Customer Experience Jobs

1,742,209 open positions · Updated daily

Customer Experience roles are at the forefront of the digital transformation wave. With companies investing in AI‑powered chatbots, real‑time sentiment analytics, and omnichannel engagement, demand for CX talent is soaring. Hiring managers now prioritize data‑driven insight and rapid iteration, turning CX into a strategic growth engine.

Typical positions include CX Analyst, CX Designer, CX Engineer, Customer Success Manager, and CX Operations Lead. These roles cover journey mapping, NPS and CSAT measurement, automation of support workflows in tools such as Zendesk, Medallia, and Gainsight, and the integration of AI recommendation engines to personalize interactions.

Salary transparency is especially valuable for CX professionals because it aligns compensation with measurable impact. Knowing the pay range for a specific CX metric—like a 5‑point NPS lift—enables candidates to negotiate based on tangible outcomes and to compare opportunities that reward customer‑centric results rather than generic titles.

Marketing Manager - SaaS Partnerships & Brand Growth

Company: Xplor

Location: USA

Posted Dec 07, 2025

Xplor is a company that provides cloud-based technology solutions to small and medium-sized businesses, helping them manage the hassles of running and growing a business. The company is unified by its purpose of helping people succeed and offers a Marketing Manager position for SaaS Partnerships and Brand Growth, focusing on executing dynamic marketing initiatives, partner marketing, account-based marketing, events, and social media strategy.

AI-First Engineering Lead (Web SDK)

Company: Storyteller

Location: Hungary

Posted Dec 07, 2025

The job posting describes a senior engineering role leading the development of a Web SDK for a fast-growing B2B SaaS platform used by leading global sports brands. The role involves technical leadership, end-to-end problem ownership, clear communication, and leveraging AI tools. The company values problem-solving, system design, and using AI to deliver outcomes.

Strategy and Operations Manager

Company: D-Wave Quantum

Location: USA

Posted Dec 07, 2025

DWave is seeking a highly organized and analytical Strategy and Operations Manager to lead the next phase of operational maturity and scale their global Customer Solutions department. The role involves developing and operationalizing processes, tools, and methodologies to support the team's growth, serving as the business owner for systems and tools supporting Professional Services and Technical Account Management teams, and optimizing processes to streamline operations and enable data-driven insights.

AI-First Engineering Lead (Storypilot)

Company: Storyteller

Location: Hungary

Posted Dec 07, 2025

The job posting describes a senior engineering role at Storypilot, a fast-growing B2B SaaS platform for sports and media. The role involves leading a team of engineers, designing AI-first workflows, and using AI tools to solve complex problems. The company values autonomy, adaptability, and ownership, and is looking for candidates with technical leadership experience and an AInative mindset.

AI-First Engineering Lead (ClipCrop)

Company: Storyteller

Location: Hungary

Posted Dec 07, 2025

The job posting describes a senior engineering role at Storyteller, a fast-growing B2B SaaS platform that creates interactive stories for leading global sports brands. The role involves leading a team of engineers to build and scale ClipCrop, an AI-first product that automatically generates high-quality video clips from long-form content. The position requires technical leadership, end-to-end problem ownership, clear communication, and an AInative mindset.

AI-First Engineering Lead (Storypilot)

Company: Storyteller

Location: Bulgaria

Posted Dec 07, 2025

The job posting describes a senior engineering role at Storypilot, a fast-growing B2B SaaS platform for sports and media. The role involves leading a team of engineers, designing AI-first workflows, and using AI tools to solve complex problems. The company values autonomy, adaptability, and ownership, and is looking for candidates with technical leadership experience and an AInative mindset.

Senior Curriculum & Instructional Design Specialist

Company: VSP Vision

Location: USA

Posted Dec 07, 2025

The job description outlines the responsibilities and requirements for an Instructional Designer role. The role involves overseeing training curriculum, designing learning programs, developing instructional materials, managing projects, and evaluating training methodologies. The ideal candidate should have a relevant degree, 6+ years of experience, expertise in instructional design, and proficiency in various software tools.

Lead SDET Engineer

Company: Green Dot Corporation

Location: USA

Posted Dec 07, 2025

Green Dot is seeking talented professionals across the United States to join their team and develop smart money management and payment solutions. They are transitioning to a permanent Work from Anywhere model to attract top talent and promote a strong company culture. The job description outlines responsibilities for a Performance QA role, including leading and maintaining performance test automation frameworks, developing test cases, writing SQL queries, and managing a team of QA engineers.

Senior Manager - Accounts Receivable

Company: Aurora Solar

Location: USA

Posted Dec 07, 2025

Aurora Solar is a company on a mission to create a future of solar for all. They offer award-winning software that empowers solar professionals to design, sell, and install residential and commercial solar arrays accurately and at scale. The company has been recognized for its remote work culture and commitment to being a green business. The Accounts Receivable team ensures timely and accurate customer billing, cash application, and collections to support the company's financial health.

Video Editor (Gaming)

Company: Bamboo Works

Location: Philippines

Posted Dec 07, 2025

A gaming content brand is hiring a skilled Video Editor to join their team and create long-form YouTube videos featuring game recommendations, reviews, and listicles. The role involves editing 10+ minute videos per week, adding engaging text overlays and animations, collaborating with the client via Discord, and conducting competitor analysis to improve content performance.

AI-First Engineering Lead (Web SDK)

Company: Storyteller

Location: Romania

Posted Dec 07, 2025

The job posting describes a senior engineering role leading the development of a Web SDK for a fast-growing B2B SaaS platform used by leading global sports brands. The role involves technical leadership, end-to-end problem ownership, clear communication, and leveraging AI tools. The company offers a fully remote position with a competitive salary and an exciting, high-growth product.

Customer Accounting Specialist (Accounts Receivable)

Company: First Advantage

Location: USA

Posted Dec 07, 2025

First Advantage is a leading provider of mission-critical background screening solutions, fostering a global inclusive workforce that values diversity, respect, integrity, and fairness. The company is currently seeking a Customer Accounting Accounts Receivable Specialist to reduce past due balances, maintain customer-centric focus, and provide exceptional customer service.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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