat Detection and Response platform operations, ensure secure configurations, manage threat detection rules, and integrate security systems while maintaining compliance and operational integrity.

Application Developer-Asset Management

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This role involves working in IBM's delivery centers to deliver technical expertise and drive innovation. Responsibilities include leading projects, managing communication, and ensuring technical solutions for clients. Required skills include IBM Maximo experience and Agile practices.

Sales

Company: IBM

Location: Tokyo, JP

Posted Dec 09, 2025

This job description highlights opportunities for career growth and collaboration with IBM's technologies, emphasizing innovation, client support, and flexible work arrangements. The role involves consulting, technology solutions, and cross-company partnerships, with a focus on transformative change and professional development.

Senior Digital Asset Tech Seller (f/m/x)

Company: IBM

Location: Zurich, CH

Posted Dec 09, 2025

This job posting seeks a senior tech sales professional with extensive experience in digital asset infrastructure to lead enterprise presales for IBM's blockchain platform. The role involves technical solution design, client engagement, and collaboration with global sales teams. Requirements include seniority in technical presales, expertise in digital asset custody, and compliance knowledge. The position offers strategic leadership opportunities and competitive compensation.

Senior Sourcing Professional - Technology

Company: IBM

Location: RESEARCH TRIANGLE PARK, US

Posted Dec 09, 2025

IBM is seeking a highly motivated individual with strategic sourcing expertise in cloud and token-based AI technologies. The role involves leading procurement initiatives, negotiating complex contracts, and developing global sourcing strategies. Candidates must demonstrate leadership in technology sourcing, with experience in AI governance and procurement innovations. Required qualifications include a bachelor's degree, 10+ years in tech sourcing, and strong analytical skills.

Internship SAP Consultant MM

Company: IBM

Location: Vilnius, LT

Posted Dec 09, 2025

The text describes an SAP intern role with responsibilities including SAP module configuration, data migration, user training, and process analysis. It highlights learning opportunities in SAP technologies and collaboration with cross-functional teams, while outlining required skills and preferred experience for the position.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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