Customer Experience Jobs

1,742,210 open positions · Updated daily

Customer Experience roles are at the forefront of the digital transformation wave. With companies investing in AI‑powered chatbots, real‑time sentiment analytics, and omnichannel engagement, demand for CX talent is soaring. Hiring managers now prioritize data‑driven insight and rapid iteration, turning CX into a strategic growth engine.

Typical positions include CX Analyst, CX Designer, CX Engineer, Customer Success Manager, and CX Operations Lead. These roles cover journey mapping, NPS and CSAT measurement, automation of support workflows in tools such as Zendesk, Medallia, and Gainsight, and the integration of AI recommendation engines to personalize interactions.

Salary transparency is especially valuable for CX professionals because it aligns compensation with measurable impact. Knowing the pay range for a specific CX metric—like a 5‑point NPS lift—enables candidates to negotiate based on tangible outcomes and to compare opportunities that reward customer‑centric results rather than generic titles.

AI-First Engineering Lead (Storypilot)

Company: Storyteller

Location: Romania

Posted Dec 07, 2025

This job posting highlights a technical leadership role at a fast-growing SaaS company focused on AI-driven product development. The position emphasizes innovation, system design, and collaboration with global sports brands, offering opportunities to shape AI workflows and deliver measurable impact through technical leadership and team growth.

New Business Account Executive

Company: Twilio

Location: Remote

Posted Dec 07, 2025

The job posting is for a Senior New Business Account Executive at Twilio in India. The role involves acquiring new logos, building sales strategies, and working closely with executives and teams. The ideal candidate should have proven sales success, knowledge of the Indian market, and strong communication skills.

Backend Tech Lead – .Net / C#

Company: Varicent

Location: Mexico

Posted Dec 07, 2025

The job description highlights a role in a innovative tech team focused on developing cutting-edge solutions with modern tools. It emphasizes collaboration, remote flexibility, and career growth opportunities within a supportive and results-driven environment.

Senior Community Manager

Company: Reddit

Location: Remote

Posted Dec 07, 2025

Reddit is seeking a strategic community management and operations expert to join the International Community team and help grow Reddit outside of the US. The Senior Community Manager will be responsible for jumpstarting and fostering local communities, particularly in Australia. This role requires deep understanding of the market, user and moderator challenges, and opportunities to iterate, innovate, and scale the consumer growth playbook.

Manager, Software Engineering - Creation Engine

Company: Figma

Location: Remote

Posted Dec 07, 2025

The text describes Figma's Creation Engine teams, which work on core technologies for Figma's realtime browser-based products. The Client Testing Observability and Performance (CTOP) team focuses on making it easy for client developers to prevent, detect, and resolve performance and quality problems. The role involves managing a team of engineers, partnering with leadership, and building a culture of great work.

Senior Growth Engineer

Company: Apollo.io

Location: Remote

Posted Dec 07, 2025

The job posting is for a Growth Engineer to join a team and accelerate product growth through rapid experimentation, data analysis, and scalable technical solutions. The role involves developing engineering strategies, collaborating cross-functionally, architecting scalable systems, implementing AB testing frameworks, leveraging automation and machine learning, and ensuring technical excellence. The ideal candidate should have proficiency in full-stack development, experience with analytics and AB testing tools, familiarity with growth frameworks, excellent leadership and communication skills, and a mindset focused on metrics, LTV, CAC, retention, and rapid iteration.

Director - Clinical Operations

Company: Alma

Location: Remote

Posted Dec 07, 2025

The Director of Clinical Operations role is a strategic and operational leader responsible for ensuring scalable and compliant clinical operations. The role involves leading internal auditing systems, developing operational compliance KPIs, ensuring operational frameworks align with regulations, and collaborating with cross-functional leaders. The position requires 10+ years of experience in operations management and leadership, with a strong track record of integrating technology into operational workflows and documentation practices.

Staff Technical Program Manager - Ads

Company: Reddit

Location: Remote

Posted Dec 07, 2025

Reddit is seeking an experienced Technical Program Manager to join their Ads TPM team within the Tech PMO. The role involves leading cross-functional initiatives, driving technical programs in Ads Monetization, and partnering with engineering leaders. The Tech PMO aims to accelerate, scale, and empower teams at Reddit to do their best work and advance the company's mission.

Site Reliability Engineer - AI Development

Company: Insight

Location: USA

Posted Dec 07, 2025

The job posting is for a Site Reliability Engineer (SRE) role at Insight, a Fortune 500 company. The role involves ensuring the stability, performance, and scalability of their AI agent tool. The company offers a flexible remote work policy, competitive compensation, and a focus on employee well-being and career growth.

Senior Risk Analytics Manager

Company: Earnest

Location: Remote

Posted Dec 07, 2025

The Senior Risk Analytics Manager role involves reporting to the Head of Credit Risk, ensuring credit policies are designed and implemented, partnering with the Data Science team to develop loss forecasting models, validating models, monitoring loan performance, and communicating results to leadership. The ideal candidate has 7+ years of experience in risk or loss forecasting models, strong business acumen, and excellent communication skills.

AI/MLOps Engineer

Company: Insight

Location: USA

Posted Dec 07, 2025

This job offers remote work flexibility, a competitive salary, and opportunities for growth within a reputable company. The role involves developing AI solutions and managing infrastructure, with benefits including flexible work arrangements and career development.

Services Technician

Company: Insight

Location: USA

Posted Dec 07, 2025

This job posting highlights a Services Technician role with remote work flexibility, competitive salary, and opportunities for career growth. The company emphasizes its strong reputation, innovative technology, and commitment to employee well-being through benefits like remote work flexibility and core values of Hunger, Heart, and Harmony.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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