Customer Experience Jobs

1,742,714 open positions · Updated daily

Customer Experience roles are at the forefront of the digital transformation wave. With companies investing in AI‑powered chatbots, real‑time sentiment analytics, and omnichannel engagement, demand for CX talent is soaring. Hiring managers now prioritize data‑driven insight and rapid iteration, turning CX into a strategic growth engine.

Typical positions include CX Analyst, CX Designer, CX Engineer, Customer Success Manager, and CX Operations Lead. These roles cover journey mapping, NPS and CSAT measurement, automation of support workflows in tools such as Zendesk, Medallia, and Gainsight, and the integration of AI recommendation engines to personalize interactions.

Salary transparency is especially valuable for CX professionals because it aligns compensation with measurable impact. Knowing the pay range for a specific CX metric—like a 5‑point NPS lift—enables candidates to negotiate based on tangible outcomes and to compare opportunities that reward customer‑centric results rather than generic titles.

Senior Engineering Manager - Core Experience Web

Company: Dropbox

Location: Canada

Posted Dec 06, 2025

The Senior Engineering Manager role at Dropbox involves leading a team of engineers, ensuring product quality, and driving innovation. Responsibilities include managing up to 25 reports, planning roadmaps, and maintaining technical excellence. The position requires extensive experience in people management and Agile processes, with a competitive salary range in Canada.

Lead Third Party Risk & Controls Specialist

Company: HubSpot

Location: USA

Posted Dec 06, 2025

HubSpot is hiring a Third Party Risk and Integration Security Engineer to join their IAM team. The role focuses on conducting technical security assessments of third-party applications, vendors, and service providers, with an emphasis on API security, authentication mechanisms, data flows, integration architectures, and generative AI vulnerabilities. The ideal candidate will have 5+ years of experience in application security, vendor risk management, cloud security, and related fields, along with strong understanding of security frameworks, API security, IAM principles, and modern authentication protocols.

SEO Content Marketer

Company: ElevenLabs

Location: USA

Posted Dec 06, 2025

ElevenLabs is a leading audio AI company that has rapidly grown since its launch in 2023. With a valuation of $66 billion and $200 million ARR, the company aims to build the most important audio AI platform in the world, making information accessible in any voice, language, or sound. They offer a Creative Platform and Agents Platform powered by proprietary Text to Speech, Speech to Text, and conversational AI models.

Administrative Assistant (International)

Company: PermitFlow

Location: USA

Posted Dec 06, 2025

PermitFlow is an applied AI company revolutionizing the construction industry by streamlining permitting, licensing, inspections, and project closeouts. With a focus on accelerating housing, clean energy, and infrastructure development, PermitFlow has delivered speed, accuracy, and visibility to over $20B in development, helping contractors reduce compliance time, de-risk projects, and scale with confidence. The company has raised over $90M from top-tier investors and is well-positioned to power the next wave of reindustrialization in America.

Enterprise Account Executive

Company: Comply

Location: USA

Posted Dec 06, 2025

Comply is a leading provider of compliance SaaS and consulting services for the global financial services sector. They are seeking an Enterprise Account Executive to help industry-leading compliance teams adopt and use their product to secure their organizations. The role involves actively selling to new accounts, prospecting, pitching, negotiating contracts, and closing deals. The ideal candidate is a technically savvy problem-solver with a strong desire to win by selling market-leading software solutions to premier enterprise brands.

Manager - Emerging Sales

Company: Zapier

Location: USA

Posted Dec 06, 2025

Zapier is hiring a Sales Manager to lead an Emerging Sales team responsible for selling their AI Orchestration platform to customers with 250-999 employees. The role involves managing a team of Account Executives, hiring and coaching talent, providing coaching for full-funnel mastery, elevating strategic execution, driving operational excellence, collaborating cross-functionally, acting as a customer champion, and refining and scaling playbooks. Zapier values diverse perspectives, remote work, and inclusion.

Chief Financial Officer

Company: Finalsite

Location: USA

Posted Dec 06, 2025

Finalsite is a leading website communications, enrollment, and marketing platform for schools and school districts worldwide. The company offers a comprehensive suite of products and services to help schools connect with their community, recruit students and staff, and fundraise while ensuring data privacy, accessibility, hosting, and security. Finalsite is headquartered in Glastonbury, CT, USA, with a fully remote workforce across the US, Europe, South America, and Asia.

Strategic Account Executive – Application Access Governance (AAG)

Company: Saviynt

Location: Singapore

Posted Dec 06, 2025

Saviynt is a leading identity security platform that helps organizations safeguard digital assets, drive operational efficiency, and reduce compliance costs. The company is recognized as a leader in the industry and is helping organizations safely accelerate their deployment and usage of AI. Saviynt is looking for talented professionals to join their team and contribute to the growth of the company.

Sr. Security Partner - GTM

Company: Zapier

Location: USA

Posted Dec 06, 2025

Zapier is seeking a Senior Security Partner to collaborate with various teams and build customer trust. The role involves addressing security requirements, leading customer-facing briefings, and translating customer needs into actionable feedback. The ideal candidate should have extensive security experience, strong communication skills, and familiarity with AI tools and compliance frameworks.

Benefits Admin

Company: G-P

Location: Ireland

Posted Dec 06, 2025

The Benefits Specialist role focuses on operational excellence and seamless delivery of employee benefits programs. Key responsibilities include process automation, data integrity, compliance, stakeholder coordination, and customer service. The role requires experience in benefits administration, technical acumen, AI tool experience, regulatory knowledge, attention to detail, and problem-solving skills.

Senior Staff Product Designer - Payments

Company: Stripe

Location: USA

Posted Dec 06, 2025

Stripe is a financial infrastructure platform that enables businesses to accept payments and grow revenue. The Product Design team, including the Payments Dashboard team, focuses on creating elegant, user-friendly experiences for merchants. The role involves leading design for the Payments Dashboard, collaborating across teams, and shaping AIdriven workflows.

State Government Affairs Lead

Company: OpenAI

Location: USA

Posted Dec 06, 2025

OpenAI seeks a State Government Affairs Lead to build relationships with public officials and policymakers, inform and support shared work, and advance regulation, industry standards, and safe development of AI tools. The role requires strategic advocacy, regulatory engagement, stakeholder coordination, and policy development.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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